164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054126332=goL34oKHULMIbRXkp1Ip0k%2FuEg0G7jvKCSNdYPvLUa8%3D=0>
>>
>> [image: Twitter]
>> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech=02%7C01%7Ctim
ailto:le...@uoguelph.ca>>; Johnson, Tim
mailto:johns...@cmich.edu>>; voyp list, cisco-voip
(cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>)
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?
Correct
u>>; voyp list, cisco-voip
(cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>)
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?
Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control.
Matthew Lo
at user. Or, if you do have a
CSF device for that user, make sure their IPCC extension is not assigned to it.
From: cisco-voip
mailto:cisco-voip-boun...@puck.nether.net>>
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 3:30 PM
To: Matthew Loraditch
mailto:mloradi...@heliontechnol
o-voip on behalf of Matthew
Loraditch
Sent: Saturday, October 19, 2019 6:49:42 AM
To: Lelio Fulgenzi ; Johnson, Tim ; voyp
list, cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?
Correct. CSF/TAB/TCT is to use Jabber as a softphone not des
for that user, make sure their IPCC extension is not assigned to it.
From: cisco-voip
mailto:cisco-voip-boun...@puck.nether.net>>
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 3:30 PM
To: Matthew Loraditch
mailto:mloradi...@heliontechnologies.com>>;
voyp list, cisco-voip
(cisco-
puck.nether.net>)
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?
Interesting. Devices without DNs just freak me out!
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science &
>> [image: LinkedIn]
>> <https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies=02%7C01%7Cjohns10t%40cmich.edu%7C0167e165f99b401edd6008d754035322%7Cc871bc6e7cc64a57a4eb22309fc34963%7C1%7C0%7C637070245575537417=wmrsRtMsITW5a
ntend to touch any of that and demo is since
> I’ll probably end up deleting everyone’s phone line or something.
>
>
>
> Adam
>
>
>
> *From:* cisco-voip *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Friday, October 18, 2019 3:36 PM
> *To:* Matthew Loraditch ; Jo
cisco-voip-boun...@puck.nether.net>>
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 3:30 PM
To: Matthew Loraditch
mailto:mloradi...@heliontechnologies.com>>;
voyp list, cisco-voip
(cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>)
mailto:cisco-voip@puck.nether.net&
: Re: [cisco-voip] UCCx and Jabber - compatible or not?
Ok, now you’re really freaking me out.
You don’t need a CSF device to log in with Jabber?
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg
ck.nether.net<mailto:cisco-voip@puck.nether.net>)
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?
Interesting. Devices without DNs just freak me out!
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | Un
(cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?
Interesting. Devices without DNs just freak me out!
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 S
Interesting. Devices without DNs just freak me out!
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 |
Correct. If you have agents who want to use Jabber and have a hardphone DO NOT
put their agent DN on any other device. If you search the DN in CUCM you need
to see that DN associated to only a single device
Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
Yes jabber in deskphone control mode is ok. Jabber is not operating as a
softphone in that mode and breaks no UCCX “rules”
In this case, do I have to make sure not to program a DN on Jabber?
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
LOL
Yes Historically you were good with the hardphone and CIPC b/c you can use ext.
mobility on both to get you extension and from a UCCX perspective said
extension was only on one device in CUCM.
Yes jabber in deskphone control mode is ok. Jabber is not operating as a
softphone in that mode
:cisco-voip-boun...@puck.nether.net>>
On Behalf Of Matthew Loraditch
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list,
cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>)
mailto:cisco-voip@puck.nether.net>>
S
Oh yeah – I remember that session. It was great. But not as good as the session
where I raised my hand and asked when they were gonna get rid of that final
cable from the room kit to the touch 10.
But, I digress.
So, historically, are you saying then, that one could have a hardphone with an
Fulgenzi ; voyp list, cisco-voip
(cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?
The problem is workers who have a deskphone and also need to use a softphone
occasionally or vice-versa.
An agent extension can only be programmed on one device in all of CUCM
The problem is workers who have a deskphone and also need to use a softphone
occasionally or vice-versa.
An agent extension can only be programmed on one device in all of CUCM.
Previously the above situation could be handled by CIPC as extension mobility
is supported.
Jabber does not and will
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