[OSL | CCIE_Voice] B-ACD drop through to loop ephone hunt a second time

2013-03-28 Thread Ajay Viswanath
@onlinestudylist.com Subject: [OSL | CCIE_Voice] B-ACD drop through to loop ephone hunt a     second    time Message-ID:     CAExcHf=6g3nivqohbvpnjchxrzccqjd2oyoq2mokoyu+k2f...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 Experts! I configured the embedded drop-through script to match

Re: [OSL | CCIE_Voice] B-ACD drop through to loop ephone hunt a second time

2013-03-28 Thread Suresh Bhandari
...@gmail.comhttp://mc/compose?to=bring...@gmail.com To: ccie_voice@onlinestudylist.comhttp://mc/compose?to=ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.comhttp://mc/compose?to=ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] B-ACD drop through to loop ephone hunt

[OSL | CCIE_Voice] B-ACD drop through to loop ephone hunt a second time

2013-03-27 Thread Suresh Bhandari
Experts! I configured the embedded drop-through script to match the requirement that if, for the first time, both the agents do not pickup the call, it should once more attempt to send the call to the agents. Succeeded for one time only. On the calling phone, I hear the all of our agents ... or

Re: [OSL | CCIE_Voice] B-ACD drop through to loop ephone hunt a second time

2013-03-27 Thread William Bell
Suresh, If I follow your question you are looking for a way to cause the BACD application to: 1. Drop through to a hunt group 2. Ring the ephone-dns in the hunt group 3. Play the all of our agents are busy prompt 4. Attempt to ring out the agents again 5. Hang up If that is accurate then

Re: [OSL | CCIE_Voice] B-ACD drop through to loop ephone hunt a second time

2013-03-27 Thread Suresh Bhandari
Thanks Bill for the information. I'll try it and let you know the results. On Thu, Mar 28, 2013 at 4:06 AM, William Bell b...@ucguerrilla.com wrote: Suresh, If I follow your question you are looking for a way to cause the BACD application to: 1. Drop through to a hunt group 2. Ring the

Re: [OSL | CCIE_Voice] B-ACD Drop Through

2011-07-02 Thread Victor Malyuga
ccie voice urban legend --- On Fri, 1/7/11, Cristobal Priego cristobalpri...@gmail.com wrote: From: Cristobal Priego cristobalpri...@gmail.com Subject: Re: [OSL | CCIE_Voice] B-ACD Drop Through To: Pablo Meneses pmenese...@gmail.com Cc: ccie voice ccie_voice@onlinestudylist.com Date: Friday, 1

Re: [OSL | CCIE_Voice] B-ACD Drop Through

2011-07-01 Thread Cristobal Priego
i don't think that;s configurable 2011/6/30 Pablo Meneses pmenese...@gmail.com Hi experts, Is there a way to display 1 call on phone when using B-ACD Drop Through? I think that it will display 1 call on queue and that there is no way for it to display 1 call on phone, but, I better ask.

[OSL | CCIE_Voice] B-ACD Drop Through

2011-06-30 Thread Pablo Meneses
Hi experts, Is there a way to display 1 call on phone when using B-ACD Drop Through? I think that it will display 1 call on queue and that there is no way for it to display 1 call on phone, but, I better ask. Regards, -Pablo Meneses. ___ For more

[OSL | CCIE_Voice] B-ACD drop through

2009-03-21 Thread Yung Hung
Hello experts, I've been working on B-ACD, everything seems to be working properly, I just can't seem to get drop through working properly, or I don't know how it's supposed to work. Here's my config: application service queue flash:app-b-acd-2.1.0.0.tcl param queue-len 15 param

Re: [OSL | CCIE_Voice] B-ACD drop through

2009-03-21 Thread Josmar Ramirez
the router after changing your config or reload your application. Hope this helps. From: ccie_voice-boun...@onlinestudylist.com on behalf of Yung Hung Sent: Sat 3/21/2009 4:12 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] B-ACD drop