Yes, since Jabber supports BIB, which is how monitoring works. However,
you don't have to take my word for, you can prove it yourself. If you go
into CUCM > Unified Reporting > CM Phone Feature List, you can generate a
report of all phone models/devices which support monitoring.
E.g.,
hi all,
i am currently using cucm12, uccx 12 and want to know whether finesse silent
monitoring is supported when agent and supervisor are using jabber instead of
physical phone. i plan to configure silent monitoring using following post
