Re: [cisco-voip] Reason codes

In CAD its wrap up timer. Agent must be in work state. In Finesse it's during the call that you can choose a wrap up code. A little nicer in my opinion. On Wed, Jun 14, 2017 at 12:59 PM wrote: > > > > > Is there a timer for the reason codes to be presented to agents

[cisco-voip] Reason codes

Is there a timer for the reason codes to be presented to agents or does it follow the wrap up code timer ? Thanks Norm Nicholson Telecom Analyst City of Kitchener (519) 741-2200 x 7000 ___ cisco-voip mailing list cisco-voip@puck.nether.net