Re: [OSL | CCIE_Voice] migration of VM pilot to different Number
Let me rephrase, If you are talking about changing the extension dialed to get into the application follow my earlier suggestion. I'm not sure how you have the call going to voicemail. If anywhere in your script there is language that forwards the call to voicemail then it needs to be changed in the script. Unless you set is as a parameter, then you can change it in the application page. -Austin Chiapuzio > On Jun 20, 2014, at 10:02, Dharambir kumar varma > wrote: > > you mean trigger number in uccx application page > > Thanks for your prompt response. > > >> On Fri, Jun 20, 2014 at 8:29 PM, James Buchanan >> wrote: >> In either your script or in the Application Management page in UCCX >> AppAdmin, you will need to change the String variable that defines the >> 4-digit extension to which the call is transferred. >> >> >>> On Fri, Jun 20, 2014 at 4:53 PM, Dharambir kumar varma >>> wrote: >>> Hi All, >>> >>> Please help in this. >>> I am using cucm 7.x and uccx 7.x >>> we are using window based voice messaging integrated with cucm.The pilot >>> number we are using 7000, >>> when someone call to call center, the call goes to agent depending on >>> availabilty, if not recieved then go to agent voice mail(VM >>> >>> Now we are changing pilot number 7010, so we need to change hunt pilot in >>> cucm, that is ok. >>> do we need to change this pilot number some where in uccx. >>> give some hint. >>> >>> really appreciate your helping response. >>> >>> -- >>> Regards, >>> Dharambir Kumar >>> >>> >>> >>> >>> >>> ___ >>> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: >>> >>> iPexpert on YouTube: www.youtube.com/ipexpertinc > > > > -- > Regards, > Dharambir Kumar > > > > > ___ > Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: > > iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
Re: [OSL | CCIE_Voice] migration of VM pilot to different Number
If the pilot number changes often you can set a translation patter in CUCM to forward the new pilot number (7010) to the original pilot number (7000). If you don't do it this way you will have to delete the application in UCCX and create a new one with the new pilot number. -Austin Chiapuzio > On Jun 20, 2014, at 10:02, Dharambir kumar varma > wrote: > > you mean trigger number in uccx application page > > Thanks for your prompt response. > > >> On Fri, Jun 20, 2014 at 8:29 PM, James Buchanan >> wrote: >> In either your script or in the Application Management page in UCCX >> AppAdmin, you will need to change the String variable that defines the >> 4-digit extension to which the call is transferred. >> >> >>> On Fri, Jun 20, 2014 at 4:53 PM, Dharambir kumar varma >>> wrote: >>> Hi All, >>> >>> Please help in this. >>> I am using cucm 7.x and uccx 7.x >>> we are using window based voice messaging integrated with cucm.The pilot >>> number we are using 7000, >>> when someone call to call center, the call goes to agent depending on >>> availabilty, if not recieved then go to agent voice mail(VM >>> >>> Now we are changing pilot number 7010, so we need to change hunt pilot in >>> cucm, that is ok. >>> do we need to change this pilot number some where in uccx. >>> give some hint. >>> >>> really appreciate your helping response. >>> >>> -- >>> Regards, >>> Dharambir Kumar >>> >>> >>> >>> >>> >>> ___ >>> Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: >>> >>> iPexpert on YouTube: www.youtube.com/ipexpertinc > > > > -- > Regards, > Dharambir Kumar > > > > > ___ > Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: > > iPexpert on YouTube: www.youtube.com/ipexpertinc ___ Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc
