Re: fix for BBEdit crash/problems in High Sierra

[Rich Siegel]

On 4/1/18 at 3:01 PM, do...@donnamcmaster.com (Donna McMaster) wrote:


1. At least once a day, I go to BBEdit and find the text has disappeared.


If this is happening that frequently, please follow up to support.


2. At that point I CMD-q to quit, and receive an error pop-up
saying "This operation couldn't be completed, because an error
occurred. Directory not found (macOS error code: -120)." It offers
me two options: "Copy to Clipboard" or "OK." If I click OK, it just
appears again. So I have to force-quit BBEdit.


This symptom is unrelated; but likewise if you send a separate 
email to support, we can investigate that.


R.
--
Rich Siegel Bare Bones Software, Inc.
  

Someday I'll look back on all this and laugh... until they 
sedate me.


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Re: fix for BBEdit crash/problems in High Sierra

[Rich Siegel]

On 4/1/18 at 3:07 PM, do...@donnamcmaster.com (Donna McMaster) wrote:


*server* queries the status of fontd or shutdowns the fontd.  Shutting
down

the fontd will spawn a new fontd.  Shutting down the server is
NOT recom-

mended and will likely lead to misrendered text or application
crashes.


That statement is not necessarily authoritative :-) and if 
BBEdit is not running there will be no ill effects.


R.
--
Rich Siegel Bare Bones Software, Inc.
  

Someday I'll look back on all this and laugh... until they 
sedate me.


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Re: fix for BBEdit crash/problems in High Sierra

[Donna McMaster]

Update: after 5+ weeks, this problem still occurs daily, and there is also 
an error when I try to quit BBEdit. 

I am accustomed to leaving BBEdit open, as I use it all the time. 

   1. At least once a day, I go to BBEdit and find the text has 
   disappeared. 
   2. At that point I CMD-q to quit, and receive an error pop-up saying 
   "This operation couldn't be completed, because an error occurred. Directory 
   not found (macOS error code: -120)." It offers me two options: "Copy to 
   Clipboard" or "OK." If I click OK, it just appears again. So I have to 
   force-quit BBEdit. 
   3. I go into Terminal and type the magic incantation "atsutil server 
   -shutdown"
   4. I restart BBEdit and resume work. 

BareBones tech support was adamant that this is a High Sierra problem, not 
a BBEdit problem. And this is not my only problem with High Sierra. But 
this is really annoying and breaks up what should be a productive workflow. 
Is there nothing that can be done to work around the problem? I have 
considered going back to Sierra but it would be a huge job and is probably 
not the best long-term solution. 

I would love to hear any suggestions from BareBones or from other users. 

Thanks,
Donna

On Thursday, February 22, 2018 at 12:04:56 PM UTC-8, Donna McMaster wrote:
>
> Last week installed BBEdit on a new Mac running 10.13.3. A few days later 
> it crashed, and afterwards the text on the screen was invisible. I spent 
> almost an hour searching for answers and trying to fix it. Wrote to Tech 
> Support and they had a simple fix. Figured I'd post the details here so 
> that if someone else runs into it, they may get back up quicker. 
>
>

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Re: fix for BBEdit crash/problems in High Sierra

[Donna McMaster]

Thanks, Alfredo! 

I notice it says: 


*server* queries the status of fontd or shutdowns the fontd.  Shutting down

 the fontd will spawn a new fontd.  Shutting down the server is NOT 
recom-

 mended and will likely lead to misrendered text or application crashes.



On Thursday, February 22, 2018 at 12:50:08 PM UTC-8, Alfredo wrote:
>
> Nice.
>
> For the curious:
>
> man atsutil
>
> Alfredo
>
> On Feb 22, 2018, at 1:03 PM, Donna McMaster  > wrote:
>
> Last week installed BBEdit on a new Mac running 10.13.3. A few days later 
> it crashed, and afterwards the text on the screen was invisible. I spent 
> almost an hour searching for answers and trying to fix it. Wrote to Tech 
> Support and they had a simple fix. Figured I'd post the details here so 
> that if someone else runs into it, they may get back up quicker. 
>
> Here's the response I got from Tech Support with the solution: 
>
> Thanks for writing in. The symptom you encountered is the result of a bug 
>> in the OS. To restore normal operation, please open a Terminal window and 
>> run the following command: 
>> atsutil server -shutdown 
>> This should restore normal operation the next time you start BBEdit; but 
>> if it does not please let us know. 
>>
>>
> And here are the details of the problem, in my message to BBEdit Support: 
>
> I’ve been using BBEdit since the 90s and just bought a new Mac running 
>> 10.13.3. I downloaded and installed BBEdit 12.1.1 a few days ago and used 
>> it while setting up my local dev environment. The only thing I customized 
>> was to set the color scheme to the light one. Everything was fine.
>> Today I opened BBEdit to view a text file that I had created in BBEdit on 
>> my old machine. It’s a small file with settings from a Chrome extension. 
>> See attached file “speed dial fvd export.txt.” BBEdit crashed. I’ve 
>> attached the log file. 
>> When I reopened BBEdit, I was able to view the “speed dial fvd 
>> export.txt” file, but the text was invisible; it was evidently the same 
>> color as the background. I verified that the text was there; I was able to 
>> select it and paste it into a browser form input box. 
>> I tried changing to a different color scheme, editing the text color, 
>> opening different files, resetting everything to factory defaults, 
>> restarting BBEdit several times, but nothing worked. The text is invisible 
>> on every background for every file. 
>> I also tried deleting the BBEdit app and two folders in 
>> /Users/me/Library: BBEdit and Application Support/BBEdit. I couldn’t find 
>> any more preferences files but evidently there is something hidden 
>> somewhere, because a fresh install of BBEdit has the same problem.
>>
>
>
>

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Re: fix for BBEdit crash/problems in High Sierra

[F. Alfredo Rego]

Nice.

For the curious:

man atsutil

Alfredo

> On Feb 22, 2018, at 1:03 PM, Donna McMaster  wrote:
> 
> Last week installed BBEdit on a new Mac running 10.13.3. A few days later it 
> crashed, and afterwards the text on the screen was invisible. I spent almost 
> an hour searching for answers and trying to fix it. Wrote to Tech Support and 
> they had a simple fix. Figured I'd post the details here so that if someone 
> else runs into it, they may get back up quicker. 
> 
> Here's the response I got from Tech Support with the solution: 
> 
> Thanks for writing in. The symptom you encountered is the result of a bug in 
> the OS. To restore normal operation, please open a Terminal window and run 
> the following command:
> 
>atsutil server -shutdown
> 
> This should restore normal operation the next time you start BBEdit; but if 
> it does not please let us know.
> 
> 
> And here are the details of the problem, in my message to BBEdit Support: 
> 
> I’ve been using BBEdit since the 90s and just bought a new Mac running 
> 10.13.3. I downloaded and installed BBEdit 12.1.1 a few days ago and used it 
> while setting up my local dev environment. The only thing I customized was to 
> set the color scheme to the light one. Everything was fine.
> 
> Today I opened BBEdit to view a text file that I had created in BBEdit on my 
> old machine. It’s a small file with settings from a Chrome extension. See 
> attached file “speed dial fvd export.txt.” BBEdit crashed. I’ve attached the 
> log file.
> 
> When I reopened BBEdit, I was able to view the “speed dial fvd export.txt” 
> file, but the text was invisible; it was evidently the same color as the 
> background. I verified that the text was there; I was able to select it and 
> paste it into a browser form input box.
> 
> I tried changing to a different color scheme, editing the text color, opening 
> different files, resetting everything to factory defaults, restarting BBEdit 
> several times, but nothing worked. The text is invisible on every background 
> for every file.
> 
> I also tried deleting the BBEdit app and two folders in /Users/me/Library: 
> BBEdit and Application Support/BBEdit. I couldn’t find any more preferences 
> files but evidently there is something hidden somewhere, because a fresh 
> install of BBEdit has the same problem.
> 

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