[OSL | CCIE_Voice] UCCX issue

[Alex Mendoza]

Hello Experts

Silly question, 

I'm not looking in deep regarding this but let me ask first maybe is something 
easy to resolve.

When I call from PSTN phone to IPCC CSQ (task 9.2 from kevin's videos).

I should hear "thank you for calling all representative …" instead I hear "you 
for calling all representative..."

Seems like CSQ released the audio very quick and PSTN's Phone gets the audio 
with delay.


best regards
AA



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Re: [OSL | CCIE_Voice] UCCX issue

[Mathew Miller]

https://supportforums.cisco.com/thread/2070656


From:  chase mergenthal 
Date:  Thu, 8 Mar 2012 21:18:15 -0600
To:  ccie voice 
Subject:  [OSL | CCIE_Voice] UCCX issue

I'm working on UCCX in proctor labs, and am not able to assign IPCC
extensions to end users.

Looking at the Enterprise Parameters, it seems CUCM is not aware that UCCX
is installed.



However, I can create App's, and dial the triggers just fine..

I've done, a data resync, bounced CTI, rebooted and recreating the rmcm user
to no avail... any ideas?

-Chase


--
If winners never quit and quitters never win, then who coined the phrase,
"Quit while you¹re still ahead."?


___ For more information
regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

[OSL | CCIE_Voice] UCCX issue

[chase mergenthal]

I'm working on UCCX in proctor labs, and am not able to assign IPCC extensions 
to end users.

Looking at the Enterprise Parameters, it seems CUCM is not aware that UCCX is 
installed.



However, I can create App's, and dial the triggers just fine..

I've done, a data resync, bounced CTI, rebooted and recreating the rmcm user to 
no avail... any ideas?

-Chase

--
If winners never quit and quitters never win, then who coined the phrase, "Quit 
while you’re still ahead."?



  ___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

YOU ARE THE MAN :) Thanks Graham !!! I will test too on my lab and will
update here.

On Fri, Jan 22, 2010 at 10:33 AM, Graham Hopkins
wrote:

>
> Just ran the same test:
>
> Opened icd.aef and saved it twice as icd-test.aef once back to C:\Program
> Files\wfavvid\Scripts\system\default> and once to my documents. Then
> uploaded each to UCCX. The one from my documents works and the one from the
> system folder gives the "i'm sorry we are experiencing a system
> problem.."
>
> Original thread here
>
>
> https://supportforums.cisco.com/message/2013159;jsessionid=65DB330840174ED2468DBAE21FD30962.node0
>
>
>
>  Regards
>
> Graham
>
>
>  On 22 Jan 2010, at 17:38, vccie2010 wrote:
>
> And Thanks Grahm for your input, I will try to do this too and update.
>
> On Thu, Jan 21, 2010 at 9:23 PM, Tanner Ezell wrote:
>
>> You really need to reactively debug the script and find specifically where
>> it is failing. That message is entirely generic. It could be because the
>> name used for a prompt doesn't include .wav at the end, etc etc. Find the
>> step, let us know.
>>
>>
>> On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:
>>
>>> Yes, I did validated the script after I opned the the default "ICD"
>>> script , saved as "ICDTEST" , validated it too but no luck.
>>>
>>>
>>> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch <
>>> kevin.dami...@vitalsite.com> wrote:
>>>
>>>> If you do a reactive debug, which step is the script at when you hear
>>>> the message?
>>>>
>>>> Thanks,
>>>> Kevin
>>>>
>>>> ____
>>>> From: ccie_voice-boun...@onlinestudylist.com [
>>>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
>>>> vccie2...@gmail.com]
>>>> Sent: Thursday, January 21, 2010 9:14 PM
>>>> To: Otto Sanchez
>>>> Cc: ccie_voice@onlinestudylist.com
>>>> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>>>>
>>>> Yes Otto, I did that please but still having same issue.
>>>>
>>>> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez >>> <mailto:o...@ipexpert.com>> wrote:
>>>> Did you validated the script once it was saved with the new name?, a
>>>> common cause for this error is that the queue name is invalid in the
>>>> application section configuration,
>>>>
>>>>
>>>> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 >>> vccie2...@gmail.com>> wrote:
>>>> Well I am just saving the defualt ICD script as a different name
>>>> "icdtest" and the moment I call I get the error message I posted ealrier. I
>>>> have all csq etc as taken care of as with default script it warks fine.
>>>>
>>>>
>>>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill >>> jha...@gmail.com>> wrote:
>>>> THis is a general issue you have to decode the script to see what the
>>>> issue is. plus check which script you are referecing and all the parameters
>>>> csq etc are in line
>>>>
>>>> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 >>> vccie2...@gmail.com>> wrote:
>>>> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>>>> there is default ICD script selected, but once I open the default ICD 
>>>> script
>>>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>>>> now when I call the trigger it prompts " Thank you for calling…I am sorry.
>>>> We are currently experiencing system problem. Please try again later" Does
>>>> anyone had same issue or can guide me what could be the problem. The CRS
>>>> editor was donwloaded from the UCCX server itself. Seems like somehow the
>>>> CRS editor is not saving the .aef file properly or ???
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ___
>>>> For more information regarding industry leading CCIE Lab training,
>>>> please visit www.ipexpert.com<http://www.ipexpert.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ___
>>>> For more information regarding industry leading CCIE Lab training,
>>>> please visit www.ipexpert.com<http://www.ipexpert.

Re: [OSL | CCIE_Voice] UCCX Issue

[Graham Hopkins]

Just ran the same test:

Opened icd.aef and saved it twice as icd-test.aef once back to C:\Program 
Files\wfavvid\Scripts\system\default> and once to my documents. Then uploaded 
each to UCCX. The one from my documents works and the one from the system 
folder gives the "i'm sorry we are experiencing a system problem.."

Original thread here

https://supportforums.cisco.com/message/2013159;jsessionid=65DB330840174ED2468DBAE21FD30962.node0



Regards

Graham 


On 22 Jan 2010, at 17:38, vccie2010 wrote:

> And Thanks Grahm for your input, I will try to do this too and update.
> 
> On Thu, Jan 21, 2010 at 9:23 PM, Tanner Ezell  wrote:
> You really need to reactively debug the script and find specifically where it 
> is failing. That message is entirely generic. It could be because the name 
> used for a prompt doesn't include .wav at the end, etc etc. Find the step, 
> let us know.
> 
> 
> On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:
> Yes, I did validated the script after I opned the the default "ICD" script , 
> saved as "ICDTEST" , validated it too but no luck. 
> 
> 
> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch  
> wrote:
> If you do a reactive debug, which step is the script at when you hear the 
> message?
> 
> Thanks,
> Kevin
> 
> 
> From: ccie_voice-boun...@onlinestudylist.com 
> [ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 
> [vccie2...@gmail.com]
> Sent: Thursday, January 21, 2010 9:14 PM
> To: Otto Sanchez
> Cc: ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
> 
> Yes Otto, I did that please but still having same issue.
> 
> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
> mailto:o...@ipexpert.com>> wrote:
> Did you validated the script once it was saved with the new name?, a common 
> cause for this error is that the queue name is invalid in the application 
> section configuration,
> 
> 
> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
> mailto:vccie2...@gmail.com>> wrote:
> Well I am just saving the defualt ICD script as a different name "icdtest" 
> and the moment I call I get the error message I posted ealrier. I have all 
> csq etc as taken care of as with default script it warks fine.
> 
> 
> On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
> mailto:jha...@gmail.com>> wrote:
> THis is a general issue you have to decode the script to see what the issue 
> is. plus check which script you are referecing and all the parameters csq etc 
> are in line
> 
> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
> mailto:vccie2...@gmail.com>> wrote:
> I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
> is default ICD script selected, but once I open the default ICD script in CRS 
> editor and rename that suppose as "icdnew" and upload and select i, now when 
> I call the trigger it prompts " Thank you for calling…I am sorry. We are 
> currently experiencing system problem. Please try again later" Does anyone 
> had same issue or can guide me what could be the problem. The CRS editor was 
> donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
> not saving the .aef file properly or ???
> 
> 
> 
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com<http://www.ipexpert.com/>
> 
> 
> 
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com<http://www.ipexpert.com/>
> 
> 
> 
> 
> --
> Regards,
> 
> Otto Sanchez
> CCIE #25592 (Voice)
> Support Engineer - IPexpert, Inc.
> URL: http://www.IPexpert.com<http://www.ipexpert.com/>
> 
> 
> 
> This communication (including any attachments) is intended only for the use 
> of the individual or entity to which it is addressed, and may contain 
> information that is privileged, confidential and exempt from disclosure under 
> applicable law. If you are not the intended recipient, any dissemination, 
> distribution or copying of this communication is strictly prohibited. If you 
> have received this communication in error, please notify Vital Support 
> Systems at 515 334 5700 and delete or destroy all copies and the original 
> document.
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com
> 
> 
> 
> 
> -- 
> Regards,
> Tanner Ezell
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

And Thanks Grahm for your input, I will try to do this too and update.

On Thu, Jan 21, 2010 at 9:23 PM, Tanner Ezell wrote:

> You really need to reactively debug the script and find specifically where
> it is failing. That message is entirely generic. It could be because the
> name used for a prompt doesn't include .wav at the end, etc etc. Find the
> step, let us know.
>
>
> On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:
>
>> Yes, I did validated the script after I opned the the default "ICD"
>> script , saved as "ICDTEST" , validated it too but no luck.
>>
>>
>> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch <
>> kevin.dami...@vitalsite.com> wrote:
>>
>>> If you do a reactive debug, which step is the script at when you hear the
>>> message?
>>>
>>> Thanks,
>>> Kevin
>>>
>>> 
>>> From: ccie_voice-boun...@onlinestudylist.com [
>>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
>>> vccie2...@gmail.com]
>>> Sent: Thursday, January 21, 2010 9:14 PM
>>> To: Otto Sanchez
>>> Cc: ccie_voice@onlinestudylist.com
>>> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>>>
>>> Yes Otto, I did that please but still having same issue.
>>>
>>> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez >> o...@ipexpert.com>> wrote:
>>> Did you validated the script once it was saved with the new name?, a
>>> common cause for this error is that the queue name is invalid in the
>>> application section configuration,
>>>
>>>
>>> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 >> vccie2...@gmail.com>> wrote:
>>> Well I am just saving the defualt ICD script as a different name
>>> "icdtest" and the moment I call I get the error message I posted ealrier. I
>>> have all csq etc as taken care of as with default script it warks fine.
>>>
>>>
>>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill >> jha...@gmail.com>> wrote:
>>> THis is a general issue you have to decode the script to see what the
>>> issue is. plus check which script you are referecing and all the parameters
>>> csq etc are in line
>>>
>>> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 >> vccie2...@gmail.com>> wrote:
>>> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>>> there is default ICD script selected, but once I open the default ICD script
>>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>>> now when I call the trigger it prompts " Thank you for calling…I am sorry.
>>> We are currently experiencing system problem. Please try again later" Does
>>> anyone had same issue or can guide me what could be the problem. The CRS
>>> editor was donwloaded from the UCCX server itself. Seems like somehow the
>>> CRS editor is not saving the .aef file properly or ???
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>>
>>>
>>>
>>>
>>> --
>>> Regards,
>>>
>>> Otto Sanchez
>>> CCIE #25592 (Voice)
>>> Support Engineer - IPexpert, Inc.
>>> URL: http://www.IPexpert.com <http://www.ipexpert.com/><
>>> http://www.ipexpert.com/>
>>>
>>>
>>> 
>>> This communication (including any attachments) is intended only for the
>>> use of the individual or entity to which it is addressed, and may contain
>>> information that is privileged, confidential and exempt from disclosure
>>> under applicable law. If you are not the intended recipient, any
>>> dissemination, distribution or copying of this communication is strictly
>>> prohibited. If you have received this communication in error, please notify
>>> Vital Support Systems at 515 334 5700 and delete or destroy all copies and
>>> the original document.
>>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>>
>
>
> --
> Regards,
> Tanner Ezell
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

I am just opening the default "ICD"script and saving as "ICDTEST" uploading
it back on UCCX , assiging the "ICD" App this new scriptthat is no
modifications at all to prompts or whatsoever please. I will try to do
reactive debug when I lab ti again and let you know what I get.

On Thu, Jan 21, 2010 at 9:23 PM, Tanner Ezell wrote:

> You really need to reactively debug the script and find specifically where
> it is failing. That message is entirely generic. It could be because the
> name used for a prompt doesn't include .wav at the end, etc etc. Find the
> step, let us know.
>
>
> On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:
>
>> Yes, I did validated the script after I opned the the default "ICD"
>> script , saved as "ICDTEST" , validated it too but no luck.
>>
>>
>> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch <
>> kevin.dami...@vitalsite.com> wrote:
>>
>>> If you do a reactive debug, which step is the script at when you hear the
>>> message?
>>>
>>> Thanks,
>>> Kevin
>>>
>>> 
>>> From: ccie_voice-boun...@onlinestudylist.com [
>>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
>>> vccie2...@gmail.com]
>>> Sent: Thursday, January 21, 2010 9:14 PM
>>> To: Otto Sanchez
>>> Cc: ccie_voice@onlinestudylist.com
>>> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>>>
>>> Yes Otto, I did that please but still having same issue.
>>>
>>> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez >> o...@ipexpert.com>> wrote:
>>> Did you validated the script once it was saved with the new name?, a
>>> common cause for this error is that the queue name is invalid in the
>>> application section configuration,
>>>
>>>
>>> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 >> vccie2...@gmail.com>> wrote:
>>> Well I am just saving the defualt ICD script as a different name
>>> "icdtest" and the moment I call I get the error message I posted ealrier. I
>>> have all csq etc as taken care of as with default script it warks fine.
>>>
>>>
>>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill >> jha...@gmail.com>> wrote:
>>> THis is a general issue you have to decode the script to see what the
>>> issue is. plus check which script you are referecing and all the parameters
>>> csq etc are in line
>>>
>>> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 >> vccie2...@gmail.com>> wrote:
>>> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>>> there is default ICD script selected, but once I open the default ICD script
>>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>>> now when I call the trigger it prompts " Thank you for calling…I am sorry.
>>> We are currently experiencing system problem. Please try again later" Does
>>> anyone had same issue or can guide me what could be the problem. The CRS
>>> editor was donwloaded from the UCCX server itself. Seems like somehow the
>>> CRS editor is not saving the .aef file properly or ???
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>>
>>>
>>>
>>>
>>> --
>>> Regards,
>>>
>>> Otto Sanchez
>>> CCIE #25592 (Voice)
>>> Support Engineer - IPexpert, Inc.
>>> URL: http://www.IPexpert.com <http://www.ipexpert.com/><
>>> http://www.ipexpert.com/>
>>>
>>>
>>> 
>>> This communication (including any attachments) is intended only for the
>>> use of the individual or entity to which it is addressed, and may contain
>>> information that is privileged, confidential and exempt from disclosure
>>> under applicable law. If you are not the intended recipient, any
>>> dissemination, distribution or copying of this communication is strictly
>>> prohibited. If you have received this communication in error, please notify
>>> Vital Support Systems at 515 334 5700 and delete or destroy all copies and
>>> the original document.
>>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>>
>
>
> --
> Regards,
> Tanner Ezell
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Graham Hopkins]

I encountered this problem and the debug showed I wasn't even hitting the 
script. However found a comment on the cisco learning network that in UCCX 7.0  
scripts will not work if saved in the system default folder, even if you have 
edited one of the existing scripts - so I saved the script elsewhere and all 
was fine. 


Regards

Graham Hopkins



On 22 Jan 2010, at 06:44, Kevin Damisch wrote:

> Validating the script only does a syntax check, such as making sure you don't 
> have any dangling goto steps for example.  You can pass validation on a 
> script, but have problems when it runs, such as corrupted wav files for 
> example.  Run a reactive debug, call the trigger, and see which step the 
> script stops at when you get your error message.
> 
> Thanks,
> Kevin
> 
> 
> From: vccie2010 [vccie2...@gmail.com]
> Sent: Thursday, January 21, 2010 10:21 PM
> To: Kevin Damisch
> Cc: Otto Sanchez; ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
> 
> Yes, I did validated the script after I opned the the default "ICD" script , 
> saved as "ICDTEST" , validated it too but no luck.
> 
> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch 
> mailto:kevin.dami...@vitalsite.com>> wrote:
> If you do a reactive debug, which step is the script at when you hear the 
> message?
> 
> Thanks,
> Kevin
> 
> 
> From: 
> ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>
>  
> [ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>]
>  On Behalf Of vccie2010 [vccie2...@gmail.com<mailto:vccie2...@gmail.com>]
> Sent: Thursday, January 21, 2010 9:14 PM
> To: Otto Sanchez
> Cc: ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
> 
> Yes Otto, I did that please but still having same issue.
> 
> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
> mailto:o...@ipexpert.com><mailto:o...@ipexpert.com<mailto:o...@ipexpert.com>>>
>  wrote:
> Did you validated the script once it was saved with the new name?, a common 
> cause for this error is that the queue name is invalid in the application 
> section configuration,
> 
> 
> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
> mailto:vccie2...@gmail.com><mailto:vccie2...@gmail.com<mailto:vccie2...@gmail.com>>>
>  wrote:
> Well I am just saving the defualt ICD script as a different name "icdtest" 
> and the moment I call I get the error message I posted ealrier. I have all 
> csq etc as taken care of as with default script it warks fine.
> 
> 
> On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
> mailto:jha...@gmail.com><mailto:jha...@gmail.com<mailto:jha...@gmail.com>>>
>  wrote:
> THis is a general issue you have to decode the script to see what the issue 
> is. plus check which script you are referecing and all the parameters csq etc 
> are in line
> 
> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
> mailto:vccie2...@gmail.com><mailto:vccie2...@gmail.com<mailto:vccie2...@gmail.com>>>
>  wrote:
> I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
> is default ICD script selected, but once I open the default ICD script in CRS 
> editor and rename that suppose as "icdnew" and upload and select i, now when 
> I call the trigger it prompts " Thank you for calling…I am sorry. We are 
> currently experiencing system problem. Please try again later" Does anyone 
> had same issue or can guide me what could be the problem. The CRS editor was 
> donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
> not saving the .aef file properly or ???
> 
> 
> 
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>
> 
> 
> 
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>
> 
> 
> 
> 
> --
> Regards,
> 
> Otto Sanchez
> CCIE #25592 (Voice)
> Support Engineer - IPexpert, Inc.
> URL: 
> http://www.IPexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>
> 
> 
> 
> This communication (including any attachments) is intended only for the use 
> of the individual or entity to which it is addressed, and may c

Re: [OSL | CCIE_Voice] UCCX Issue

[Kevin Damisch]

Validating the script only does a syntax check, such as making sure you don't 
have any dangling goto steps for example.  You can pass validation on a script, 
but have problems when it runs, such as corrupted wav files for example.  Run a 
reactive debug, call the trigger, and see which step the script stops at when 
you get your error message.

Thanks,
Kevin


From: vccie2010 [vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 10:21 PM
To: Kevin Damisch
Cc: Otto Sanchez; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue

Yes, I did validated the script after I opned the the default "ICD" script , 
saved as "ICDTEST" , validated it too but no luck.

On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch 
mailto:kevin.dami...@vitalsite.com>> wrote:
If you do a reactive debug, which step is the script at when you hear the 
message?

Thanks,
Kevin


From: 
ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>
 
[ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>]
 On Behalf Of vccie2010 [vccie2...@gmail.com<mailto:vccie2...@gmail.com>]
Sent: Thursday, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
Subject: Re: [OSL | CCIE_Voice] UCCX Issue

Yes Otto, I did that please but still having same issue.

On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
mailto:o...@ipexpert.com><mailto:o...@ipexpert.com<mailto:o...@ipexpert.com>>>
 wrote:
Did you validated the script once it was saved with the new name?, a common 
cause for this error is that the queue name is invalid in the application 
section configuration,


On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
mailto:vccie2...@gmail.com><mailto:vccie2...@gmail.com<mailto:vccie2...@gmail.com>>>
 wrote:
Well I am just saving the defualt ICD script as a different name "icdtest" and 
the moment I call I get the error message I posted ealrier. I have all csq etc 
as taken care of as with default script it warks fine.


On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
mailto:jha...@gmail.com><mailto:jha...@gmail.com<mailto:jha...@gmail.com>>>
 wrote:
THis is a general issue you have to decode the script to see what the issue is. 
plus check which script you are referecing and all the parameters csq etc are 
in line

On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
mailto:vccie2...@gmail.com><mailto:vccie2...@gmail.com<mailto:vccie2...@gmail.com>>>
 wrote:
I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
is default ICD script selected, but once I open the default ICD script in CRS 
editor and rename that suppose as "icdnew" and upload and select i, now when I 
call the trigger it prompts " Thank you for calling…I am sorry. We are 
currently experiencing system problem. Please try again later" Does anyone had 
same issue or can guide me what could be the problem. The CRS editor was 
donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
not saving the .aef file properly or ???





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>




--
Regards,

Otto Sanchez
CCIE #25592 (Voice)
Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com<http://www.ipexpert.com/><http://www.ipexpert.com/>



This communication (including any attachments) is intended only for the use of 
the individual or entity to which it is addressed, and may contain information 
that is privileged, confidential and exempt from disclosure under applicable 
law. If you are not the intended recipient, any dissemination, distribution or 
copying of this communication is strictly prohibited. If you have received this 
communication in error, please notify Vital Support Systems at 515 334 5700 and 
delete or destroy all copies and the original document.



This communication (including any attachments) is intended only for the use of 
the individual or entity to which it is addressed, and may contain information 
that is privileged, confidential and exempt from disclosure under applicable 
law. If you are not the intended recipient, any dissemination, distribution or 
copying of this communication is strictly prohibited. If you have received this 
communication in error, please notify Vital Support Systems at 515 334 5700 and 
delete or destroy all copies and the original document.
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Tanner Ezell]

You really need to reactively debug the script and find specifically where
it is failing. That message is entirely generic. It could be because the
name used for a prompt doesn't include .wav at the end, etc etc. Find the
step, let us know.

On Thu, Jan 21, 2010 at 11:21 PM, vccie2010  wrote:

> Yes, I did validated the script after I opned the the default "ICD"
> script , saved as "ICDTEST" , validated it too but no luck.
>
>
> On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch <
> kevin.dami...@vitalsite.com> wrote:
>
>> If you do a reactive debug, which step is the script at when you hear the
>> message?
>>
>> Thanks,
>> Kevin
>>
>> 
>> From: ccie_voice-boun...@onlinestudylist.com [
>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
>> vccie2...@gmail.com]
>> Sent: Thursday, January 21, 2010 9:14 PM
>> To: Otto Sanchez
>> Cc: ccie_voice@onlinestudylist.com
>> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>>
>> Yes Otto, I did that please but still having same issue.
>>
>> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez > o...@ipexpert.com>> wrote:
>> Did you validated the script once it was saved with the new name?, a
>> common cause for this error is that the queue name is invalid in the
>> application section configuration,
>>
>>
>> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 > vccie2...@gmail.com>> wrote:
>> Well I am just saving the defualt ICD script as a different name "icdtest"
>> and the moment I call I get the error message I posted ealrier. I have all
>> csq etc as taken care of as with default script it warks fine.
>>
>>
>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill > jha...@gmail.com>> wrote:
>> THis is a general issue you have to decode the script to see what the
>> issue is. plus check which script you are referecing and all the parameters
>> csq etc are in line
>>
>> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 > vccie2...@gmail.com>> wrote:
>> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>> there is default ICD script selected, but once I open the default ICD script
>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>> now when I call the trigger it prompts " Thank you for calling…I am sorry.
>> We are currently experiencing system problem. Please try again later" Does
>> anyone had same issue or can guide me what could be the problem. The CRS
>> editor was donwloaded from the UCCX server itself. Seems like somehow the
>> CRS editor is not saving the .aef file properly or ???
>>
>>
>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>
>>
>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com<http://www.ipexpert.com/>
>>
>>
>>
>>
>> --
>> Regards,
>>
>> Otto Sanchez
>> CCIE #25592 (Voice)
>> Support Engineer - IPexpert, Inc.
>> URL: http://www.IPexpert.com <http://www.ipexpert.com/><
>> http://www.ipexpert.com/>
>>
>>
>> 
>> This communication (including any attachments) is intended only for the
>> use of the individual or entity to which it is addressed, and may contain
>> information that is privileged, confidential and exempt from disclosure
>> under applicable law. If you are not the intended recipient, any
>> dissemination, distribution or copying of this communication is strictly
>> prohibited. If you have received this communication in error, please notify
>> Vital Support Systems at 515 334 5700 and delete or destroy all copies and
>> the original document.
>>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>


-- 
Regards,
Tanner Ezell
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

Yes, I did validated the script after I opned the the default "ICD"
script , saved as "ICDTEST" , validated it too but no luck.

On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch
wrote:

> If you do a reactive debug, which step is the script at when you hear the
> message?
>
> Thanks,
> Kevin
>
> 
> From: ccie_voice-boun...@onlinestudylist.com [
> ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
> vccie2...@gmail.com]
> Sent: Thursday, January 21, 2010 9:14 PM
> To: Otto Sanchez
> Cc: ccie_voice@onlinestudylist.com
> Subject: Re: [OSL | CCIE_Voice] UCCX Issue
>
> Yes Otto, I did that please but still having same issue.
>
> On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez  o...@ipexpert.com>> wrote:
> Did you validated the script once it was saved with the new name?, a common
> cause for this error is that the queue name is invalid in the application
> section configuration,
>
>
> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010  vccie2...@gmail.com>> wrote:
> Well I am just saving the defualt ICD script as a different name "icdtest"
> and the moment I call I get the error message I posted ealrier. I have all
> csq etc as taken care of as with default script it warks fine.
>
>
> On Wed, Jan 20, 2010 at 6:50 PM, kill mill  jha...@gmail.com>> wrote:
> THis is a general issue you have to decode the script to see what the issue
> is. plus check which script you are referecing and all the parameters csq
> etc are in line
>
> On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  vccie2...@gmail.com>> wrote:
> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
> there is default ICD script selected, but once I open the default ICD script
> in CRS editor and rename that suppose as "icdnew" and upload and select i,
> now when I call the trigger it prompts " Thank you for calling…I am sorry.
> We are currently experiencing system problem. Please try again later" Does
> anyone had same issue or can guide me what could be the problem. The CRS
> editor was donwloaded from the UCCX server itself. Seems like somehow the
> CRS editor is not saving the .aef file properly or ???
>
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com<http://www.ipexpert.com/>
>
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com<http://www.ipexpert.com/>
>
>
>
>
> --
> Regards,
>
> Otto Sanchez
> CCIE #25592 (Voice)
> Support Engineer - IPexpert, Inc.
> URL: http://www.IPexpert.com <http://www.ipexpert.com/><
> http://www.ipexpert.com/>
>
>
> 
> This communication (including any attachments) is intended only for the use
> of the individual or entity to which it is addressed, and may contain
> information that is privileged, confidential and exempt from disclosure
> under applicable law. If you are not the intended recipient, any
> dissemination, distribution or copying of this communication is strictly
> prohibited. If you have received this communication in error, please notify
> Vital Support Systems at 515 334 5700 and delete or destroy all copies and
> the original document.
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Berry, Matthew J.]

Are you changing the script name under the application in UCCX?

Have you added the script under the RM subsystem? I think that's where it is 
although I may be thinking of IP-IVR.
- Sent from my Blackberry


From: ccie_voice-boun...@onlinestudylist.com 

To: Otto Sanchez 
Cc: ccie_voice@onlinestudylist.com 
Sent: Thu Jan 21 21:14:49 2010
Subject: Re: [OSL | CCIE_Voice] UCCX Issue

Yes Otto, I did that please but still having same issue.

On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
mailto:o...@ipexpert.com>> wrote:
Did you validated the script once it was saved with the new name?, a common 
cause for this error is that the queue name is invalid in the application 
section configuration,


On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
mailto:vccie2...@gmail.com>> wrote:
Well I am just saving the defualt ICD script as a different name "icdtest" and 
the moment I call I get the error message I posted ealrier. I have all csq etc 
as taken care of as with default script it warks fine.


On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
mailto:jha...@gmail.com>> wrote:
THis is a general issue you have to decode the script to see what the issue is. 
plus check which script you are referecing and all the parameters csq etc are 
in line

On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
mailto:vccie2...@gmail.com>> wrote:
I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
is default ICD script selected, but once I open the default ICD script in CRS 
editor and rename that suppose as "icdnew" and upload and select i, now when I 
call the trigger it prompts " Thank you for calling…I am sorry. We are 
currently experiencing system problem. Please try again later" Does anyone had 
same issue or can guide me what could be the problem. The CRS editor was 
donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
not saving the .aef file properly or ???





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/>





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/>




--
Regards,

Otto Sanchez
CCIE #25592 (Voice)
Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com<http://www.ipexpert.com/>

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Kevin Damisch]

If you do a reactive debug, which step is the script at when you hear the 
message?

Thanks,
Kevin


From: ccie_voice-boun...@onlinestudylist.com 
[ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 
[vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue

Yes Otto, I did that please but still having same issue.

On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez 
mailto:o...@ipexpert.com>> wrote:
Did you validated the script once it was saved with the new name?, a common 
cause for this error is that the queue name is invalid in the application 
section configuration,


On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 
mailto:vccie2...@gmail.com>> wrote:
Well I am just saving the defualt ICD script as a different name "icdtest" and 
the moment I call I get the error message I posted ealrier. I have all csq etc 
as taken care of as with default script it warks fine.


On Wed, Jan 20, 2010 at 6:50 PM, kill mill 
mailto:jha...@gmail.com>> wrote:
THis is a general issue you have to decode the script to see what the issue is. 
plus check which script you are referecing and all the parameters csq etc are 
in line

On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 
mailto:vccie2...@gmail.com>> wrote:
I have UCCX on vmware. I am able to make calls succesfully to UCCX when there 
is default ICD script selected, but once I open the default ICD script in CRS 
editor and rename that suppose as "icdnew" and upload and select i, now when I 
call the trigger it prompts " Thank you for calling…I am sorry. We are 
currently experiencing system problem. Please try again later" Does anyone had 
same issue or can guide me what could be the problem. The CRS editor was 
donwloaded from the UCCX server itself. Seems like somehow the CRS editor is 
not saving the .aef file properly or ???





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/>





___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com<http://www.ipexpert.com/>




--
Regards,

Otto Sanchez
CCIE #25592 (Voice)
Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com<http://www.ipexpert.com/>



This communication (including any attachments) is intended only for the use of 
the individual or entity to which it is addressed, and may contain information 
that is privileged, confidential and exempt from disclosure under applicable 
law. If you are not the intended recipient, any dissemination, distribution or 
copying of this communication is strictly prohibited. If you have received this 
communication in error, please notify Vital Support Systems at 515 334 5700 and 
delete or destroy all copies and the original document.
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

Yes Otto, I did that please but still having same issue.

On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez  wrote:

> Did you validated the script once it was saved with the new name?, a common
> cause for this error is that the queue name is invalid in the application
> section configuration,
>
>
> On Thu, Jan 21, 2010 at 1:37 AM, vccie2010  wrote:
>
>> Well I am just saving the defualt ICD script as a different name "icdtest"
>> and the moment I call I get the error message I posted ealrier. I have all
>> csq etc as taken care of as with default script it warks fine.
>>
>>
>> On Wed, Jan 20, 2010 at 6:50 PM, kill mill  wrote:
>>
>>> THis is a general issue you have to decode the script to see what the
>>> issue is. plus check which script you are referecing and all the parameters
>>> csq etc are in line
>>>
>>>  On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  wrote:
>>>
  I have UCCX on vmware. I am able to make calls succesfully to UCCX
 when there is default ICD script selected, but once I open the default ICD
 script in CRS editor and rename that suppose as "icdnew" and upload and
 select i, now when I call the trigger it prompts " Thank you for
 calling…I am sorry. We are currently experiencing system problem. Please 
 try
 again later" Does anyone had same issue or can guide me what could be
 the problem. The CRS editor was donwloaded from the UCCX server itself.
 Seems like somehow the CRS editor is not saving the .aef file properly or
 ???





 ___
 For more information regarding industry leading CCIE Lab training,
 please visit www.ipexpert.com


>>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>>
>
>
> --
> Regards,
>
> Otto Sanchez
> CCIE #25592 (Voice)
> Support Engineer - IPexpert, Inc.
> URL: http://www.IPexpert.com 
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[Otto Sanchez]

Did you validated the script once it was saved with the new name?, a common
cause for this error is that the queue name is invalid in the application
section configuration,

On Thu, Jan 21, 2010 at 1:37 AM, vccie2010  wrote:

> Well I am just saving the defualt ICD script as a different name "icdtest"
> and the moment I call I get the error message I posted ealrier. I have all
> csq etc as taken care of as with default script it warks fine.
>
>
> On Wed, Jan 20, 2010 at 6:50 PM, kill mill  wrote:
>
>> THis is a general issue you have to decode the script to see what the
>> issue is. plus check which script you are referecing and all the parameters
>> csq etc are in line
>>
>>  On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  wrote:
>>
>>>  I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>>> there is default ICD script selected, but once I open the default ICD script
>>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>>> now when I call the trigger it prompts " Thank you for calling…I am
>>> sorry. We are currently experiencing system problem. Please try again later"
>>> Does anyone had same issue or can guide me what could be the problem. The
>>> CRS editor was donwloaded from the UCCX server itself. Seems like somehow
>>> the CRS editor is not saving the .aef file properly or ???
>>>
>>>
>>>
>>>
>>>
>>> ___
>>> For more information regarding industry leading CCIE Lab training, please
>>> visit www.ipexpert.com
>>>
>>>
>>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>


-- 
Regards,

Otto Sanchez
CCIE #25592 (Voice)
Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[vccie2010]

Well I am just saving the defualt ICD script as a different name "icdtest"
and the moment I call I get the error message I posted ealrier. I have all
csq etc as taken care of as with default script it warks fine.

On Wed, Jan 20, 2010 at 6:50 PM, kill mill  wrote:

> THis is a general issue you have to decode the script to see what the issue
> is. plus check which script you are referecing and all the parameters csq
> etc are in line
>
>  On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  wrote:
>
>>  I have UCCX on vmware. I am able to make calls succesfully to UCCX when
>> there is default ICD script selected, but once I open the default ICD script
>> in CRS editor and rename that suppose as "icdnew" and upload and select i,
>> now when I call the trigger it prompts " Thank you for calling…I am
>> sorry. We are currently experiencing system problem. Please try again later"
>> Does anyone had same issue or can guide me what could be the problem. The
>> CRS editor was donwloaded from the UCCX server itself. Seems like somehow
>> the CRS editor is not saving the .aef file properly or ???
>>
>>
>>
>>
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>>
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] UCCX Issue

[kill mill]

THis is a general issue you have to decode the script to see what the issue
is. plus check which script you are referecing and all the parameters csq
etc are in line

On Wed, Jan 20, 2010 at 8:45 PM, vccie2010  wrote:

> I have UCCX on vmware. I am able to make calls succesfully to UCCX when
> there is default ICD script selected, but once I open the default ICD script
> in CRS editor and rename that suppose as "icdnew" and upload and select i,
> now when I call the trigger it prompts " Thank you for calling…I am sorry.
> We are currently experiencing system problem. Please try again later" Does
> anyone had same issue or can guide me what could be the problem. The CRS
> editor was donwloaded from the UCCX server itself. Seems like somehow the
> CRS editor is not saving the .aef file properly or ???
>
>
>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

[OSL | CCIE_Voice] UCCX Issue

[vccie2010]

I have UCCX on vmware. I am able to make calls succesfully to UCCX when
there is default ICD script selected, but once I open the default ICD script
in CRS editor and rename that suppose as "icdnew" and upload and select i,
now when I call the trigger it prompts " Thank you for calling…I am sorry.
We are currently experiencing system problem. Please try again later" Does
anyone had same issue or can guide me what could be the problem. The CRS
editor was donwloaded from the UCCX server itself. Seems like somehow the
CRS editor is not saving the .aef file properly or ???
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] uccx issue

[Mark Nigh]

Have you assigned the trigger to an application? You stated there is a trigger 
that is working. Assign the new trigger to that application to test.

Mark Nigh
Systems Engineer
mn...@netelligent.com
 (p) 314.392.6926
[cid:image001.gif@01CA9927.0F07E3B0]<http://www.netelligent.com/>

From: Cristobal Priego [mailto:cristobalpri...@gmail.com]
Sent: Tuesday, January 19, 2010 3:20 PM
To: Mark Nigh
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx issue

Mark

I tried all of that an none of that worked.
all the cti ports are registered, indeed i went unified cm telephony and 
created a copy of the trigger that actually works and still nothing. the did 
that works and the one that doesn't come in on the same pri. its pretty much 
the same path

any other thoughts ?
2010/1/19 Mark Nigh mailto:mn...@netelligent.com>>
One more thing, make sure your CTI ports are registered too.

Mark Nigh
Systems Engineer
mn...@netelligent.com<mailto:mn...@netelligent.com>
 (p) 314.392.6926
[cid:image001.gif@01CA9927.0F07E3B0]<http://www.netelligent.com/>

From: 
ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>
 
[mailto:ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>]
 On Behalf Of Mark Nigh
Sent: Tuesday, January 19, 2010 2:20 PM
To: Cristobal Priego; 
ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
Subject: Re: [OSL | CCIE_Voice] uccx issue

Double-check to ensure the CTI Route Point is registered, if not, delete from 
UCCX and re-add. Also, UCCX requires g711 so if you are calling from a region 
that will require g729, you will need a transcoder.

Mark Nigh
Systems Engineer
mn...@netelligent.com<mailto:mn...@netelligent.com>
 (p) 314.392.6926
[cid:image001.gif@01CA9927.0F07E3B0]<http://www.netelligent.com/>

From: 
ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>
 
[mailto:ccie_voice-boun...@onlinestudylist.com<mailto:ccie_voice-boun...@onlinestudylist.com>]
 On Behalf Of Cristobal Priego
Sent: Tuesday, January 19, 2010 2:09 PM
To: ccie_voice@onlinestudylist.com<mailto:ccie_voice@onlinestudylist.com>
Subject: [OSL | CCIE_Voice] uccx issue

hello all

i have a small issue. when i'm trying to add a trigger to a current 
application, and call it. the call never gets to UCCX

i checked the partitions and css and i just can't getting to work, where else 
do i need to look for any possible errors?

thanks


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
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transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.



This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.
<>___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] uccx issue

[Cristobal Priego]

Mark

I tried all of that an none of that worked.
all the cti ports are registered, indeed i went unified cm telephony and
created a copy of the trigger that actually works and still nothing. the did
that works and the one that doesn't come in on the same pri. its pretty much
the same path

any other thoughts ?

2010/1/19 Mark Nigh 

>  One more thing, make sure your CTI ports are registered too.
>
>
>
> Mark Nigh
> *Systems Engineer*
>
> *mn...@netelligent.com*
>
>  (p) 314.392.6926
> [image: img_moreThan] <http://www.netelligent.com/>
>
>
>
> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Mark Nigh
> *Sent:* Tuesday, January 19, 2010 2:20 PM
> *To:* Cristobal Priego; ccie_voice@onlinestudylist.com
> *Subject:* Re: [OSL | CCIE_Voice] uccx issue
>
>
>
> Double-check to ensure the CTI Route Point is registered, if not, delete
> from UCCX and re-add. Also, UCCX requires g711 so if you are calling from a
> region that will require g729, you will need a transcoder.
>
>
>
> Mark Nigh
> *Systems Engineer*
>
> *mn...@netelligent.com*
>
>  (p) 314.392.6926
> [image: img_moreThan] <http://www.netelligent.com/>
>
>
>
> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Cristobal Priego
> *Sent:* Tuesday, January 19, 2010 2:09 PM
> *To:* ccie_voice@onlinestudylist.com
> *Subject:* [OSL | CCIE_Voice] uccx issue
>
>
>
> hello all
>
> i have a small issue. when i'm trying to add a trigger to a current
> application, and call it. the call never gets to UCCX
>
> i checked the partitions and css and i just can't getting to work, where
> else do i need to look for any possible errors?
>
> thanks
>
>
>  --
>
> This transmission and any attached files are privileged, confidential or
> otherwise the exclusive property of the intended recipient or Netelligent
> Corporation. If you are not the intended recipient, any disclosure, copying,
> distribution or use of any of the information contained in or attached to
> this transmission is strictly prohibited. If you have received this
> transmission in error, please contact us immediately by responding to this
> message or by telephone (314-392-6900) and promptly destroy the original
> transmission and its attachments.
>
> --
> This transmission and any attached files are privileged, confidential or
> otherwise the exclusive property of the intended recipient or Netelligent
> Corporation. If you are not the intended recipient, any disclosure, copying,
> distribution or use of any of the information contained in or attached to
> this transmission is strictly prohibited. If you have received this
> transmission in error, please contact us immediately by responding to this
> message or by telephone (314-392-6900) and promptly destroy the original
> transmission and its attachments.
>
<>___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] uccx issue

[Mark Nigh]

One more thing, make sure your CTI ports are registered too.

Mark Nigh
Systems Engineer
mn...@netelligent.com
 (p) 314.392.6926
[cid:image001.gif@01CA9913.A0283B60]<http://www.netelligent.com/>

From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Mark Nigh
Sent: Tuesday, January 19, 2010 2:20 PM
To: Cristobal Priego; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx issue

Double-check to ensure the CTI Route Point is registered, if not, delete from 
UCCX and re-add. Also, UCCX requires g711 so if you are calling from a region 
that will require g729, you will need a transcoder.

Mark Nigh
Systems Engineer
mn...@netelligent.com
 (p) 314.392.6926
[cid:image001.gif@01CA9913.A0283B60]<http://www.netelligent.com/>

From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Cristobal Priego
Sent: Tuesday, January 19, 2010 2:09 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] uccx issue

hello all

i have a small issue. when i'm trying to add a trigger to a current 
application, and call it. the call never gets to UCCX

i checked the partitions and css and i just can't getting to work, where else 
do i need to look for any possible errors?

thanks


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.
<>___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] uccx issue

[Mark Nigh]

Double-check to ensure the CTI Route Point is registered, if not, delete from 
UCCX and re-add. Also, UCCX requires g711 so if you are calling from a region 
that will require g729, you will need a transcoder.

Mark Nigh
Systems Engineer
mn...@netelligent.com
 (p) 314.392.6926
[cid:image001.gif@01CA9912.74C180E0]<http://www.netelligent.com/>

From: ccie_voice-boun...@onlinestudylist.com 
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Cristobal Priego
Sent: Tuesday, January 19, 2010 2:09 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] uccx issue

hello all

i have a small issue. when i'm trying to add a trigger to a current 
application, and call it. the call never gets to UCCX

i checked the partitions and css and i just can't getting to work, where else 
do i need to look for any possible errors?

thanks


This transmission and any attached files are privileged, confidential or 
otherwise the exclusive property of the intended recipient or Netelligent 
Corporation. If you are not the intended recipient, any disclosure, copying, 
distribution or use of any of the information contained in or attached to this 
transmission is strictly prohibited. If you have received this transmission in 
error, please contact us immediately by responding to this message or by 
telephone (314-392-6900) and promptly destroy the original transmission and its 
attachments.
<>___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

[OSL | CCIE_Voice] uccx issue

[Cristobal Priego]

hello all

i have a small issue. when i'm trying to add a trigger to a current
application, and call it. the call never gets to UCCX

i checked the partitions and css and i just can't getting to work, where
else do i need to look for any possible errors?

thanks
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com