Re: [cisco-voip] question

2015-11-25 Thread Mensah, Leonard
For the AC, just 3 users. From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com] Sent: Wednesday, November 25, 2015 10:56 AM To: Mensah, Leonard Cc: Chris Ward (chrward); cisco-voip@puck.nether.net Subject: Re: question For AC it's how many users use the software not how many in the

Re: [cisco-voip] Uccx design guide clarification

2015-11-25 Thread Erick Wellnitz
According to PDI helpdesk, Finesse does not support any nat at all which coincides with the design guide statement. On Nov 24, 2015 9:51 PM, "Erick Wellnitz" wrote: > Would someone be able to clarify the statement in the UCCX design guide > where it states NAT is not

Re: [cisco-voip] question

2015-11-25 Thread Matthew Loraditch
What level of uccx? And are you sure on attendant console??? That seems way way off How are you using it? Sent from my iPad On Nov 25, 2015, at 10:31 AM, Mensah, Leonard > wrote: Thank you both, I appreciate your

Re: [cisco-voip] question

2015-11-25 Thread Matthew Loraditch
For AC it's how many users use the software not how many in the directory. How many logins are defined on your server? Sent from my iPad On Nov 25, 2015, at 10:51 AM, Mensah, Leonard > wrote: They are some users here that

Re: [cisco-voip] question

2015-11-25 Thread Mensah, Leonard
Thank you both, I appreciate your insight; please kindly let me know if the below helps. The total number of users are as follow UCM has users 370 UCXN has 370 as well UCCX has 7 users (one supervisor and 6 agents) CUAC currently has 300 users (enterprise attendant console) IM & P has 450

Re: [cisco-voip] Call to Huntgroup drop when Group only contains csf --- Known Issue ----

2015-11-25 Thread Scott Voll
It's not just you. we were hitting the hunt group disconnect with Extension Mobility. All users were logged out and it would disconnect also. we got an ES (10.5.2.13038-1) and that seems to have fixed the hunt group log out disconnect issue. FWIW Scott On Mon, Nov 23, 2015 at 12:12 AM,

Re: [cisco-voip] question

2015-11-25 Thread Mensah, Leonard
Hi All, Does anyone have any idea about what it will cost to upgrade the following Cisco VoIP from Vs. 8.5.1 to 10.5? 2 Subscribers 1 Publisher 1 Unity connections 1 UCCX 1 attendant console 1 Presence I just need the ball park, for budgeting purpose, I will get into the details much later.

Re: [cisco-voip] question

2015-11-25 Thread Chris Ward (chrward)
Hi Leonard, Cisco licensing is all user-based now. So the question is how many users do you have? Are you interest in CUWL or Al a carte licensing? Do you have a VM environment already or will you need to purchase UCS hardware to run the new software? How long of a support contract will you be

Re: [cisco-voip] question

2015-11-25 Thread Matthew Loraditch
Basically as Chris said, a number of variables here. If you provide a total user count for UCM/UCXN/IM, a total user count and license level for UCCX and what type of attendant console you want. I can ballpark the licensing with 1 year of support quickly. Also if you need new UCS servers or