Fair use is fair use. If they're costing you more than you're making off
them, it's unsustainable. I'd have a conversation with the customer
around that very fact, they're either oblivious to the problem, or
oblivious to the impact it's having on you.
Memory is somewhat vague now but I have an idea that I was managing a
similar issue with a customer some years ago and found the customer was
able to reshuffle their network load to reduce the hit on my link. The
alternative was to give them a special (read: higher) price that allowed
me to differentiate their disproportionate hit on my paid transit link
(customer must be profitable, or what's the point in having them as a
customer?), and they didn't like that price tag.
Mark.
On 28/09/2017 4:20 p.m., James Cunningham wrote:
Hello Ausnog,
We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE
e-line service for, and we have given them the service with Unlimited
Internet data - but subject to fair use.
The customer is smashing the service, 100% of the time, running it at
at the full 19-20Mbps, 24/7, every single day, including weekends.
This is resulting in 5-6TB of internet data that they are transferring
through us, and our IP transit upstream, which is obviously costing us
a fair chunk in IP transit costs.
We haven't said anything to the customer, but I'm curious to see what
other people would consider "fair use" of an business grade, unlimited
Internet service.
We already peer with Megaport and IX-Australia so we try to minimise
our IP transit costs as much as possible, but this traffic is going
directly Telstra, and we are loosing out on this particular customer.
Do we just suck it up, or would you increase the customers monthly
fee, throttle them, etc?
Thoughts here would be appreciated.
Thanks
James
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