RE: [asterisk-users] Toll-free dialing via PRI problem
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tim Irvin Sent: Wednesday, January 31, 2007 10:09 PM To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Toll-free dialing via PRI problem Sheepishly, that was the magic bullet. Thanks Trevor!! Tim Trevor Peirce [EMAIL PROTECTED] wrote: Jerry Jones wrote: From asterisk, you do not hear anything other than ringing as it does not cut the audio path through until it receives the answer from the far end, hence the steady ringing. So instead of Dial(Zap/g1/1800xxx,,r) just do Dial(Zap/g1/1800xxx,,) so early audio can make it through. Unless there's more to the puzzle? My setup was also fixed. Thanks Trevor! :-D Stefano ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Toll-free dialing via PRI problem
Outgoing calls to certain toll-fee (8XX) numbers fail -- we hear ringing but the calls are never answered. All other calls, and most toll-free numbers are not affected. The numbers that are affected are all travel related companies (United Airlines, American Airlines, US Air, Starwood Hotels, etc.) we cannot connect to any of these numbers. Hey Tim, All I can offer you is the fact that I see the exact same thing on my setup that uses * and a TE411P. I've also seen it when calling Lenovo tech support and Sirius Satellite Radio. On the latter two, it bypasses the auto-attendant when I call and connects me straight to an operator/technician. When you call on regular PBX or cell phone, you are greeted by an auto-attendant, press 1, yada-yada. Let us know what you find out. Cheers, Stefano ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Toll-free dialing via PRI problem
This is a common issue with large inbound call center operations. They like to cheat. They actually start sending prompts to the caller without actually signalling their carrier that they have answered the line. Typically they do not answer until a phone is ringing or you are in a queue. I do believe this is illegal per the FCC. From asterisk, you do not hear anything other than ringing as it does not cut the audio path through until it receives the answer from the far end, hence the steady ringing. This allows the large centers to reduce their billable minutes by enough to warrent them to try it. On Jan 31, 2007, at 10:51 AM, McGhee, Stefano wrote: Outgoing calls to certain toll-fee (8XX) numbers fail -- we hear ringing but the calls are never answered. All other calls, and most toll-free numbers are not affected. The numbers that are affected are all travel related companies (United Airlines, American Airlines, US Air, Starwood Hotels, etc.) we cannot connect to any of these numbers. Hey Tim, All I can offer you is the fact that I see the exact same thing on my setup that uses * and a TE411P. I've also seen it when calling Lenovo tech support and Sirius Satellite Radio. On the latter two, it bypasses the auto-attendant when I call and connects me straight to an operator/technician. When you call on regular PBX or cell phone, you are greeted by an auto-attendant, press 1, yada-yada. Let us know what you find out. Cheers, Stefano ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Toll-free dialing via PRI problem
This is a common issue with large inbound call center operations. They like to cheat. They actually start sending prompts to the caller without actually signalling their carrier that they have answered the line. Typically they do not answer until a phone is ringing or you are in a queue. I do believe this is illegal per the FCC. From asterisk, you do not hear anything other than ringing as it does not cut the audio path through until it receives the answer from the far end, hence the steady ringing. Forgive my impetuousness, but what's the differentiator that allows calls to work from my legacy PBX and cell phone that precludes the Asterisk from working as the others? Just askin' is all... ;-) Stefano ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Toll-free dialing via PRI problem
Jerry Jones wrote: From asterisk, you do not hear anything other than ringing as it does not cut the audio path through until it receives the answer from the far end, hence the steady ringing. So instead of Dial(Zap/g1/1800xxx,,r) just do Dial(Zap/g1/1800xxx,,) so early audio can make it through. Unless there's more to the puzzle? ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Toll-free dialing via PRI problem
Sheepishly, that was the magic bullet. Thanks Trevor!! Tim Trevor Peirce [EMAIL PROTECTED] wrote: Jerry Jones wrote: From asterisk, you do not hear anything other than ringing as it does not cut the audio path through until it receives the answer from the far end, hence the steady ringing. So instead of Dial(Zap/g1/1800xxx,,r) just do Dial(Zap/g1/1800xxx,,) so early audio can make it through. Unless there's more to the puzzle? ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Toll-free dialing via PRI problem
We have a PRI from Telepacific. Asterisk 1.2 and a Sangoma A101 T1 card. Outgoing calls to certain toll-fee (8XX) numbers fail -- we hear ringing but the calls are never answered. All other calls, and most toll-free numbers are not affected. The numbers that are affected are all travel related companies (United Airlines, American Airlines, US Air, Starwood Hotels, etc.) we cannot connect to any of these numbers. Telepacific has been very helpful, but based on their diagnostics have determined that it's a configuration problem on the Asterisk box and not a problem in their network. They brought a test set to our office, connected to the PRI and successfully dialed the numbers we cannot reach. Based on watching the traffic go by they told us that we were sending Progress Indicator length = 2 and the that was incorrect, we should remove the Progress Indicator. I have done a bunch of Google searches and searches through the voip-info wiki and the digium lists and am not finding anything about removing the Progress Indicator. I have also asked the Sangoma Tech Support folks and they had a couple of suggestions but nothing has worked. I hope someone has a bit more insight -- it's rather annoying that we can't make airline or hotel reservations from the office. Thanks, Tim ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Toll-free dialing via PRI problem
We have run into this problem before, especially with Airline carrier TFN's. The deal is THEY DO NOT SEND ANSWER, we have looked at this on a ss7 level, and most if not all major air carriers do this. I believe their try to lower their costs. The fix, answer the call, first thing. IPKall http://voxilla.com/PNphpBB2-viewforum-f-38.html IPKall Forum http://voxilla.com/PNphpBB2-viewforum-f-38.html http://voxilla.com/PNphpBB2-viewforum-f-38.html _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tim Irvin Sent: Tuesday, January 30, 2007 12:00 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Toll-free dialing via PRI problem We have a PRI from Telepacific. Asterisk 1.2 and a Sangoma A101 T1 card. Outgoing calls to certain toll-fee (8XX) numbers fail -- we hear ringing but the calls are never answered. All other calls, and most toll-free numbers are not affected. The numbers that are affected are all travel related companies (United Airlines, American Airlines, US Air, Starwood Hotels, etc.) we cannot connect to any of these numbers. Telepacific has been very helpful, but based on their diagnostics have determined that it's a configuration problem on the Asterisk box and not a problem in their network. They brought a test set to our office, connected to the PRI and successfully dialed the numbers we cannot reach. Based on watching the traffic go by they told us that we were sending Progress Indicator length = 2 and the that was incorrect, we should remove the Progress Indicator. I have done a bunch of Google searches and searches through the voip-info wiki and the digium lists and am not finding anything about removing the Progress Indicator. I have also asked the Sangoma Tech Support folks and they had a couple of suggestions but nothing has worked. I hope someone has a bit more insight -- it's rather annoying that we can't make airline or hotel reservations from the office. Thanks, Tim ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
