Re: Mini rant... support
I often play the sighted card. and go around those script monkeys like this. what is the culler of your lights? red, red, red, are they blinking? no. are they on? yes. are they all on. no. that confuses them enough to eskelate it to a super visor who sounds less
Re: Mini rant... support
I agree, it's stupid when they copy paste an answer. Once i got banned from a game and contacted support, they copy pasted me some stuff that pissed me off then i posted my problem in the forums and found out that i got banned for not playing more than 9 months
Re: Mini rant... support
Ugh, I know, right? "I can't solve your capcha because I'm blind." "Just load a different image."
URL: https://forum.audiogames.net/post/438653/#p438653
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Re: Mini rant... support
That, thankfully is not something I've had to deal with just yet... not looking forward to it though whenever I have to. lol
URL: https://forum.audiogames.net/post/438652/#p438652
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Re: Mini rant... support
a lot of support centres seem to have people who first answer your call that just have a script sheet in front of them. I think they assume most people calling are just idiots and their basic script will fix the problem. if not, then they hand you on to somebody
Re: Mini rant... support
That's how a lot of tech support companies operate, yes.
URL: https://forum.audiogames.net/post/438647/#p438647
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Re: Mini rant... support
@turtlepower17Wait, seriously? So if I get what you're saying, they actually do have to give that generic response even if the person on the other end already knows what's going on, just to cover some weird requirement? Assuming that you actually got a response
Re: Mini rant... support
Because it's automation at first, then it moves to humans if it needs to, the automation is stupid, and can't really answer your questions. It just looks for some keywords and matches them against whatever is in its database.
URL: https://forum.audiogames.net/post
Re: Mini rant... support
They have no choice. There are strict scripts that tech support companies have to follow, and they can only escalate your ticket if all their requirements are satisfied. I hate it as much as the next person, even though IT is the field I want to go into, but that's
Mini rant... support
Why is it that a lot of the time when you contact any sort of tech support, it seems like they don't actually read what you spent time writing, and give you some sort of generic response... that's intended to fix a whole other problem?Context: I'm having a problem
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