Hi,
If you want better reception / operator functionality, then take a look at the
Imagicle suite as well.
You can have Advanced Queuing, IVR and reporting – even call recording if you
need it.
For plain reporting, I’d recommend Variphy too.
If the information is there, they can typically find
I think Variphy does a much better job of stitching these calls with
multiple legs together.
They'll help you setup a demo system if you want to compare.
On Tue, Sep 20, 2022, 10:28 AM Scott Voll wrote:
> So we are on CM 12.5 also using contact center express.
>
> we use isi for our CDR's.
>
Not to hijack the thread, but which version did Cisco enable CDRs by default in
CUCM? I’ve always had to go to cucm service parameters and enable CDRs on
every node…
Sent from my iPhone with bery tiny touchscreeb input keys, please excude my
typtos.
> On Sep 20, 2022, at 9:44 AM, Wes Sisk
Generally speaking there should be adequate info in CDR to track the multiple
call legs. There are examples of tracking call flows here:
So we are on CM 12.5 also using contact center express.
we use isi for our CDR's.
is there a way to track call flow from call coming into our contact center
and being transferred to hunt groups, or other people, vm - then zero outs,
and to other places?
seems to be a large hole in our data.
