ry best of luck!
-Original Message-
From: Mike K [mailto:afpwebwo...@gmail.com]
Sent: 03 December 2013 23:50
To: cf-talk
Subject: Re: Adobe take over a MONTH to advise me my credit card details are
stolen
Thanks everyone for your suggestions. @Jochem, I had no idea about that
escalation ad
rring/subscription payment is the customers email address.
-Original Message-
From: John M Bliss [mailto:bliss.j...@gmail.com]
Sent: 26 November 2013 14:36
To: cf-talk
Subject: Re: Adobe take over a MONTH to advise me my credit card details are
stolen
It was not.
Also, vendors do not need to
> Australians cant call US 1800 numbers they dont work. and anyway I
> can't call internationally on my mobile phone. I dont have a big enough
> mortgage.
In case you're in this kind of situation again (needing to call a
remote number) you might be able to do it through a service like
Google
Thanks everyone for your suggestions. @Jochem, I had no idea about that
escalation address. Thanks for that.@Dave Watts, as always a
thoughtful and considered response. I have actually done all those things,
with some success, as you'll see if you read on. @Russ, I took your
approach wi
> Apart from going to the NSW Department of Fair Trading and complaining, or
> taking Adobe to the small claims court, or exploring the possibility of
> pirate copies, what the hell else can I do?I NEED those applications.
Here are things that I would try. Note that they're just suggesti
On Fri, Nov 29, 2013 at 2:23 AM, Mike K wrote:
> Now I have only 5 days left before my creative cloud subscription expires
> and I assume I'll be unable to open my CC applications at all.
>
âPrecisely why I won't buy cloud apps. I feel your pain.â
--
mac jordan
www.kestrel.org | www.re
As you have managed to get through to someone at least even if not the
right person, I would call them again but refuse to get off the phone until
they have renewed your subscription at least. Don't accept that someone
will call you back.
Russ Michaels
www.michaels.me.uk
cfmldeveloper.com
cflive.
Apparently, Adobe are unable to process ANY credit card details,
And it would seem they are unable to have anyone in Australia take a phone
call. I have been trying for nearly a MONTH to get to talk to someone
about this and never get to anyone. I leave messages and no one ever calls
me back.
On Tue, Nov 26, 2013 at 8:28 AM, Bruce Sorge wrote:
> Same here John. Emails stating that my password might have been
> compromised as well.
I got a few emails to various addresses. Some arrived right after the
breach and others much later (a month maybe). IIRC, none were about credit
card data
It was not.
Also, vendors do not need to store entire CC numbers for recurring
subscription payments. IIRC, they can store last four, expiration date,
number from back of card(?), and an auth token provided to them by payment
processing gateway on first charge.
On Tue, Nov 26, 2013 at 9:25 AM,
Because your CC subscription is a revolving subscription?
Steve 'Cutter' Blades
Adobe Community Professional
Adobe Certified Expert
Advanced Macromedia ColdFusion MX 7 Developer
http://cutterscrossing.com
Co-Author "Learning Ext JS 3.2" Packt Publishing 2010
https://www.packtpub.co
Same here John. Emails stating that my password might have been compromised as
well.
Bruce
On Nov 26, 2013, at 7:44 AM, John M Bliss wrote:
>
> I received emails stating that my password may have been stolen. Nothing
> about card number.
>
> Why would Adobe have been storing my entire card
I received emails stating that my password may have been stolen. Nothing
about card number.
Why would Adobe have been storing my entire card number anyway? I'm pretty
sure that's just bad infosec.
On Tue, Nov 26, 2013 at 7:40 AM, Steve 'Cutter' Blades <
cold.fus...@cutterscrossing.com> wrote:
Really? I received my letter a month ago, and three separate emails the
week that the breach was announced, each informing me that I must reset
my password, and explaining why. In fact, they immediately reset the
password of every account affected. Did you not have to change your
password? Did
I received a letter stating my information might have been compromised and
offered me one year of credit monitoring for free.
Sent from my iPhone 4S.
> On Nov 26, 2013, at 7:20 AM, John M Bliss wrote:
>
>
> My bank (Bank Of America) preemptively sent me a new card with a letter
> stating t
My bank (Bank Of America) preemptively sent me a new card with a letter
stating that my "old card's numbers may have been stolen from a vendor I've
used in the past."
No letter from Adobe yet.
On Tue, Nov 26, 2013 at 7:07 AM, Mike K wrote:
>
> We all heard about the Adobe security disaster he
We all heard about the Adobe security disaster here, but finally now,
OVER A MONTH later, Adobe have finally got around to informing me that
my credit card info and other details were stolen, possibly creating an
identity theft issue for me.
And they thought so much about it, and were SO conc
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