I was also having problems with the 8831 on a 10.5.
I found that if I had the tech do a factory reset from the menu, the phone
would come up. Another problem was with the database. I would have to delete
the phone from the system and let the phone auto register.
Sent from my iPhone
> On Jun
Services Division
2048 N Fine Ave
Fresno, CA 93727
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
Thomas Theisen
Sent: Monday, June 27, 2016 7:31 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Trouble Getting 8831 to register
I have been working with TAC trying
Do you have a number assigned to a line on the phone?
Nathan
On Monday, June 27, 2016, Thomas Theisen wrote:
>
> I have been working with TAC trying to get our first 8831 phone to
> register with our 10.0.1.11900-2 CUCM but we have had no success. The
> strange thing is
I have been working with TAC trying to get our first 8831 phone to register
with our 10.0.1.11900-2 CUCM but we have had no success. The strange thing
is that I found that the registration is "Rejected" before I even patch the
phone into the network. TAC updated the load information for the 8831