[asterisk-users] Voicemail to text for Asterisk
A customer has asked us to provide that feature. I know there are a few methods and products out there, but I haven't paid attention in a while. It is for about 300 users, and we'll consider open as well as paid-for products. We would prefer to pay for supported products as the cost will be passed on to the customer and they are willing to pay for quality. Do not want any complex scripting screwing around with third parties and such. Your ideas welcome. -- Carlos Alvarez TelEvolve 602-889-3003 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Voicemail to text for Asterisk
Unless I missed something, there isn't anything out there that is as cheap or reliable as human translation in this case. If I did miss it, I know somebody will correct me. From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Carlos Alvarez Sent: Monday, October 22, 2012 2:17 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Voicemail to text for Asterisk A customer has asked us to provide that feature. I know there are a few methods and products out there, but I haven't paid attention in a while. It is for about 300 users, and we'll consider open as well as paid-for products. We would prefer to pay for supported products as the cost will be passed on to the customer and they are willing to pay for quality. Do not want any complex scripting screwing around with third parties and such. Your ideas welcome. -- Carlos Alvarez TelEvolve 602-889-3003 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Voicemail to text for Asterisk
On Mon, Oct 22, 2012 at 2:16 PM, Carlos Alvarez car...@televolve.comwrote: A customer has asked us to provide that feature. I know there are a few methods and products out there, but I haven't paid attention in a while. It is for about 300 users, and we'll consider open as well as paid-for products. We would prefer to pay for supported products as the cost will be passed on to the customer and they are willing to pay for quality. Do not want any complex scripting screwing around with third parties and such. Your ideas welcome. All automated solutions -- paid or free -- are terrible. The technology simply does not exist at this point at a level that is acceptable to most customers. If quality is paramount, you are better off doing the transcription in-house with a human. -- -Chris Harrington ACSDi Office: 763.559.5800 Mobile Phone: 612.326.4248 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Voicemail to text for Asterisk
On Mon, Oct 22, 2012 at 12:40 PM, Christopher Harrington ch...@acsdi.comwrote: All automated solutions -- paid or free -- are terrible. The technology simply does not exist at this point at a level that is acceptable to most customers. If quality is paramount, you are better off doing the transcription in-house with a human. In-house transcriptions are definitely out of the question, but any experience with outsourced solutions would be useful. As far as I can tell the current service is automated, and as awful as Google Voice, yet they find it useful. Their existing carrier uses Broadsoft and I'm not sure if they have that built in. -- Carlos Alvarez TelEvolve 602-889-3003 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Voicemail to text for Asterisk
Carlos I have tried several solutions and non of them have been worth the money. I have worked with transcription companies and they are the best but they are expensive. If you do find something that works let the groups know as there are a few of us out here that are looking for that holy grail of speech to text. Thanks Bryant Zimmerman (ZK Tech Inc.) 616-855-1030 Ext. 2003 From: Carlos Alvarez car...@televolve.com Sent: Monday, October 22, 2012 3:49 PM To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Voicemail to text for Asterisk On Mon, Oct 22, 2012 at 12:40 PM, Christopher Harrington ch...@acsdi.com wrote: All automated solutions -- paid or free -- are terrible. The technology simply does not exist at this point at a level that is acceptable to most customers. If quality is paramount, you are better off doing the transcription in-house with a human. In-house transcriptions are definitely out of the question, but any experience with outsourced solutions would be useful. As far as I can tell the current service is automated, and as awful as Google Voice, yet they find it useful. Their existing carrier uses Broadsoft and I'm not sure if they have that built in. -- Carlos Alvarez TelEvolve 602-889-3003 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Voicemail to text for Asterisk
On Mon, 22 Oct 2012 12:47:51 -0700 Carlos Alvarez car...@televolve.com wrote: In-house transcriptions are definitely out of the question, but any experience with outsourced solutions would be useful. As far as I can tell the current service is automated, and as awful as Google Voice, yet they find it useful. Their existing carrier uses Broadsoft and I'm not sure if they have that built in. Voice recognition for asterisk based on Google speech API is already available[1], the problem with this service is that it's limited to 20-30 seconds of speech data, which isn't suitable for transcripting voicemails. If you are able to find a reliable way of chopping speech samples in segments no bigger than 20 seconds based on silence detection, so words wont be cut in half, you might come up with something very similar to Google Voice transcription service. But I would recommend against using this into production since google haven't yet defined the terms of service for speech recognition, and its more or less a hack for now. [1] http://zaf.github.com/asterisk-speech-recog/ Lefteris Zafiris -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Voicemail to text for Asterisk
On Mon, Oct 22, 2012 at 3:05 PM, Lefteris Zafiris zaf@gmail.com wrote: If you are able to find a reliable way of chopping speech samples in segments no bigger than 20 seconds based on silence detection, so words wont be cut in half, you might come up with something very similar to Google Voice transcription service. Unfortunately Google's transcription is vastly improved by its context comprehension (for instance, understanding that the word phone is likely to be followed by words like call or number) and chopping up the audio, even between words, will reduce that context data for the transcriber. Good luck, anyway. -- -Chris Harrington ACSDi Office: 763.559.5800 Mobile Phone: 612.326.4248 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Voicemail to text for Asterisk
On 22/10/2012 at 16:02 -0400, Bryant Zimmerman wrote: Carlos I have tried several solutions and non of them have been worth the money. I have worked with transcription companies and they are the best but they are expensive. If you do find something that works let the groups know as there are a few of us out here that are looking for that holy grail of speech to text. There is no holy grail yet, speech technology deployment requires a close cooperation between the speech technology provider and the users. It's not plug and play but after some joint efforts automated transcriptions must be useful. If anyone wants to experiment with CMUSphinx-based automated solution to transcribe voicemails, drop me a note. The results could be pretty interesting. signature.asc Description: This is a digitally signed message part -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Voicemail to text for Asterisk
On Mon, Oct 22, 2012 at 2:43 PM, Nickolay V. Shmyrev nshmy...@nexiwave.comwrote: There is no holy grail yet, speech technology deployment requires a close cooperation between the speech technology provider and the users. It's not plug and play but after some joint efforts automated transcriptions must be useful. If anyone wants to experiment with CMUSphinx-based automated solution to transcribe voicemails, drop me a note. The results could be pretty interesting. We will probably give it a try, though not sure when. Probably in about a month. -- Carlos Alvarez TelEvolve 602-889-3003 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
