[AusNOG] HE Contact

2017-09-27 Thread Aus Net Servers Australia Pty Ltd
Is there any HE (Hurricane Electric) Techs on the list. Having any issue trying to establish a EOIP table between AU and UK Regards, Matthew Matters Managing Director / CEO of Aus Net Servers Australia Pty Ltd Management Department | Small Business Hosting Sales & Services | Aus Net

Re: [AusNOG] HE Contact

2017-09-27 Thread Anurag Bhatia
Hi Matthew I have sent you an email separately and will take discussion offlist. On Wed, Sep 27, 2017 at 4:52 PM, Aus Net Servers Australia Pty Ltd < i...@ausnetservers.net.au> wrote: > Is there any HE (Hurricane Electric) Techs on the list. Having any issue > trying to establish a EOIP

Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

2017-09-27 Thread Brent Paddon
To me, unlimited means unlimited. If you didn't mean it, why did you sell it as such? Fair use policies are bogus IMHO. Brent On Thu, Sep 28, 2017 at 1:20 PM, James Cunningham wrote: > Hello Ausnog, > > We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE

Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

2017-09-27 Thread Murat Sener
As long as the data downloaded/uploaded and the internet activity is not illegal then unlimited would stand fair usage normally would cover you for illegal activity. From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Brent Paddon Sent: Thursday, 28 September 2017 1:46 PM To:

Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

2017-09-27 Thread Mark Foster
Fair use is fair use. If they're costing you more than you're making off them, it's unsustainable. I'd have a conversation with the customer around that very fact, they're either oblivious to the problem, or oblivious to the impact it's having on you. Memory is somewhat vague now but I have

Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

2017-09-27 Thread Rhys Cuff (Latrobe I.T)
I agree Unlimited is Unlimited. That being said, it certainly wouldn’t hurt to talk to them and explain the situation. From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Murat Sener Sent: Thursday, September 28, 2017 1:49 PM To: 'Brent Paddon'; James Cunningham Cc:

Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

2017-09-27 Thread Samual Jackson
Surely the service contract outlined the conditions that would breach fair use? If I found a nice price point 20/20 unlimited service to sync offsite backups or something else data hungry, as a customer I'd class that as fair use of the service. On Thu, Sep 28, 2017 at 1:24 PM, Sam Silvester

Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

2017-09-27 Thread Mark Prior
A 20Mbps service is a 20Mbps service. If they are running it at the limit all the time then perhaps have a discussion with them to check that they haven't got a run away process doing that and if not then it's an opportunity to upsell them into something with some extra headroom. Mark. On

Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

2017-09-27 Thread James Cunningham
>> I agree Unlimited is Unlimited. Fully agree here too, which is why I think we just need to optimise some routing, and suck it up. Interestingly the AAPT/TPG Fibre400 services offer Unlimited internet at 400Mbps, but also say "subject to fair use" when you order it as a layer 3 Internet

Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

2017-09-27 Thread David Hughes
Can’t say I’ve ever heard the words “fair use” and “business grade” being applied to the same service before. If you’re selling it as an open 20meg pipe then that’s what I’d expect to be getting if I was the client. David … > On 28 Sep 2017, at 1:20 pm, James Cunningham