Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggishkeys - new info
On Apr 12, 2007, at 1:49 PM, Kevin P. Fleming wrote: Got off the phone with Polycom on this I have the same problem with my new 601 phone here (haven't seen the problem on the 650). I am using an IP650 with the latest firmware (and the corresponding sip.cfg file) and I have seen this behavior. It is most noticeable when on-hook dialing, where I will dial two or three digits and then press the fourth digit and nothing appears on the display for 1-2 seconds for that keypress. I am using new files with my 601/sidecar I have the issue and agree with Kevin, though I do mostly use it on hook. I have also noticed the end call or speakerphone button to be inoperative at times. It definately appears they have a bug and are not reading keypress in a timely fashion. I have also notice the sidecar has resumed its frequent rebooting again, had died down somewhat with the 2.0 code stream, but is back more often now with the 2.1. The phone is fine, but the sidecar will reboot randomly - whether idle or on a call. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggishkeys - new info
Hi All - Got off the phone with Polycom on this I have the same problem with my new 601 phone here (haven't seen the problem on the 650). I am using an IP650 with the latest firmware (and the corresponding sip.cfg file) and I have seen this behavior. It is most noticeable when on-hook dialing, where I will dial two or three digits and then press the fourth digit and nothing appears on the display for 1-2 seconds for that keypress. I am using new files with my 601/sidecar I have the issue and agree with Kevin, though I do mostly use it on hook. I have also noticed the end call or speakerphone button to be inoperative at times. It definately appears they have a bug and are not reading keypress in a timely fashion. I have also notice the sidecar has resumed its frequent rebooting again, had died down somewhat with the 2.0 code stream, but is back more often now with the 2.1. The phone is fine, but the sidecar will reboot randomly - whether idle or on a call. I've been running all versions of the firmware and haven't seen this at all, but maybe we can help ourselves and Polycom and try to narrow down the possible causes. The two possible causes that I can see 1) Some phones were part of a bad hardware run, or 2) the people who are seeing this problem are running a particular feature on the phone that is using buggy code. Is there a 3)? I'll wager on 2). If that's true, maybe we can narrow it down to the particular feature that's causing the problem. Aside from some custom Alert Info's and button remapping, my configuration is pretty stock. I haven't been using Presence, or buddy watching, or shared lines. Is there anyone else using any of these or any other special features that has this issue? Is there any commonality that we can establish? - Noah ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Polycom 501 issue with latest firmware: sluggishkeys - new info
I found *something*. I've gone into my CPU graph (on the phone, in status - diagnostic). Two phones, one running 1.6.7 and one running 2.1.0, both on the same Hub, with the same general configuration (different SIP registration, and each using it's version-specific sip.cfg file). The pre-2.x phone is running with CPU load approaching 0% (0%-7%). The 2.x phone has tons of spikes in the 100% range. What could be causing this? Where do I start looking? Mike _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Fuermann Sent: Thursday, April 12, 2007 10:19 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggishkeys also I've seen that not having the correct version of sip.cfg and phone1.cfg could cause weird problems. Make sure you are using the ones that came with the firmware. Mike wrote: Exactly. It's a weird issue, and I can't imagine what the problem is, except maybe for bad phones (but then again, why would the phones be only bad with 2.x?) UnlessI have bootrom 3.2.2.0019. Is that what people running thelatest have? Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Jones Sent: Thursday, April 12, 2007 00:28 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggish keys It has nothing to do with actually dialing. Even trying to press end call or the speakerphone button does not work at times. Have tried removing side cars etc, but definately seems to be a bug in the 2.x code stream. On Apr 11, 2007, at 5:37 PM, Eric ManxPower Wieling wrote: Jim King wrote: I've seen an issue like this from time to time on 601s, even with the latest firmware. Not just the softkeys, but also the dial keys. The phones seem to run slow sometimes, failing to respond to a key press right away but getting to it eventually. It usually clears up after a few seconds. Also, I've noticed that the 601s sometimes ignore key presses altogether, just as you describe. I have not yet found a solution for this problem... Try setting this in sip.cfg: dialplan.impossibleMatchHandling=1 I suspect it is either 0 or 2 now. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggishkeys - new info
Mike wrote: I found *something*. I've gone into my CPU graph (on the phone, in status - diagnostic). Two phones, one running 1.6.7 and one running 2.1.0, both on the same Hub, with the same general configuration (different SIP registration, and each using it's version-specific sip.cfg file). The pre-2.x phone is running with CPU load approaching 0% (0%-7%). The 2.x phone has tons of spikes in the 100% range. What could be causing this? Where do I start looking? If you have CDP enabled, try turning it off if your network does not use CDP. You set this in the boot menu (same place you set the phone for DHCP or static, etc) ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggishkeys - new info
Mike, Got off the phone with Polycom on this I have the same problem with my new 601 phone here (haven't seen the problem on the 650). I'm trying to find answers and Polycom's only got one reported case of this (which I find bazaar, but whatever). The problem was resolved, the problem was the user was using 1.6.5 configuration files with the 2.x firmware. Once the user put the config files that are sent with the firmware, problem went away. I cannot stress this enough, as minuet or insignificant a change may appear in the configuration files, or as similar as they look, use the ones provided with the firmware! Now, I'm not sure if we've done this ourselves, but I'm having one of our support guys today looking at it and getting new configuration files into our phones. I'll see if that resolves the problem or not. I may not have an answer back until Friday or Monday, but if any of you guys experiencing this issue want to try as well, be my guess. Mentioning this now only because this is the information that came from Polycom support as a resolved problem. Jessee Holmes Atacomm / Ataractic Corporation www.atacomm.com V: 1-877-700-VOIP [EMAIL PROTECTED] Looking for voice over IP products? Visit our VoIP store at http:// voipstore.atacomm.com/ On Apr 12, 2007, at 10:37 AM, Mike wrote: I found *something*. I've gone into my CPU graph (on the phone, in status - diagnostic). Two phones, one running 1.6.7 and one running 2.1.0, both on the same Hub, with the same general configuration (different SIP registration, and each using it's version-specific sip.cfg file). The pre-2.x phone is running with CPU load approaching 0% (0%-7%). The 2.x phone has tons of spikes in the 100% range. What could be causing this? Where do I start looking? Mike From: [EMAIL PROTECTED] [mailto:asterisk- [EMAIL PROTECTED] On Behalf Of Jason Fuermann Sent: Thursday, April 12, 2007 10:19 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggishkeys also I've seen that not having the correct version of sip.cfg and phone1.cfg could cause weird problems. Make sure you are using the ones that came with the firmware. Mike wrote: Exactly. It's a weird issue, and I can't imagine what the problem is, except maybe for bad phones (but then again, why would the phones be only bad with 2.x?) UnlessI have bootrom 3.2.2.0019. Is that what people running thelatest have? Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Jones Sent: Thursday, April 12, 2007 00:28 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggish keys It has nothing to do with actually dialing. Even trying to press end call or the speakerphone button does not work at times. Have tried removing side cars etc, but definately seems to be a bug in the 2.x code stream. On Apr 11, 2007, at 5:37 PM, Eric ManxPower Wieling wrote: Jim King wrote: I've seen an issue like this from time to time on 601s, even with the latest firmware. Not just the softkeys, but also the dial keys. The phones seem to run slow sometimes, failing to respond to a key press right away but getting to it eventually. It usually clears up after a few seconds. Also, I've noticed that the 601s sometimes ignore key presses altogether, just as you describe. I have not yet found a solution for this problem... Try setting this in sip.cfg: dialplan.impossibleMatchHandling=1 I suspect it is either 0 or 2 now. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Polycom 501 issue with latest firmware: sluggishkeys - new info
Jessee J Holmes wrote: Got off the phone with Polycom on this I have the same problem with my new 601 phone here (haven't seen the problem on the 650). I am using an IP650 with the latest firmware (and the corresponding sip.cfg file) and I have seen this behavior. It is most noticeable when on-hook dialing, where I will dial two or three digits and then press the fourth digit and nothing appears on the display for 1-2 seconds for that keypress. Very odd indeed. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
