[cisco-voip] Uccx design guide clarification

Would someone be able to clarify the statement in the UCCX design guide where it states NAT is not supported for Finesse? For example, in a hosted environment the customer's internal IP of CCX/Finesse is natted to the real IP in the hosted environment. Thanks! ___

Re: [cisco-voip] Jabber phone mode outbound calls issue

It sounds like your solution may be changing or removing application dial rules. Application dial rules add or remove digits to dialed numbers from applications that use CCM as the call control server (e.g Unified Communications Manager IM & Presence) and do not function like traditional patter

Re: [cisco-voip] Jabber phone mode outbound calls issue

Its set to Standard Analysis. Something else I have noticed. There are application dial rules defined. On top (with top priority ) there was Default rule beginning with blank, 0 digit strip and append 8. Some of the traces I found all my dials were appended by 8. Okay I have now mov

Re: [cisco-voip] Jabber phone mode outbound calls issue

Also and if it isn't too late, before you pull the SDL trace on the test call, can you verify that the Digit Complexity Analysis is set to TranslationAndAlternatePatternAnalysis under Service Parameters->Cisco Call Manager? = Ryan = Email: ryanthomash...@outlook.com Spark: ryanthomash...@o

Re: [cisco-voip] Jabber phone mode outbound calls issue

Looking at the SIP transactions in a parser that doesn't display header fields (it doesn't even have the start-line) really limits how much information one can gather from the output. The REFER should have either a Replaces: header field or, most likely, a Refer-To: header field, which should gi

Re: [cisco-voip] Jabber phone mode outbound calls issue

I would deffinatley look into getting the clock sync to a strata 3 on the pub and then restart ntp services. Can you do a test call on one of the Jabber clients and pull of the SDL traces for the call? Sent from my T-Mobile 4G LTE Device Original message From: abbas wali Da

Re: [cisco-voip] Call Queue while hunting

The Unity Connection Call Handler trick would not. It would play a single message first, then transfer to the Hunt Pilot, where it would continue to work as you've already experienced. If you want the user experience you are describing, then you're looking at Cisco Unified Contact Center Express,

Re: [cisco-voip] Jabber phone mode outbound calls issue

What is the outbound device/trunk/protocol? From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of abbas wali Sent: Tuesday, November 24, 2015 10:13 AM To: 'Ryan Huff' ; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Jabber phone mode outbound calls issue Hi Ryan,

Re: [cisco-voip] Call Queue while hunting

Did this allow the message to play while the hunt occurred? We don't want the caller to hear ringing, but listen to the message and any music on hold until someone actually answers the call. Bob Fronk Email: bfr...@dhec.com | www.dhec.com From: Ry

Re: [cisco-voip] Jabber phone mode outbound calls issue

Hi Ryan, Thanks for the detailed response. Yes the issue is with Jabber clients and not the IP phones. The line itself which is shared with many devices, can make calls on any other device but fails when made from Jabber. I ran all the below Utils and all came out without any sig

Re: [cisco-voip] Call Queue while hunting

What I have done in the past (admittedly, not the most elegant); as Brian mentions, is send the ingress call to a Call Handler in CUC via CTI Route Point to play the message and then set the after greeting action to transfer to the hunt pilot and use the CTI Route Point for the hunt pilot's CFNA

Re: [cisco-voip] Call Queue while hunting

You could play the message with Unity Connection. On Tue, Nov 24, 2015 at 11:18 AM, Bob Fronk wrote: > We are being asked to create a method for the following: > > > > Caller dials a DN - DN is answered with “all technicians are currently > assisting other callers, please wait for the next avail

[cisco-voip] Call Queue while hunting

We are being asked to create a method for the following: Caller dials a DN - DN is answered with "all technicians are currently assisting other callers, please wait for the next available technician" - Hunt group starts - a technician answers - call is transferred to technician. We tried the na

Re: [cisco-voip] Jabber phone mode outbound calls issue

I assume this is only with the Jabber clients and not IP phones as well? The annunciation message you're getting from Call Manager is typically reserved for when the calling device does not have access to the called device (or pattern). If you're confident that you're CSS/Partitions are correct

[cisco-voip] Jabber phone mode outbound calls issue

Hi all, Jabber phone only mode (10.5.2) is unable to make any outbound calls including any internal calls even to reach the voicemail. Inbound calls are working. This is happening in CUCM 9.1 When dial anything , I get the "your call cannt be completed as dialled please consult."

Re: [cisco-voip] call tracking question

Thanks Daniel. Best Regards Ahmed Abd EL-Rahman Senior Network Engineer - KSA From: Daniel Pagan [mailto:dpa...@fidelus.com] Sent: Sunday, November 15, 2015 11:44 PM To: Ahmed Abd EL-Rahman ; Sreekanth Narayanan (sreenara) ; cisco-voip@puck.nether.net Subject: RE: call tracking question Sree