Might be worth looking at some alternatives like eGain or UpstreamWorks as
well. The SocialMiner/CCP chat is pretty limited.
On Thu, Apr 14, 2022, 8:15 AM Adam Pawlowski wrote:
> It is included with premium, but it is best if you are content with what
> it offers in your environment, as it’s
We are seeing a strange issue with the Webex Softclient connected to on
prem UCM (12.5)... when a call comes in for your pickup group, it says
'Calls Available for Pickup' with no calling notification of who was called
or who is calling.
We have the alert set up for the pickup group... how do we
It is included with premium, but it is best if you are content with what it
offers in your environment, as it’s relatively rudimentary.
https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-enablement-lab-v2
seems to cover CCX with SM.
Hi,
We have an On-Premise UCCX v12.5 deployment and I've been asked to look at
adding web chat to the system.
I believe this was Social Miner now called Cisco Collaboration Platform
does anyone have this in place or any helpful tips on the good or bad
solutions as I'm struggling to find any good
