[asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Stefan at WPF
Hello, I am using the voicemail module of asterisk. When I did some test calls from my mobile phone, sometimes the beginning of the prompt was missing, e.g. instead of something like number 12345 not available I was only hearing 345 not available. Verbose level 5 on the asterisk console didn't

Re: [asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Doug Lytle
Stefan at WPF wrote: beginning of the prompt was missing User answer(500) or wait(1) before the audio prompts. Example: exten = s,1,Answer(500) exten = s,n,Voicemail({$ARG1}@sip,u) exten = s,n,Hangup() Doug -- Ben Franklin quote: Those who would give up Essential Liberty to purchase a

Re: [asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Stefan at WPF
First of all, thank you for your reply, however I see two problems with this solution: 1) I think sometimes even more than a second from the beginning of the prompt is missing, so I have to set a larger value, meaning in cases where nothing of the prompt was missing, the calling person listens to

Re: [asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Doug Lytle
Stefan at WPF wrote: 2) Your solutions handles the symptoms of the problem, I'd like to fix the root cause of this problem. The root cause of the problem (Most likely) is that the channel hadn't be answered. A wait, allows the channel to be established and audio to pass. Doug -- Ben

Re: [asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Stefan at WPF
2012/6/17 Doug Lytle supp...@drdos.info Stefan at WPF wrote: 2) Your solutions handles the symptoms of the problem, I'd like to fix the root cause of this problem. The root cause of the problem (Most likely) is that the channel hadn't be answered. A wait, allows the channel to be

Re: [asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Doug Lytle
Stefan at WPF wrote: Which end do you mean with channel not answered? The asterisk The Asterisk side. If the answer didn't fix the issue, then my guess is that it's on the cellular provider's side (Which isn't unheard of). Doug -- Ben Franklin quote: Those who would give up Essential

Re: [asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Stefan at WPF
Hmm, I tried calling myself (the asterisk voicemail) from another SIP provider, same problem. What always works reliable is using and calling the voicemail of my SIP Provider (Sipgate) from my mobile phone, I reliably hear the complete prompt. Doesn't this contradict the assumption that the

Re: [asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Warren Selby
Please excuse the top post, I'm on my phone. Before we have a better idea of what's going on, please provide the dialplan snippet that the call is using as well as the cli logs of the calls where you hear the whole prompt and where you only hear part of the prompt. Also, if you can clarify

Re: [asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Stefan at WPF
Thank you Warren, I will temporarily skip this step, as I don't have the problem anymore, though I don't know why (for that and learning purposes the logs maybe would be still useful). I found some different settings for Asterisk and Sipgate (actually I found the settings for private users on the

Re: [asterisk-users] Missing voicemail prompt beginning

2012-06-17 Thread Stefan at WPF
Sorry for the second mail, about the infrastructure: phone - asterisk - HW firewall including NAT - Sipgate SIP Provider About Software: Asterisk 1.8.13.0 running on Raspbian Debian Linux (http://www.raspbian.org/, Raspbian includes up to date Asterisk paackages while the normal Raspberry Pi