Re: [asterisk-users] strategy ringall

2009-03-23 Thread Paul Hales 

Are both of your agents logged in?

What does the CLI show?

PaulH


edw...@web.de wrote:
 Hi,


 I have a problem with queue strategy. But only 1 of my agents ring,
 when someone call.


 my queue.conf:
 [MyQueue]
 strategy=ringall
 member = Agent/201
 member = Agent/202
 announce-holdtime = yes
 joinempty = strict
 leavewhenempty=yes


 my extension.conf:
 exten=8708464,1,Answer
 exten=8708464,n,Ringing
 ;exten=8708464,n,Wait(2)
 exten=8708464,n,Queue(MyQueue50)



 I have 1 voip telephone and 1 x-lite.


 Is this a bug?




 ---
 edwin


 

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Re: [Asterisk-Users] Strategy=ringall does not ring all agents.

2005-11-23 Thread Chuck Bunn 

Hi,

I have now tried other strategies including random and round robin. I am 
beginning to think there is some sort of bug with Agent groups? I will 
try assigning members to a queue not by their group but individually.


Thanks

Chuck Bunn wrote:


Hi,

In the queue.conf I have set the strategy set to ringall but only the 
lowest
agent number ever rings??? A show agents at the CLI shows three agents 
logged
in yet only the first agent ever rings. I have my agents in a group, 
group 1.



queue.conf

[general]

;Operator Home
[extensions-home]
music=default
strategy=ringall
maxlen=0
context=extensions-home
member = Agent/@1

**
agents.conf

[agents]
wrapuptime=0
musiconhold = default
updatecdr=yes

;Operator - Home
group=1
agent = 300,300,name1
agent = 301,301,name2

agent = 310,310,name3
agent = 311,311,name4
agent = 312,312,name5
agent = 313,313,name6
agent = 314,314,name7

agent = 499,499,name8

;Operator - Spa
agent = 500,500,name9

agent = 510,510,name10
agent = 511,511,name11
agent = 512,512,name12

;Operator - Rest
group=2
agent = 600,600,name13


extensions.conf

[general]
#include macros.incl

[incoming-home]
exten = s,1,Goto(extensions-home,100,1)
exten = t,1,Goto(extensions-home,100,1)
exten = i,1,Goto(extensions-home,100,1)

[extensions-home]
include = parkedcalls

;Operator queue, Operator Console, and Receptionist Phone
exten = 100,1,Answer()
exten = 100,2,Queue(extensions-home|trn|||120)

;Office Personnel
exten = _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})

;Spa Personnel
exten = _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = 590,1,Dial(ZAP/3,20)

;Voicemail Main
exten = 800,1,Answer
exten = 800,2,VoicemailMain

;Agent Login
exten = 801,1,AgentCallbackLogin(,,@extensions-home)

;Voice Conferencing
exten = _85X,1,Answer
exten = _85X,2,MeetMe(${EXTEN})

;exten = i,1,Voicemail(s300)
;exten = t,1,Voicemail(s300)

exten = fax,1,Dial(ZAP/4,20)
exten = fax,2,Congestion
exten = fax,102,Congestion

[local]
ignorepat = 9
exten = _9NXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten = _9NXX,2,Congestion(5)
exten = _9NXX,102,congestion(5)
exten = 911,1,Dial(${OUTBOUNDTRUNK}/911)
exten = 9911,1,Dial(${OUTBOUNDTRUNK}/911
include = extensions-home

[longdistance]
ignorpat = 9
exten = _91NXXNXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten = _91NXXNXX,2,Congestion(5)
exten = _91NXXNXX,102,congestion(5)
include = local


[globals]
OUTBOUNDTRUNK=Zap/G1

PSTN1=Zap/1
PSTN2=Zap/2

PHONE1=Zap/3
PHONE2=Zap/4


CLI Output


Starting simple switch on 'Zap/1-1'
   -- Executing Goto(Zap/1-1, extensions-home|100|1) in new stack
   -- Goto (extensions-home,100,1)
   -- Executing Answer(Zap/1-1, ) in new stack
   -- Executing Queue(Zap/1-1, extensions-home|trn|||120) in new 
stack
   -- outgoing agentcall, to agent '300', on 
'Local/[EMAIL PROTECTED] 
javascript:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,1' 


   -- Called Agent/@1
   -- Executing Macro(Local/[EMAIL PROTECTED] 
javascript:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,2, 


stdexten|300|SIP/300) in new stack
   -- Executing Dial(Local/[EMAIL PROTECTED] 
javascript:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,2, 
SIP/300|20) in new

stack
   -- Called 300
   -- SIP/300-00ed is ringing
   -- Agent/300 is ringing
   -- SIP/300-00ed answered Local/[EMAIL PROTECTED] 
javascript:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,2 


   -- Agent/300 answered Zap/1-1
...

Thanks
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Re: [Asterisk-Users] Strategy=ringall does not ring all agents.

2005-11-23 Thread Chuck Bunn 

Hi,

Okay I ran a test and if I define each member in a queue individually it 
works. It looks like there is a bug with Agent grouping, but before I 
report this as a bug I would like to know if anyone has queues working 
with agent groups with Asterisk 1.2.



new queues.conf file

[general]

;Operator Home
[extensions-home]
music=default
strategy=ringall
maxlen=0
context=extensions-home
member = Agent/300
member = Agent/301
member = Agent/310
member = Agent/311
member = Agent/312
member = Agent/313
member = Agent/314
member = Agent/499
member = Agent/500
member = Agent/510
member = Agent/511
member = Agent/512
***

Thanks

Chuck Bunn wrote:


Hi,

I have now tried other strategies including random and round robin. I 
am beginning to think there is some sort of bug with Agent groups? I 
will try assigning members to a queue not by their group but 
individually.


Thanks

Chuck Bunn wrote:


Hi,

In the queue.conf I have set the strategy set to ringall but only the 
lowest
agent number ever rings??? A show agents at the CLI shows three 
agents logged
in yet only the first agent ever rings. I have my agents in a group, 
group 1.



queue.conf

[general]

;Operator Home
[extensions-home]
music=default
strategy=ringall
maxlen=0
context=extensions-home
member = Agent/@1

**
agents.conf

[agents]
wrapuptime=0
musiconhold = default
updatecdr=yes

;Operator - Home
group=1
agent = 300,300,name1
agent = 301,301,name2

agent = 310,310,name3
agent = 311,311,name4
agent = 312,312,name5
agent = 313,313,name6
agent = 314,314,name7

agent = 499,499,name8

;Operator - Spa
agent = 500,500,name9

agent = 510,510,name10
agent = 511,511,name11
agent = 512,512,name12

;Operator - Rest
group=2
agent = 600,600,name13


extensions.conf

[general]
#include macros.incl

[incoming-home]
exten = s,1,Goto(extensions-home,100,1)
exten = t,1,Goto(extensions-home,100,1)
exten = i,1,Goto(extensions-home,100,1)

[extensions-home]
include = parkedcalls

;Operator queue, Operator Console, and Receptionist Phone
exten = 100,1,Answer()
exten = 100,2,Queue(extensions-home|trn|||120)

;Office Personnel
exten = _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})

;Spa Personnel
exten = _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten = 590,1,Dial(ZAP/3,20)

;Voicemail Main
exten = 800,1,Answer
exten = 800,2,VoicemailMain

;Agent Login
exten = 801,1,AgentCallbackLogin(,,@extensions-home)

;Voice Conferencing
exten = _85X,1,Answer
exten = _85X,2,MeetMe(${EXTEN})

;exten = i,1,Voicemail(s300)
;exten = t,1,Voicemail(s300)

exten = fax,1,Dial(ZAP/4,20)
exten = fax,2,Congestion
exten = fax,102,Congestion

[local]
ignorepat = 9
exten = _9NXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten = _9NXX,2,Congestion(5)
exten = _9NXX,102,congestion(5)
exten = 911,1,Dial(${OUTBOUNDTRUNK}/911)
exten = 9911,1,Dial(${OUTBOUNDTRUNK}/911
include = extensions-home

[longdistance]
ignorpat = 9
exten = _91NXXNXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten = _91NXXNXX,2,Congestion(5)
exten = _91NXXNXX,102,congestion(5)
include = local


[globals]
OUTBOUNDTRUNK=Zap/G1

PSTN1=Zap/1
PSTN2=Zap/2

PHONE1=Zap/3
PHONE2=Zap/4


CLI Output


Starting simple switch on 'Zap/1-1'
   -- Executing Goto(Zap/1-1, extensions-home|100|1) in new stack
   -- Goto (extensions-home,100,1)
   -- Executing Answer(Zap/1-1, ) in new stack
   -- Executing Queue(Zap/1-1, extensions-home|trn|||120) in new 
stack
   -- outgoing agentcall, to agent '300', on 
'Local/[EMAIL PROTECTED] 
javascript:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,1' 


   -- Called Agent/@1
   -- Executing Macro(Local/[EMAIL PROTECTED] 
javascript:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,2, 


stdexten|300|SIP/300) in new stack
   -- Executing Dial(Local/[EMAIL PROTECTED] 
javascript:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,2, 
SIP/300|20) in new

stack
   -- Called 300
   -- SIP/300-00ed is ringing
   -- Agent/300 is ringing
   -- SIP/300-00ed answered Local/[EMAIL PROTECTED] 
javascript:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,2 


   -- Agent/300 answered Zap/1-1
...

Thanks
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Re: [Asterisk-Users] Strategy=ringall does not ring all agents.

2005-11-23 Thread Mark Quitoriano 
im having the same problem with ringallOn 11/23/05, Chuck Bunn [EMAIL PROTECTED] wrote:
Hi,Okay I ran a test and if I define each member in a queue individually itworks. It looks like there is a bug with Agent grouping, but before I
report this as a bug I would like to know if anyone has queues workingwith agent groups with Asterisk 1.2.new queues.conf file[general];Operator Home[extensions-home]
music=defaultstrategy=ringallmaxlen=0context=extensions-homemember = Agent/300member = Agent/301member = Agent/310member = Agent/311member = Agent/312member = Agent/313
member = Agent/314member = Agent/499member = Agent/500member = Agent/510member = Agent/511member = Agent/512***ThanksChuck Bunn wrote:
 Hi, I have now tried other strategies including random and round robin. I am beginning to think there is some sort of bug with Agent groups? I will try assigning members to a queue not by their group but
 individually. Thanks Chuck Bunn wrote: Hi, In the queue.conf I have set the strategy set to ringall but only the lowest agent number ever rings??? A show agents at the CLI shows three
 agents logged in yet only the first agent ever rings. I have my agents in a group, group 1.  queue.conf [general]
 ;Operator Home [extensions-home] music=default strategy=ringall maxlen=0 context=extensions-home member = Agent/@1
 ** agents.conf [agents] wrapuptime=0 musiconhold = default updatecdr=yes ;Operator - Home
 group=1 agent = 300,300,name1 agent = 301,301,name2 agent = 310,310,name3 agent = 311,311,name4 agent = 312,312,name5
 agent = 313,313,name6 agent = 314,314,name7 agent = 499,499,name8 ;Operator - Spa agent = 500,500,name9 agent = 510,510,name10
 agent = 511,511,name11 agent = 512,512,name12 ;Operator - Rest group=2 agent = 600,600,name13 
 extensions.conf [general] #include macros.incl [incoming-home] exten = s,1,Goto(extensions-home,100,1) exten = t,1,Goto(extensions-home,100,1)
 exten = i,1,Goto(extensions-home,100,1) [extensions-home] include = parkedcalls ;Operator queue, Operator Console, and Receptionist Phone
 exten = 100,1,Answer() exten = 100,2,Queue(extensions-home|trn|||120) ;Office Personnel exten = _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN}) exten = _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
 exten = _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN}) exten = _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN}) exten = _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
 ;Spa Personnel exten = _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN}) exten = _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN}) exten = 590,1,Dial(ZAP/3,20)
 ;Voicemail Main exten = 800,1,Answer exten = 800,2,VoicemailMain ;Agent Login exten = 801,1,AgentCallbackLogin(,,@extensions-home)
 ;Voice Conferencing exten = _85X,1,Answer exten = _85X,2,MeetMe(${EXTEN}) ;exten = i,1,Voicemail(s300) ;exten = t,1,Voicemail(s300)
 exten = fax,1,Dial(ZAP/4,20) exten = fax,2,Congestion exten = fax,102,Congestion [local] ignorepat = 9 exten = _9NXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
 exten = _9NXX,2,Congestion(5) exten = _9NXX,102,congestion(5) exten = 911,1,Dial(${OUTBOUNDTRUNK}/911) exten = 9911,1,Dial(${OUTBOUNDTRUNK}/911 include = extensions-home
 [longdistance] ignorpat = 9 exten = _91NXXNXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1}) exten = _91NXXNXX,2,Congestion(5) exten = _91NXXNXX,102,congestion(5)
 include = local [globals] OUTBOUNDTRUNK=Zap/G1 PSTN1=Zap/1 PSTN2=Zap/2 PHONE1=Zap/3 PHONE2=Zap/4
  CLI Output  Starting simple switch on 'Zap/1-1'-- Executing Goto(Zap/1-1, extensions-home|100|1) in new stack
-- Goto (extensions-home,100,1)-- Executing Answer(Zap/1-1, ) in new stack-- Executing Queue(Zap/1-1, extensions-home|trn|||120) in new
 stack-- outgoing agentcall, to agent '300', on 'Local/[EMAIL PROTECTED] _javascript_:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,1'
-- Called Agent/@1-- Executing Macro(Local/[EMAIL PROTECTED] _javascript_:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,2,
 stdexten|300|SIP/300) in new stack-- Executing Dial(Local/[EMAIL PROTECTED] _javascript_:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,2,
 SIP/300|20) in new stack-- Called 300-- SIP/300-00ed is ringing-- Agent/300 is ringing-- SIP/300-00ed answered Local/[EMAIL PROTECTED]
 _javascript_:open_compose_win('to=300%40extensions-home-b560thismailbox=sent-mail');,2-- Agent/300 answered Zap/1-1 ... Thanks ___
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