Re: [cisco-voip] UCCX 9 prompts gibberish

[Anthony Holloway]

Correct.  Do not change this setting unless you're ready with all newly
encoded G711ulaw prompts and region settings or transcoders which will
allow devices to talk to it at G711ulaw.

On Tue, Feb 16, 2016 at 5:51 PM, abbas wali  wrote:

> Yes indeed the system is set for G729 in the SParameters.
>
>
>
> But if changed all the existing prompts in 729 will not play?
>
>
>
> *From:* James Buchanan [mailto:james.buchan...@gmail.com]
> *Sent:* 16 February 2016 14:29
> *To:* abbas wali 
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>
>
>
> Hello,
>
> In the System settings, are you set to use G729 for your prompts or G711?
> UCCX will not play one or the other. If you record G711 and upload to a
> system set to play G729, that'll be the result.
>
> Thanks,
>
> James
>
>
>
> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali  wrote:
>
> Hi guys,
>
>
>
> Just need a quick help here.
>
>
>
> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
> hear gibberish.
>
>
>
> But when I load an already saved file in G729 – it plays okay.
>
>
>
> I have checked an my regions for  phone dpool and application trigger are
> in the same region set to g711.
>
>
>
> The only other thing is that I am calling from a softphone vpn’ed. ( but
> that shouldn’t make any difference )
>
>
>
> Please help.
>
> Thanks in advance.
>
>
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> cisco-voip mailing list
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>
>
>
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>
>
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Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

[Anthony Holloway]

"considering, it's only really used at client configuration, i'm not too
concerned. there are smart URLs that we can use, so that will help as well."

Smart URLs

work for all clients

except Windows.  For Windows you need to modify the MSI with Orca (and MST
file)

.

On Tue, Feb 16, 2016 at 3:37 PM, Lelio Fulgenzi  wrote:

>
> nope. no hole. this is great. you raise very valid points.
>
> i won't be able to upgrade for a while. likely mid-2017 or 2018. we've got
> a full plate and i need to justify the time to upgrade.
>
> i've decided to use a different services discovery domain for the reason
> that i do not control the domain, and someone could easily register it with
> WebEx, and I don't want that to screw things up.
>
> considering, it's only really used at client configuration, i'm not too
> concerned. there are smart URLs that we can use, so that will help as well.
>
> i will be using the same domain for IM and SIP/Directory URIs though.
> that's my plan.
>
> my main concern going forward is that in our AD, we have some people who
> have modified their MailID to be an email address with a departmental
> domain attached. i will have to see how that works (or doesn't work).
>
> thanks again!
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> le...@uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> --
> *From: *"Anthony Holloway" 
> *To: *"Lelio Fulgenzi" 
> *Cc: *"Benjamin Kenneally" , "Cisco VoIP Group" <
> cisco-voip@puck.nether.net>
> *Sent: *Tuesday, February 16, 2016 4:21:41 PM
>
> *Subject: *Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS
> Lync
>
> All the more reason to upgradeI kid, but not really.
>
> Actually, the current CCIE Collab is based on that same version, if memory
> serves, so knowing it to some degree is important, but not anymore for me.
> ;)
>
> Anyway, the Services Domain is simply where Jabber will query for SRV
> records, it does not have to match the IM chat domain.  As long as the SRV
> records can be found, you're good to go.
>
> I think the ultimate deployment scenario is when the services domain
> matches the IM chat domain and both of them match the mail domain.  This
> way, as an end user, I don't have to know three URIs:
>
> ahollo...@chat.company.com
> ahollo...@myphone.company.com
> ahollo...@company.com
>
> I would strive to make them all the same, so it's a unified experience
> across the board.  I'm not saying you're doing three domains, I'm using
> that as a worst case scenario.  You might have combined your IM chat domain
> with your mail domain, and they match, leaving only your services domain
> out in the wind.
>
> I think I'm about to start digging myself in to a hole here, so I better
> watch out where I take this conversation.  Deployment strategies, multiple
> domains, legacy versions, volunteering, murky waters, and all that.
>
> On Tue, Feb 16, 2016 at 2:49 PM, Lelio Fulgenzi  wrote:
>
>>
>> Interesting... I'm running 9.1.1...
>>
>>
>>- I don't have Advanced Configuration > IM Address Scheme option.
>>- And under System > Cluster Topology > All Assigned Users, I don't
>>have the IM address column.
>>
>>
>> That being said, I just right clicked on a contact and viewed the
>> profile. The IM address does not include the services domain I configured.
>> I'm guessing because Directory URI is an option only introduced in v10,
>> it's either taking my "Mail ID" or it's building it from the userID and the
>> default presence domain I configured in the .xml file.
>>
>> I'll have to take another look at my default calling behaviour.
>>
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst, Network Infrastructure
>> Computing and Communications Services (CCS)
>> University of Guelph
>>
>> 519‐824‐4120 Ext 56354
>> le...@uoguelph.ca
>> www.uoguelph.ca/ccs
>> Room 037, Animal Science and Nutrition Building
>> Guelph, Ontario, N1G 2W1
>>
>> --
>> *From: *"Anthony Holloway" 

Re: [cisco-voip] UCCX 9 prompts gibberish

[abbas wali]

Yes indeed the system is set for G729 in the SParameters. 



 

But if changed all the existing prompts in 729 will not play?

 

From: James Buchanan [mailto:james.buchan...@gmail.com] 
Sent: 16 February 2016 14:29
To: abbas wali 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX 9 prompts gibberish

 

Hello,

In the System settings, are you set to use G729 for your prompts or G711? UCCX 
will not play one or the other. If you record G711 and upload to a system set 
to play G729, that'll be the result.

Thanks,

James

 

On Tue, Feb 16, 2016 at 9:26 AM, abbas wali  > wrote:

Hi guys, 

 

Just need a quick help here.

 

Every prompt I record ( via UnityC or Audacity etc ) upload and can only hear 
gibberish. 

 

But when I load an already saved file in G729 – it plays okay.

 

I have checked an my regions for  phone dpool and application trigger are in 
the same region set to g711.

 

The only other thing is that I am calling from a softphone vpn’ed. ( but that 
shouldn’t make any difference )

 

Please help.

Thanks in advance. 


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Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

[Lelio Fulgenzi]

nope. no hole. this is great. you raise very valid points. 

i won't be able to upgrade for a while. likely mid-2017 or 2018. we've got a 
full plate and i need to justify the time to upgrade. 

i've decided to use a different services discovery domain for the reason that i 
do not control the domain, and someone could easily register it with WebEx, and 
I don't want that to screw things up. 

considering, it's only really used at client configuration, i'm not too 
concerned. there are smart URLs that we can use, so that will help as well. 

i will be using the same domain for IM and SIP/Directory URIs though. that's my 
plan. 

my main concern going forward is that in our AD, we have some people who have 
modified their MailID to be an email address with a departmental domain 
attached. i will have to see how that works (or doesn't work). 

thanks again! 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

- Original Message -

From: "Anthony Holloway"  
To: "Lelio Fulgenzi"  
Cc: "Benjamin Kenneally" , "Cisco VoIP Group" 
 
Sent: Tuesday, February 16, 2016 4:21:41 PM 
Subject: Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync 

All the more reason to upgradeI kid, but not really. 

Actually, the current CCIE Collab is based on that same version, if memory 
serves, so knowing it to some degree is important, but not anymore for me. ;) 

Anyway, the Services Domain is simply where Jabber will query for SRV records, 
it does not have to match the IM chat domain. As long as the SRV records can be 
found, you're good to go. 

I think the ultimate deployment scenario is when the services domain matches 
the IM chat domain and both of them match the mail domain. This way, as an end 
user, I don't have to know three URIs: 

ahollo...@chat.company.com 
ahollo...@myphone.company.com 
ahollo...@company.com 

I would strive to make them all the same, so it's a unified experience across 
the board. I'm not saying you're doing three domains, I'm using that as a worst 
case scenario. You might have combined your IM chat domain with your mail 
domain, and they match, leaving only your services domain out in the wind. 

I think I'm about to start digging myself in to a hole here, so I better watch 
out where I take this conversation. Deployment strategies, multiple domains, 
legacy versions, volunteering, murky waters, and all that. 

On Tue, Feb 16, 2016 at 2:49 PM, Lelio Fulgenzi < le...@uoguelph.ca > wrote: 




Interesting... I'm running 9.1.1... 



* I don't have Advanced Configuration > IM Address Scheme option. 
* And under System > Cluster Topology > All Assigned Users, I don't have 
the IM address column. 

That being said, I just right clicked on a contact and viewed the profile. The 
IM address does not include the services domain I configured. I'm guessing 
because Directory URI is an option only introduced in v10, it's either taking 
my "Mail ID" or it's building it from the userID and the default presence 
domain I configured in the .xml file. 

I'll have to take another look at my default calling behaviour. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 


From: "Anthony Holloway" < avholloway+cisco-v...@gmail.com > 
To: "Lelio Fulgenzi" < le...@uoguelph.ca > 
Cc: "Benjamin Kenneally" < benja...@kenneally.me >, cisco-voip@puck.nether.net 
Sent: Tuesday, February 16, 2016 3:06:51 PM 
Subject: Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync 


Your JID is made up from whatever is configured in IM under Presence > 
Settings > Advanced Configuration > IM address scheme 

You can see what everyone is already provisioned for in IM under System > 
Presence Topology > All Assigned Users, and then look at the column labeled IM 
Address. 

I don't know anything about Office 365 and Presence integrations, sorry. 

I don't for certain about default destinations in the Jabber client, but I can 
tell you that if you hover over the contact, to get the contact card to show, 
you can one click call them. It looks like in my environment it's choosing the 
Directory URI over the DN. This wouldn't be the first time Directory URI takes 
precedence over DN. It does that in Phone Only Mode, and shows up under your 
name at the top, where it would normally show your status. 



Multiple Ways to Call (Directory URI and DN) 





Contact Card One Click Default Call Option (Directory URI) *Note there is a 
left and right 

Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

[Barnett, Nick]

Or if you are like me, and didn’t install with those flags and have now screwed 
up your Lync presence in Outlook (and several other things), you can follow 
these steps to unscrew your installation ☺

http://www.phoney.ninja/2016/01/unscrewing-your-lync-presence-within.html

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Benjamin Kenneally
Sent: Monday, February 15, 2016 1:58 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

Lync and Jabber share a large number of resources and registry settings. If you 
want Lync to maintain control of all the MS Office integration (you're running 
Jabber phone only, as an example), install Jabber with the flags

msiexec.exe CLEAR=1 /i CIscoJabberSetup.msi CLICK2X=DISABLE

and you should be set. This causes it to install without overwriting any of 
those registry settings, including click to call.

Best regards,

Benjamin Kenneally

On Mon, Feb 15, 2016 at 1:40 PM Nazar Shabour 
> wrote:
Dears,

I found that when  Ms Lync  is working fine with outlook and reflecting all the 
IM status OK and then you install Jabber ,the sync is disturbed ,Is that due to 
the fact that Jabber overwrites the linkage to MS office and conflicts with 
Lync? any such experiences /opinions.

Best Regards


AbuALneez
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Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

[Anthony Holloway]

All the more reason to upgradeI kid, but not really.

Actually, the current CCIE Collab is based on that same version, if memory
serves, so knowing it to some degree is important, but not anymore for me.
;)

Anyway, the Services Domain is simply where Jabber will query for SRV
records, it does not have to match the IM chat domain.  As long as the SRV
records can be found, you're good to go.

I think the ultimate deployment scenario is when the services domain
matches the IM chat domain and both of them match the mail domain.  This
way, as an end user, I don't have to know three URIs:

ahollo...@chat.company.com
ahollo...@myphone.company.com
ahollo...@company.com

I would strive to make them all the same, so it's a unified experience
across the board.  I'm not saying you're doing three domains, I'm using
that as a worst case scenario.  You might have combined your IM chat domain
with your mail domain, and they match, leaving only your services domain
out in the wind.

I think I'm about to start digging myself in to a hole here, so I better
watch out where I take this conversation.  Deployment strategies, multiple
domains, legacy versions, volunteering, murky waters, and all that.

On Tue, Feb 16, 2016 at 2:49 PM, Lelio Fulgenzi  wrote:

>
> Interesting... I'm running 9.1.1...
>
>
>- I don't have Advanced Configuration > IM Address Scheme option.
>- And under System > Cluster Topology > All Assigned Users, I don't
>have the IM address column.
>
>
> That being said, I just right clicked on a contact and viewed the profile.
> The IM address does not include the services domain I configured. I'm
> guessing because Directory URI is an option only introduced in v10, it's
> either taking my "Mail ID" or it's building it from the userID and the
> default presence domain I configured in the .xml file.
>
> I'll have to take another look at my default calling behaviour.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> le...@uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> --
> *From: *"Anthony Holloway" 
> *To: *"Lelio Fulgenzi" 
> *Cc: *"Benjamin Kenneally" ,
> cisco-voip@puck.nether.net
> *Sent: *Tuesday, February 16, 2016 3:06:51 PM
> *Subject: *Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS
> Lync
>
>
> Your JID is made up from whatever is configured in IM under Presence >
> Settings > Advanced Configuration > IM address scheme
>
> You can see what everyone is already provisioned for in IM under System
> > Presence Topology > All Assigned Users, and then look at the column
> labeled IM Address.
>
> I don't know anything about Office 365 and Presence integrations, sorry.
>
> I don't for certain about default destinations in the Jabber client, but I
> can tell you that if you hover over the contact, to get the contact card to
> show, you can one click call them.  It looks like in my environment it's
> choosing the Directory URI over the DN.  This wouldn't be the first time
> Directory URI takes precedence over DN.  It does that in Phone Only Mode,
> and shows up under your name at the top, where it would normally show your
> status.
>
>
>
> Multiple Ways to Call (Directory URI and DN)
>
> [image: Inline image 2]
>
>
>
> Contact Card One Click Default Call Option (Directory URI) *Note there is
> a left and right section of this green call button.  The left side is the
> one click, while the right side is a selection.
>
> [image: Inline image 3]
>
>
>
>
> On Mon, Feb 15, 2016 at 9:17 PM, Lelio Fulgenzi  wrote:
>
>> Thanks for this.
>>
>> I've decided to use a different domain for the  services discovery for
>> the time being, eg myphone.acme.ca because I may not be able to prevent
>> WebEx registration.
>>
>> SMTP userIDs in my AD are use...@acme.ca
>>
>> I don't believe I have a proxyAddress configured. Or if I actually need
>> one. We'll be moving to Office365 over the summer.
>>
>> Should I be worrying about this?
>>
>> What would my JID be in this case?
>>
>> use...@myphone.acme.ca -or- use...@acme.ca   ?
>>
>> Does this have anything to do with the fact that whenever I want to dial
>> someone from my contacts I have to select from a list? I'd like to be able
>> to just dial from contacts. A default destination for example.
>>
>>
>>
>> Sent from my iPhone
>>
>> On Feb 15, 2016, at 3:47 PM, Anthony Holloway <
>> avholloway+cisco-v...@gmail.com> wrote:
>>
>> Great tip Benjamin!
>>
>> Along the sames lines, if you *do* want Jabber to take over the Office
>> integration, you will need to add to the AD attribute proxyAddresses, the
>> following format: SIP:JID
>>
>> E.g., if my JID was ahollo...@company.com, then my entry would be
>> SIP:ahollo...@company.com
>>

Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

[Lelio Fulgenzi]

cool.. thanks for this update. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

- Original Message -

From: "Anthony Holloway"  
To: "Lelio Fulgenzi"  
Cc: "Benjamin Kenneally" , cisco-voip@puck.nether.net 
Sent: Tuesday, February 16, 2016 3:31:41 PM 
Subject: Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync 

To follow up on my own reply, if your contact only has a single way to call 
them, there is no drop down, it just becomes a one click. Also, in case there 
was confusion there, your JID is not related to or considered to be, a way to 
call the contact. It's only used as a way to IM them. In other words, even if 
your contacts don't have a Directory URI, they still have a JID. 

On Tue, Feb 16, 2016 at 2:06 PM, Anthony Holloway < 
avholloway+cisco-v...@gmail.com > wrote: 



Your JID is made up from whatever is configured in IM under Presence > 
Settings > Advanced Configuration > IM address scheme 

You can see what everyone is already provisioned for in IM under System > 
Presence Topology > All Assigned Users, and then look at the column labeled IM 
Address. 

I don't know anything about Office 365 and Presence integrations, sorry. 

I don't for certain about default destinations in the Jabber client, but I can 
tell you that if you hover over the contact, to get the contact card to show, 
you can one click call them. It looks like in my environment it's choosing the 
Directory URI over the DN. This wouldn't be the first time Directory URI takes 
precedence over DN. It does that in Phone Only Mode, and shows up under your 
name at the top, where it would normally show your status. 



Multiple Ways to Call (Directory URI and DN) 





Contact Card One Click Default Call Option (Directory URI) *Note there is a 
left and right section of this green call button. The left side is the one 
click, while the right side is a selection. 






On Mon, Feb 15, 2016 at 9:17 PM, Lelio Fulgenzi < le...@uoguelph.ca > wrote: 



Thanks for this. 

I've decided to use a different domain for the services discovery for the time 
being, eg myphone.acme.ca because I may not be able to prevent WebEx 
registration. 

SMTP userIDs in my AD are use...@acme.ca 

I don't believe I have a proxyAddress configured. Or if I actually need one. 
We'll be moving to Office365 over the summer. 

Should I be worrying about this? 

What would my JID be in this case? 

use...@myphone.acme.ca -or- use...@acme.ca ? 

Does this have anything to do with the fact that whenever I want to dial 
someone from my contacts I have to select from a list? I'd like to be able to 
just dial from contacts. A default destination for example. 



Sent from my iPhone 

On Feb 15, 2016, at 3:47 PM, Anthony Holloway < avholloway+cisco-v...@gmail.com 
> wrote: 




Great tip Benjamin! 

Along the sames lines, if you *do* want Jabber to take over the Office 
integration, you will need to add to the AD attribute proxyAddresses, the 
following format: SIP:JID 

E.g., if my JID was ahollo...@company.com , then my entry would be 
SIP:ahollo...@company.com 

You may even end up with two or more proxyAddresses, depending on what else you 
are doing in AD. I.e., SMTP:ahollo...@company.com The good news is, this is a 
list of addresses, and you can have multiple entries. 

There's actually a tool in the Jabber Admin ZIP file to help you bulk update 
your AD users to include this SIP proxyAddresses value. You run it from a 
domain controller, and it's a GUI wizard that will generate an import file, and 
then import the file back in. It defaults to SIP:smtpaddress, so if you JID != 
SMTPAddress, then you'll need to modify the import file, and manually import it 
another way. The LDIF file format is standard . 

On Mon, Feb 15, 2016 at 1:57 PM, Benjamin Kenneally < benja...@kenneally.me > 
wrote: 



Lync and Jabber share a large number of resources and registry settings. If you 
want Lync to maintain control of all the MS Office integration (you're running 
Jabber phone only, as an example), install Jabber with the flags 

msiexec.exe CLEAR=1 /i CIscoJabberSetup.msi CLICK2X=DISABLE 

and you should be set. This causes it to install without overwriting any of 
those registry settings, including click to call. 

Best regards, 

Benjamin Kenneally 

On Mon, Feb 15, 2016 at 1:40 PM Nazar Shabour < nizarshab...@gmail.com > wrote: 



Dears, 

I found that when Ms Lync is working fine with outlook and reflecting all the 
IM status OK and then you install Jabber ,the sync is disturbed ,Is that due to 
the fact that Jabber overwrites the linkage to MS office and conflicts with 
Lync? any such experiences /opinions. 

Best Regards 


AbuALneez 

Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

[Lelio Fulgenzi]

Interesting... I'm running 9.1.1... 



* I don't have Advanced Configuration > IM Address Scheme option. 
* And under System > Cluster Topology > All Assigned Users, I don't have 
the IM address column. 

That being said, I just right clicked on a contact and viewed the profile. The 
IM address does not include the services domain I configured. I'm guessing 
because Directory URI is an option only introduced in v10, it's either taking 
my "Mail ID" or it's building it from the userID and the default presence 
domain I configured in the .xml file. 

I'll have to take another look at my default calling behaviour. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
le...@uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

- Original Message -

From: "Anthony Holloway"  
To: "Lelio Fulgenzi"  
Cc: "Benjamin Kenneally" , cisco-voip@puck.nether.net 
Sent: Tuesday, February 16, 2016 3:06:51 PM 
Subject: Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync 

Your JID is made up from whatever is configured in IM under Presence > 
Settings > Advanced Configuration > IM address scheme 

You can see what everyone is already provisioned for in IM under System > 
Presence Topology > All Assigned Users, and then look at the column labeled IM 
Address. 

I don't know anything about Office 365 and Presence integrations, sorry. 

I don't for certain about default destinations in the Jabber client, but I can 
tell you that if you hover over the contact, to get the contact card to show, 
you can one click call them. It looks like in my environment it's choosing the 
Directory URI over the DN. This wouldn't be the first time Directory URI takes 
precedence over DN. It does that in Phone Only Mode, and shows up under your 
name at the top, where it would normally show your status. 



Multiple Ways to Call (Directory URI and DN) 





Contact Card One Click Default Call Option (Directory URI) *Note there is a 
left and right section of this green call button. The left side is the one 
click, while the right side is a selection. 






On Mon, Feb 15, 2016 at 9:17 PM, Lelio Fulgenzi < le...@uoguelph.ca > wrote: 



Thanks for this. 

I've decided to use a different domain for the services discovery for the time 
being, eg myphone.acme.ca because I may not be able to prevent WebEx 
registration. 

SMTP userIDs in my AD are use...@acme.ca 

I don't believe I have a proxyAddress configured. Or if I actually need one. 
We'll be moving to Office365 over the summer. 

Should I be worrying about this? 

What would my JID be in this case? 

use...@myphone.acme.ca -or- use...@acme.ca ? 

Does this have anything to do with the fact that whenever I want to dial 
someone from my contacts I have to select from a list? I'd like to be able to 
just dial from contacts. A default destination for example. 



Sent from my iPhone 

On Feb 15, 2016, at 3:47 PM, Anthony Holloway < avholloway+cisco-v...@gmail.com 
> wrote: 




Great tip Benjamin! 

Along the sames lines, if you *do* want Jabber to take over the Office 
integration, you will need to add to the AD attribute proxyAddresses, the 
following format: SIP:JID 

E.g., if my JID was ahollo...@company.com , then my entry would be 
SIP:ahollo...@company.com 

You may even end up with two or more proxyAddresses, depending on what else you 
are doing in AD. I.e., SMTP:ahollo...@company.com The good news is, this is a 
list of addresses, and you can have multiple entries. 

There's actually a tool in the Jabber Admin ZIP file to help you bulk update 
your AD users to include this SIP proxyAddresses value. You run it from a 
domain controller, and it's a GUI wizard that will generate an import file, and 
then import the file back in. It defaults to SIP:smtpaddress, so if you JID != 
SMTPAddress, then you'll need to modify the import file, and manually import it 
another way. The LDIF file format is standard . 

On Mon, Feb 15, 2016 at 1:57 PM, Benjamin Kenneally < benja...@kenneally.me > 
wrote: 



Lync and Jabber share a large number of resources and registry settings. If you 
want Lync to maintain control of all the MS Office integration (you're running 
Jabber phone only, as an example), install Jabber with the flags 

msiexec.exe CLEAR=1 /i CIscoJabberSetup.msi CLICK2X=DISABLE 

and you should be set. This causes it to install without overwriting any of 
those registry settings, including click to call. 

Best regards, 

Benjamin Kenneally 

On Mon, Feb 15, 2016 at 1:40 PM Nazar Shabour < nizarshab...@gmail.com > wrote: 



Dears, 

I found that when Ms Lync is working fine with outlook and reflecting all the 
IM status OK and then you install Jabber ,the sync is disturbed ,Is that due to 
the fact that Jabber overwrites 

Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

[Anthony Holloway]

To follow up on my own reply, if your contact only has a single way to call
them, there is no drop down, it just becomes a one click.  Also, in case
there was confusion there, your JID is not related to or considered to be,
a way to call the contact.  It's only used as a way to IM them.  In other
words, even if your contacts don't have a Directory URI, they still have a
JID.

On Tue, Feb 16, 2016 at 2:06 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> Your JID is made up from whatever is configured in IM under Presence >
> Settings > Advanced Configuration > IM address scheme
>
> You can see what everyone is already provisioned for in IM under System
> > Presence Topology > All Assigned Users, and then look at the column
> labeled IM Address.
>
> I don't know anything about Office 365 and Presence integrations, sorry.
>
> I don't for certain about default destinations in the Jabber client, but I
> can tell you that if you hover over the contact, to get the contact card to
> show, you can one click call them.  It looks like in my environment it's
> choosing the Directory URI over the DN.  This wouldn't be the first time
> Directory URI takes precedence over DN.  It does that in Phone Only Mode,
> and shows up under your name at the top, where it would normally show your
> status.
>
>
>
> Multiple Ways to Call (Directory URI and DN)
>
> [image: Inline image 2]
>
>
>
> Contact Card One Click Default Call Option (Directory URI) *Note there is
> a left and right section of this green call button.  The left side is the
> one click, while the right side is a selection.
>
> [image: Inline image 3]
>
>
>
>
> On Mon, Feb 15, 2016 at 9:17 PM, Lelio Fulgenzi  wrote:
>
>> Thanks for this.
>>
>> I've decided to use a different domain for the  services discovery for
>> the time being, eg myphone.acme.ca because I may not be able to prevent
>> WebEx registration.
>>
>> SMTP userIDs in my AD are use...@acme.ca
>>
>> I don't believe I have a proxyAddress configured. Or if I actually need
>> one. We'll be moving to Office365 over the summer.
>>
>> Should I be worrying about this?
>>
>> What would my JID be in this case?
>>
>> use...@myphone.acme.ca -or- use...@acme.ca   ?
>>
>> Does this have anything to do with the fact that whenever I want to dial
>> someone from my contacts I have to select from a list? I'd like to be able
>> to just dial from contacts. A default destination for example.
>>
>>
>>
>> Sent from my iPhone
>>
>> On Feb 15, 2016, at 3:47 PM, Anthony Holloway <
>> avholloway+cisco-v...@gmail.com> wrote:
>>
>> Great tip Benjamin!
>>
>> Along the sames lines, if you *do* want Jabber to take over the Office
>> integration, you will need to add to the AD attribute proxyAddresses, the
>> following format: SIP:JID
>>
>> E.g., if my JID was ahollo...@company.com, then my entry would be
>> SIP:ahollo...@company.com
>>
>> You may even end up with two or more proxyAddresses, depending on what
>> else you are doing in AD.  I.e., SMTP:ahollo...@company.com  The good
>> news is, this is a list of addresses, and you can have multiple entries.
>>
>> There's actually a tool in the Jabber Admin ZIP file to help you bulk
>> update your AD users to include this SIP proxyAddresses value.  You run it
>> from a domain controller, and it's a GUI wizard that will generate an
>> import file, and then import the file back in.  It defaults to
>> SIP:smtpaddress, so if you JID != SMTPAddress, then you'll need to modify
>> the import file, and manually import it another way.  The LDIF file
>> format is standard
>> .
>>
>> On Mon, Feb 15, 2016 at 1:57 PM, Benjamin Kenneally <
>> benja...@kenneally.me> wrote:
>>
>>> Lync and Jabber share a large number of resources and registry settings.
>>> If you want Lync to maintain control of all the MS Office integration
>>> (you're running Jabber phone only, as an example), install Jabber with the
>>> flags
>>>
>>> msiexec.exe CLEAR=1 /i CIscoJabberSetup.msi CLICK2X=DISABLE
>>>
>>> and you should be set. This causes it to install without overwriting any
>>> of those registry settings, including click to call.
>>>
>>> Best regards,
>>>
>>> Benjamin Kenneally
>>>
>>> On Mon, Feb 15, 2016 at 1:40 PM Nazar Shabour 
>>> wrote:
>>>
 Dears,

 I found that when  Ms Lync  is working fine with outlook and reflecting
 all the IM status OK and then you install Jabber ,the sync is disturbed ,Is
 that due to the fact that Jabber overwrites the linkage to MS office and
 conflicts with Lync? any such experiences /opinions.

 Best Regards


 AbuALneez
 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip

>>>
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> 

Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

[Brian Meade]

Nazar,

That's correct.  One or the other for Outlook integration.

Brian

On Tue, Feb 16, 2016 at 3:05 PM, Nazar Shabour 
wrote:

> Thanks Benjamin,
>
> So ,they cant go exist and get the same status/update to/from outlook.
>
> Thanks
> Nazar
>
> On Tue, Feb 16, 2016 at 6:17 AM, Lelio Fulgenzi  wrote:
>
>> Thanks for this.
>>
>> I've decided to use a different domain for the  services discovery for
>> the time being, eg myphone.acme.ca because I may not be able to prevent
>> WebEx registration.
>>
>> SMTP userIDs in my AD are use...@acme.ca
>>
>> I don't believe I have a proxyAddress configured. Or if I actually need
>> one. We'll be moving to Office365 over the summer.
>>
>> Should I be worrying about this?
>>
>> What would my JID be in this case?
>>
>> use...@myphone.acme.ca -or- use...@acme.ca   ?
>>
>> Does this have anything to do with the fact that whenever I want to dial
>> someone from my contacts I have to select from a list? I'd like to be able
>> to just dial from contacts. A default destination for example.
>>
>>
>>
>> Sent from my iPhone
>>
>> On Feb 15, 2016, at 3:47 PM, Anthony Holloway <
>> avholloway+cisco-v...@gmail.com> wrote:
>>
>> Great tip Benjamin!
>>
>> Along the sames lines, if you *do* want Jabber to take over the Office
>> integration, you will need to add to the AD attribute proxyAddresses, the
>> following format: SIP:JID
>>
>> E.g., if my JID was ahollo...@company.com, then my entry would be
>> SIP:ahollo...@company.com
>>
>> You may even end up with two or more proxyAddresses, depending on what
>> else you are doing in AD.  I.e., SMTP:ahollo...@company.com  The good
>> news is, this is a list of addresses, and you can have multiple entries.
>>
>> There's actually a tool in the Jabber Admin ZIP file to help you bulk
>> update your AD users to include this SIP proxyAddresses value.  You run it
>> from a domain controller, and it's a GUI wizard that will generate an
>> import file, and then import the file back in.  It defaults to
>> SIP:smtpaddress, so if you JID != SMTPAddress, then you'll need to modify
>> the import file, and manually import it another way.  The LDIF file
>> format is standard
>> .
>>
>> On Mon, Feb 15, 2016 at 1:57 PM, Benjamin Kenneally <
>> benja...@kenneally.me> wrote:
>>
>>> Lync and Jabber share a large number of resources and registry settings.
>>> If you want Lync to maintain control of all the MS Office integration
>>> (you're running Jabber phone only, as an example), install Jabber with the
>>> flags
>>>
>>> msiexec.exe CLEAR=1 /i CIscoJabberSetup.msi CLICK2X=DISABLE
>>>
>>> and you should be set. This causes it to install without overwriting any
>>> of those registry settings, including click to call.
>>>
>>> Best regards,
>>>
>>> Benjamin Kenneally
>>>
>>> On Mon, Feb 15, 2016 at 1:40 PM Nazar Shabour 
>>> wrote:
>>>
 Dears,

 I found that when  Ms Lync  is working fine with outlook and reflecting
 all the IM status OK and then you install Jabber ,the sync is disturbed ,Is
 that due to the fact that Jabber overwrites the linkage to MS office and
 conflicts with Lync? any such experiences /opinions.

 Best Regards


 AbuALneez
 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip

>>>
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>> ___
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>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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>
>
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Re: [cisco-voip] UCCX 9 prompts gibberish

[Anthony Holloway]

I agree.  Just give it at least G729 real time transcoding.  This way we
can still work with G711 prompts and recordings.  That's exactly what CUC
does.  Of course, this might drastically increase the vCPU requirement,
since UCCX gets slammed way harder than CUC does in most environments.

On Tue, Feb 16, 2016 at 12:19 PM, Bill Talley  wrote:

> It would be even nicer if CCX developers added support for both, say like
> CCM or CUC.  If we need to switch codecs mid-call that's one thing but if
> one call comes across the WAN to an agent, and another call comes in
> locally to CCX, CCX is usually the only component in those media paths
> which doesn't support both g711 and g729 in those scenarios.
>
> Sent from an Apple iOS device with very tiny touchscreen input keys.
> Please excude my typtos.
>
> On Feb 16, 2016, at 11:18 AM, Anthony Holloway <
> avholloway+cisco-v...@gmail.com> wrote:
>
> I'm surprised no one has mentioned just using UCCX itself to record the
> audio.
>
> See this link for the bare minimum steps required to record a prompt in
> UCCX, no matter the audio codec.
>
> https://supportforums.cisco.com/comment/7224091#comment-7224091
>
> Also, and may I just state for the record that UCCX in G729 is more hassel
> than it's worth.  Just account for G711 in your BW or use transcoders.
>
> On Tue, Feb 16, 2016 at 11:09 AM, Brian Meade  wrote:
>
>> According to the admin guide, Cisco has a white paper on recording
>> prompts as G.729:
>>
>> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00
>>
>> You just need to email to apps-supp...@cisco.com to obtain a copy.  It
>> might have some other ideas not mentioned here.
>>
>> On Tue, Feb 16, 2016 at 11:51 AM, abbas Wali  wrote:
>>
>>> have got that in window xp sound recorder. but again all this is giving
>>> back G711.
>>>
>>> I think the last resort is upload the file as MoH file and then dloading
>>> again to get G729 :((
>>> pain..
>>>
>>> On 16 February 2016 at 16:42, Andreas Sikkema  wrote:
>>>
 James,

 > No, just for G711. I don't have a solution for G729. Hopefully
 someone else
 > does.

 G.729 is patent encumbered, so no "free" (beer or otherwise) solutions
 there.

 Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be
 one of these in Audacity.

 --
 Andreas Sikkema
 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip

>>>
>>>
>>>
>>> --
>>> *Abbas Wali*
>>>
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
> ___
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>
>
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Re: [cisco-voip] Does Cisco Jabber (windrows) Conflict with MS Lync

[Nazar Shabour]

Thanks Benjamin,

So ,they cant go exist and get the same status/update to/from outlook.

Thanks
Nazar

On Tue, Feb 16, 2016 at 6:17 AM, Lelio Fulgenzi  wrote:

> Thanks for this.
>
> I've decided to use a different domain for the  services discovery for the
> time being, eg myphone.acme.ca because I may not be able to prevent WebEx
> registration.
>
> SMTP userIDs in my AD are use...@acme.ca
>
> I don't believe I have a proxyAddress configured. Or if I actually need
> one. We'll be moving to Office365 over the summer.
>
> Should I be worrying about this?
>
> What would my JID be in this case?
>
> use...@myphone.acme.ca -or- use...@acme.ca   ?
>
> Does this have anything to do with the fact that whenever I want to dial
> someone from my contacts I have to select from a list? I'd like to be able
> to just dial from contacts. A default destination for example.
>
>
>
> Sent from my iPhone
>
> On Feb 15, 2016, at 3:47 PM, Anthony Holloway <
> avholloway+cisco-v...@gmail.com> wrote:
>
> Great tip Benjamin!
>
> Along the sames lines, if you *do* want Jabber to take over the Office
> integration, you will need to add to the AD attribute proxyAddresses, the
> following format: SIP:JID
>
> E.g., if my JID was ahollo...@company.com, then my entry would be
> SIP:ahollo...@company.com
>
> You may even end up with two or more proxyAddresses, depending on what
> else you are doing in AD.  I.e., SMTP:ahollo...@company.com  The good
> news is, this is a list of addresses, and you can have multiple entries.
>
> There's actually a tool in the Jabber Admin ZIP file to help you bulk
> update your AD users to include this SIP proxyAddresses value.  You run it
> from a domain controller, and it's a GUI wizard that will generate an
> import file, and then import the file back in.  It defaults to
> SIP:smtpaddress, so if you JID != SMTPAddress, then you'll need to modify
> the import file, and manually import it another way.  The LDIF file
> format is standard
> .
>
> On Mon, Feb 15, 2016 at 1:57 PM, Benjamin Kenneally  > wrote:
>
>> Lync and Jabber share a large number of resources and registry settings.
>> If you want Lync to maintain control of all the MS Office integration
>> (you're running Jabber phone only, as an example), install Jabber with the
>> flags
>>
>> msiexec.exe CLEAR=1 /i CIscoJabberSetup.msi CLICK2X=DISABLE
>>
>> and you should be set. This causes it to install without overwriting any
>> of those registry settings, including click to call.
>>
>> Best regards,
>>
>> Benjamin Kenneally
>>
>> On Mon, Feb 15, 2016 at 1:40 PM Nazar Shabour 
>> wrote:
>>
>>> Dears,
>>>
>>> I found that when  Ms Lync  is working fine with outlook and reflecting
>>> all the IM status OK and then you install Jabber ,the sync is disturbed ,Is
>>> that due to the fact that Jabber overwrites the linkage to MS office and
>>> conflicts with Lync? any such experiences /opinions.
>>>
>>> Best Regards
>>>
>>>
>>> AbuALneez
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
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>
>
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Re: [cisco-voip] UCCX 9 prompts gibberish

[Bill Talley]

It would be even nicer if CCX developers added support for both, say like CCM 
or CUC.  If we need to switch codecs mid-call that's one thing but if one call 
comes across the WAN to an agent, and another call comes in locally to CCX, CCX 
is usually the only component in those media paths which doesn't support both 
g711 and g729 in those scenarios.  

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please 
excude my typtos.

> On Feb 16, 2016, at 11:18 AM, Anthony Holloway 
>  wrote:
> 
> I'm surprised no one has mentioned just using UCCX itself to record the audio.
> 
> See this link for the bare minimum steps required to record a prompt in UCCX, 
> no matter the audio codec.
> 
> https://supportforums.cisco.com/comment/7224091#comment-7224091
> 
> Also, and may I just state for the record that UCCX in G729 is more hassel 
> than it's worth.  Just account for G711 in your BW or use transcoders.
> 
>> On Tue, Feb 16, 2016 at 11:09 AM, Brian Meade  wrote:
>> According to the admin guide, Cisco has a white paper on recording prompts 
>> as G.729:
>> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00
>> 
>> You just need to email to apps-supp...@cisco.com to obtain a copy.  It might 
>> have some other ideas not mentioned here.
>> 
>>> On Tue, Feb 16, 2016 at 11:51 AM, abbas Wali  wrote:
>>> have got that in window xp sound recorder. but again all this is giving 
>>> back G711.
>>> 
>>> I think the last resort is upload the file as MoH file and then dloading 
>>> again to get G729 :((
>>> pain..
>>> 
 On 16 February 2016 at 16:42, Andreas Sikkema  wrote:
 James,
 
 > No, just for G711. I don't have a solution for G729. Hopefully someone 
 > else
 > does.
 
 G.729 is patent encumbered, so no "free" (beer or otherwise) solutions 
 there.
 
 Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be
 one of these in Audacity.
 
 --
 Andreas Sikkema
 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip
>>> 
>>> 
>>> 
>>> -- 
>>> Abbas Wali
>>> 
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> 
>> 
>> ___
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> 
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Re: [cisco-voip] UCCX 9 prompts gibberish

[James Buchanan]

LOL--we like the convoluted solutions. You had to come out with something
workable! Thanks!

On Tue, Feb 16, 2016 at 12:18 PM, Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> I'm surprised no one has mentioned just using UCCX itself to record the
> audio.
>
> See this link for the bare minimum steps required to record a prompt in
> UCCX, no matter the audio codec.
>
> https://supportforums.cisco.com/comment/7224091#comment-7224091
>
> Also, and may I just state for the record that UCCX in G729 is more hassel
> than it's worth.  Just account for G711 in your BW or use transcoders.
>
> On Tue, Feb 16, 2016 at 11:09 AM, Brian Meade  wrote:
>
>> According to the admin guide, Cisco has a white paper on recording
>> prompts as G.729:
>>
>> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00
>>
>> You just need to email to apps-supp...@cisco.com to obtain a copy.  It
>> might have some other ideas not mentioned here.
>>
>> On Tue, Feb 16, 2016 at 11:51 AM, abbas Wali  wrote:
>>
>>> have got that in window xp sound recorder. but again all this is giving
>>> back G711.
>>>
>>> I think the last resort is upload the file as MoH file and then dloading
>>> again to get G729 :((
>>> pain..
>>>
>>> On 16 February 2016 at 16:42, Andreas Sikkema  wrote:
>>>
 James,

 > No, just for G711. I don't have a solution for G729. Hopefully
 someone else
 > does.

 G.729 is patent encumbered, so no "free" (beer or otherwise) solutions
 there.

 Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be
 one of these in Audacity.

 --
 Andreas Sikkema
 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip

>>>
>>>
>>>
>>> --
>>> *Abbas Wali*
>>>
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
> ___
> cisco-voip mailing list
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] UCCX 9 prompts gibberish

[Brian Meade]

According to the admin guide, Cisco has a white paper on recording prompts
as G.729:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001.html#UCCX_TK_R3A08A4D_00

You just need to email to apps-supp...@cisco.com to obtain a copy.  It
might have some other ideas not mentioned here.

On Tue, Feb 16, 2016 at 11:51 AM, abbas Wali  wrote:

> have got that in window xp sound recorder. but again all this is giving
> back G711.
>
> I think the last resort is upload the file as MoH file and then dloading
> again to get G729 :((
> pain..
>
> On 16 February 2016 at 16:42, Andreas Sikkema  wrote:
>
>> James,
>>
>> > No, just for G711. I don't have a solution for G729. Hopefully someone
>> else
>> > does.
>>
>> G.729 is patent encumbered, so no "free" (beer or otherwise) solutions
>> there.
>>
>> Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be
>> one of these in Audacity.
>>
>> --
>> Andreas Sikkema
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
>
> --
> *Abbas Wali*
>
> ___
> cisco-voip mailing list
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] UCCX 9 prompts gibberish

[abbas Wali]

have got that in window xp sound recorder. but again all this is giving
back G711.

I think the last resort is upload the file as MoH file and then dloading
again to get G729 :((
pain..

On 16 February 2016 at 16:42, Andreas Sikkema  wrote:

> James,
>
> > No, just for G711. I don't have a solution for G729. Hopefully someone
> else
> > does.
>
> G.729 is patent encumbered, so no "free" (beer or otherwise) solutions
> there.
>
> Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be
> one of these in Audacity.
>
> --
> Andreas Sikkema
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>



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Re: [cisco-voip] UCCX 9 prompts gibberish

[Andreas Sikkema]

James,

> No, just for G711. I don't have a solution for G729. Hopefully someone else
> does.

G.729 is patent encumbered, so no "free" (beer or otherwise) solutions there.

Also, CCIT U-Law is G.711 u-law is PCM u-law is PCMU. There must be
one of these in Audacity.

-- 
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Re: [cisco-voip] UCCX 9 prompts gibberish

[Evgeny Izetov]

I believe when you upload an MoH file to CUCM it stores it in G729 as one
of the formats. Then you could try retrieving it via CLI. Not sure if it
will work, haven't tried.

http://www.netcraftsmen.com/retrieving-music-on-hold-moh-files-from-cucm/

On Tue, Feb 16, 2016 at 11:17 AM, James Buchanan 
wrote:

> No, just for G711. I don't have a solution for G729. Hopefully someone
> else does.
>
> On Tue, Feb 16, 2016 at 11:12 AM, abbas Wali  wrote:
>
>> are we talking about converting them to G729?
>> i took all the steps few times now and everytime its the same.
>> even the file show it is been saved in 64kbps instead of 8.
>>
>> [image: Inline images 1]
>>
>> On 16 February 2016 at 16:03, James Buchanan 
>> wrote:
>>
>>> You can do it in Audacity under Other Formats when you export the file.
>>> However, I've never seen an option for G729.
>>>
>>> On Tue, Feb 16, 2016 at 10:17 AM, abbas Wali  wrote:
>>>
 ​yes seen them but again they save it in g711's. also in the new
 audacity there is no​ CCIT U-Law !!

 On 16 February 2016 at 15:12, James Buchanan  wrote:

> Even to g729?
>
> On 16 Feb 2016, at 10:11 AM, Haas, Neal  wrote:
>
> I use audacity all of the time to convert to a “Cisco” format.. here
> are two links for you
>
>
> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>
>
>
>
> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net
> ] *On Behalf Of *abbas Wali
> *Sent:* Tuesday, February 16, 2016 7:09 AM
> *To:* James Buchanan 
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>
>
>
> indeed that is the case.
>
> thanks alot.
>
>
>
> any free tool to record g729. Have tried Audacity but cant bring it as
> low as 8kbps.
>
>
>
> On 16 February 2016 at 14:29, James Buchanan <
> james.buchan...@gmail.com> wrote:
>
> Hello,
>
> In the System settings, are you set to use G729 for your prompts or
> G711? UCCX will not play one or the other. If you record G711 and upload 
> to
> a system set to play G729, that'll be the result.
>
> Thanks,
>
> James
>
>
>
> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali  wrote:
>
> Hi guys,
>
>
>
> Just need a quick help here.
>
>
>
> Every prompt I record ( via UnityC or Audacity etc ) upload and can
> only hear gibberish.
>
>
>
> But when I load an already saved file in G729 – it plays okay.
>
>
>
> I have checked an my regions for  phone dpool and application trigger
> are in the same region set to g711.
>
>
>
> The only other thing is that I am calling from a softphone vpn’ed. (
> but that shouldn’t make any difference )
>
>
>
> Please help.
>
> Thanks in advance.
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
>
>
> --
>
> *Abbas Wali*
>
>


 --
 *Abbas Wali*

>>>
>>>
>>
>>
>> --
>> *Abbas Wali*
>>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Re: [cisco-voip] UCCX 9 prompts gibberish

[abbas Wali]

are we talking about converting them to G729?
i took all the steps few times now and everytime its the same.
even the file show it is been saved in 64kbps instead of 8.

[image: Inline images 1]

On 16 February 2016 at 16:03, James Buchanan 
wrote:

> You can do it in Audacity under Other Formats when you export the file.
> However, I've never seen an option for G729.
>
> On Tue, Feb 16, 2016 at 10:17 AM, abbas Wali  wrote:
>
>> ​yes seen them but again they save it in g711's. also in the new audacity
>> there is no​ CCIT U-Law !!
>>
>> On 16 February 2016 at 15:12, James Buchanan 
>> wrote:
>>
>>> Even to g729?
>>>
>>> On 16 Feb 2016, at 10:11 AM, Haas, Neal  wrote:
>>>
>>> I use audacity all of the time to convert to a “Cisco” format.. here are
>>> two links for you
>>>
>>>
>>> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>>>
>>>
>>>
>>>
>>> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>>>
>>>
>>>
>>>
>>>
>>> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net
>>> ] *On Behalf Of *abbas Wali
>>> *Sent:* Tuesday, February 16, 2016 7:09 AM
>>> *To:* James Buchanan 
>>> *Cc:* cisco-voip@puck.nether.net
>>> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>>>
>>>
>>>
>>> indeed that is the case.
>>>
>>> thanks alot.
>>>
>>>
>>>
>>> any free tool to record g729. Have tried Audacity but cant bring it as
>>> low as 8kbps.
>>>
>>>
>>>
>>> On 16 February 2016 at 14:29, James Buchanan 
>>> wrote:
>>>
>>> Hello,
>>>
>>> In the System settings, are you set to use G729 for your prompts or
>>> G711? UCCX will not play one or the other. If you record G711 and upload to
>>> a system set to play G729, that'll be the result.
>>>
>>> Thanks,
>>>
>>> James
>>>
>>>
>>>
>>> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali  wrote:
>>>
>>> Hi guys,
>>>
>>>
>>>
>>> Just need a quick help here.
>>>
>>>
>>>
>>> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
>>> hear gibberish.
>>>
>>>
>>>
>>> But when I load an already saved file in G729 – it plays okay.
>>>
>>>
>>>
>>> I have checked an my regions for  phone dpool and application trigger
>>> are in the same region set to g711.
>>>
>>>
>>>
>>> The only other thing is that I am calling from a softphone vpn’ed. ( but
>>> that shouldn’t make any difference )
>>>
>>>
>>>
>>> Please help.
>>>
>>> Thanks in advance.
>>>
>>>
>>>
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Abbas Wali*
>>>
>>>
>>
>>
>> --
>> *Abbas Wali*
>>
>
>


-- 
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Re: [cisco-voip] UCCX 9 prompts gibberish

[James Buchanan]

No, just for G711. I don't have a solution for G729. Hopefully someone else
does.

On Tue, Feb 16, 2016 at 11:12 AM, abbas Wali  wrote:

> are we talking about converting them to G729?
> i took all the steps few times now and everytime its the same.
> even the file show it is been saved in 64kbps instead of 8.
>
> [image: Inline images 1]
>
> On 16 February 2016 at 16:03, James Buchanan 
> wrote:
>
>> You can do it in Audacity under Other Formats when you export the file.
>> However, I've never seen an option for G729.
>>
>> On Tue, Feb 16, 2016 at 10:17 AM, abbas Wali  wrote:
>>
>>> ​yes seen them but again they save it in g711's. also in the new
>>> audacity there is no​ CCIT U-Law !!
>>>
>>> On 16 February 2016 at 15:12, James Buchanan 
>>> wrote:
>>>
 Even to g729?

 On 16 Feb 2016, at 10:11 AM, Haas, Neal  wrote:

 I use audacity all of the time to convert to a “Cisco” format.. here
 are two links for you


 http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/




 http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/





 *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net
 ] *On Behalf Of *abbas Wali
 *Sent:* Tuesday, February 16, 2016 7:09 AM
 *To:* James Buchanan 
 *Cc:* cisco-voip@puck.nether.net
 *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish



 indeed that is the case.

 thanks alot.



 any free tool to record g729. Have tried Audacity but cant bring it as
 low as 8kbps.



 On 16 February 2016 at 14:29, James Buchanan 
 wrote:

 Hello,

 In the System settings, are you set to use G729 for your prompts or
 G711? UCCX will not play one or the other. If you record G711 and upload to
 a system set to play G729, that'll be the result.

 Thanks,

 James



 On Tue, Feb 16, 2016 at 9:26 AM, abbas wali  wrote:

 Hi guys,



 Just need a quick help here.



 Every prompt I record ( via UnityC or Audacity etc ) upload and can
 only hear gibberish.



 But when I load an already saved file in G729 – it plays okay.



 I have checked an my regions for  phone dpool and application trigger
 are in the same region set to g711.



 The only other thing is that I am calling from a softphone vpn’ed. (
 but that shouldn’t make any difference )



 Please help.

 Thanks in advance.



 ___
 cisco-voip mailing list
 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip







 --

 *Abbas Wali*


>>>
>>>
>>> --
>>> *Abbas Wali*
>>>
>>
>>
>
>
> --
> *Abbas Wali*
>
___
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Re: [cisco-voip] UCCX 9 prompts gibberish

[James Buchanan]

You can do it in Audacity under Other Formats when you export the file.
However, I've never seen an option for G729.

On Tue, Feb 16, 2016 at 10:17 AM, abbas Wali  wrote:

> ​yes seen them but again they save it in g711's. also in the new audacity
> there is no​ CCIT U-Law !!
>
> On 16 February 2016 at 15:12, James Buchanan 
> wrote:
>
>> Even to g729?
>>
>> On 16 Feb 2016, at 10:11 AM, Haas, Neal  wrote:
>>
>> I use audacity all of the time to convert to a “Cisco” format.. here are
>> two links for you
>>
>>
>> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>>
>>
>>
>>
>> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>>
>>
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net
>> ] *On Behalf Of *abbas Wali
>> *Sent:* Tuesday, February 16, 2016 7:09 AM
>> *To:* James Buchanan 
>> *Cc:* cisco-voip@puck.nether.net
>> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>>
>>
>>
>> indeed that is the case.
>>
>> thanks alot.
>>
>>
>>
>> any free tool to record g729. Have tried Audacity but cant bring it as
>> low as 8kbps.
>>
>>
>>
>> On 16 February 2016 at 14:29, James Buchanan 
>> wrote:
>>
>> Hello,
>>
>> In the System settings, are you set to use G729 for your prompts or G711?
>> UCCX will not play one or the other. If you record G711 and upload to a
>> system set to play G729, that'll be the result.
>>
>> Thanks,
>>
>> James
>>
>>
>>
>> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali  wrote:
>>
>> Hi guys,
>>
>>
>>
>> Just need a quick help here.
>>
>>
>>
>> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
>> hear gibberish.
>>
>>
>>
>> But when I load an already saved file in G729 – it plays okay.
>>
>>
>>
>> I have checked an my regions for  phone dpool and application trigger are
>> in the same region set to g711.
>>
>>
>>
>> The only other thing is that I am calling from a softphone vpn’ed. ( but
>> that shouldn’t make any difference )
>>
>>
>>
>> Please help.
>>
>> Thanks in advance.
>>
>>
>>
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Abbas Wali*
>>
>>
>
>
> --
> *Abbas Wali*
>
___
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Re: [cisco-voip] UCCX 9 prompts gibberish

[Haas, Neal]

this has worked 100% of the time for the past 6 years, For thousands of 
recordings.

http://snafder.blogspot.com/2011/01/saving-wav-files-in-ccitt-u-law-format.html

no issues. If it doesn’t work then you missed a step.

Neal

From: abbas Wali [mailto:abba...@gmail.com]
Sent: Tuesday, February 16, 2016 7:17 AM
To: James Buchanan 
Cc: Haas, Neal ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX 9 prompts gibberish

​yes seen them but again they save it in g711's. also in the new audacity there 
is no​ CCIT U-Law !!

On 16 February 2016 at 15:12, James Buchanan 
> wrote:
Even to g729?

On 16 Feb 2016, at 10:11 AM, Haas, Neal 
> wrote:
I use audacity all of the time to convert to a “Cisco” format.. here are two 
links for you
http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/

http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of abbas 
Wali
Sent: Tuesday, February 16, 2016 7:09 AM
To: James Buchanan >
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX 9 prompts gibberish

indeed that is the case.
thanks alot.

any free tool to record g729. Have tried Audacity but cant bring it as low as 
8kbps.

On 16 February 2016 at 14:29, James Buchanan 
> wrote:
Hello,
In the System settings, are you set to use G729 for your prompts or G711? UCCX 
will not play one or the other. If you record G711 and upload to a system set 
to play G729, that'll be the result.
Thanks,
James

On Tue, Feb 16, 2016 at 9:26 AM, abbas wali 
> wrote:
Hi guys,

Just need a quick help here.

Every prompt I record ( via UnityC or Audacity etc ) upload and can only hear 
gibberish.

But when I load an already saved file in G729 – it plays okay.

I have checked an my regions for  phone dpool and application trigger are in 
the same region set to g711.

The only other thing is that I am calling from a softphone vpn’ed. ( but that 
shouldn’t make any difference )

Please help.
Thanks in advance.

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip




--
Abbas Wali



--
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Re: [cisco-voip] UCCX 9 prompts gibberish

[Haas, Neal]

I use audacity all of the time to convert to a “Cisco” format.. here are two 
links for you
http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/

http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of abbas 
Wali
Sent: Tuesday, February 16, 2016 7:09 AM
To: James Buchanan 
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX 9 prompts gibberish

indeed that is the case.
thanks alot.

any free tool to record g729. Have tried Audacity but cant bring it as low as 
8kbps.

On 16 February 2016 at 14:29, James Buchanan 
> wrote:
Hello,
In the System settings, are you set to use G729 for your prompts or G711? UCCX 
will not play one or the other. If you record G711 and upload to a system set 
to play G729, that'll be the result.
Thanks,
James

On Tue, Feb 16, 2016 at 9:26 AM, abbas wali 
> wrote:
Hi guys,

Just need a quick help here.

Every prompt I record ( via UnityC or Audacity etc ) upload and can only hear 
gibberish.

But when I load an already saved file in G729 – it plays okay.

I have checked an my regions for  phone dpool and application trigger are in 
the same region set to g711.

The only other thing is that I am calling from a softphone vpn’ed. ( but that 
shouldn’t make any difference )

Please help.
Thanks in advance.

___
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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip




--
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Re: [cisco-voip] UCCX 9 prompts gibberish

[abbas Wali]

​yes seen them but again they save it in g711's. also in the new audacity
there is no​ CCIT U-Law !!

On 16 February 2016 at 15:12, James Buchanan 
wrote:

> Even to g729?
>
> On 16 Feb 2016, at 10:11 AM, Haas, Neal  wrote:
>
> I use audacity all of the time to convert to a “Cisco” format.. here are
> two links for you
>
>
> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>
>
>
>
> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net
> ] *On Behalf Of *abbas Wali
> *Sent:* Tuesday, February 16, 2016 7:09 AM
> *To:* James Buchanan 
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>
>
>
> indeed that is the case.
>
> thanks alot.
>
>
>
> any free tool to record g729. Have tried Audacity but cant bring it as low
> as 8kbps.
>
>
>
> On 16 February 2016 at 14:29, James Buchanan 
> wrote:
>
> Hello,
>
> In the System settings, are you set to use G729 for your prompts or G711?
> UCCX will not play one or the other. If you record G711 and upload to a
> system set to play G729, that'll be the result.
>
> Thanks,
>
> James
>
>
>
> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali  wrote:
>
> Hi guys,
>
>
>
> Just need a quick help here.
>
>
>
> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
> hear gibberish.
>
>
>
> But when I load an already saved file in G729 – it plays okay.
>
>
>
> I have checked an my regions for  phone dpool and application trigger are
> in the same region set to g711.
>
>
>
> The only other thing is that I am calling from a softphone vpn’ed. ( but
> that shouldn’t make any difference )
>
>
>
> Please help.
>
> Thanks in advance.
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
>
>
> --
>
> *Abbas Wali*
>
>


-- 
*Abbas Wali*
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Re: [cisco-voip] UCCX 9 prompts gibberish

[James Buchanan]

Even to g729?

> On 16 Feb 2016, at 10:11 AM, Haas, Neal  wrote:
> 
> I use audacity all of the time to convert to a “Cisco” format.. here are two 
> links for you
> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>  
> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>  
>  
> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
> abbas Wali
> Sent: Tuesday, February 16, 2016 7:09 AM
> To: James Buchanan 
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] UCCX 9 prompts gibberish
>  
> indeed that is the case. 
> thanks alot.
>  
> any free tool to record g729. Have tried Audacity but cant bring it as low as 
> 8kbps. 
>  
> On 16 February 2016 at 14:29, James Buchanan  
> wrote:
> Hello,
> 
> In the System settings, are you set to use G729 for your prompts or G711? 
> UCCX will not play one or the other. If you record G711 and upload to a 
> system set to play G729, that'll be the result.
> 
> Thanks,
> 
> James
>  
> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali  wrote:
> Hi guys,
>  
> Just need a quick help here.
>  
> Every prompt I record ( via UnityC or Audacity etc ) upload and can only hear 
> gibberish.
>  
> But when I load an already saved file in G729 – it plays okay.
>  
> I have checked an my regions for  phone dpool and application trigger are in 
> the same region set to g711.
>  
> The only other thing is that I am calling from a softphone vpn’ed. ( but that 
> shouldn’t make any difference )
>  
> Please help.
> Thanks in advance.
>  
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 
>  
> 
> 
>  
> --
> Abbas Wali
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Re: [cisco-voip] UCCX 9 prompts gibberish

[James Buchanan]

Hello,

In the System settings, are you set to use G729 for your prompts or G711?
UCCX will not play one or the other. If you record G711 and upload to a
system set to play G729, that'll be the result.

Thanks,

James

On Tue, Feb 16, 2016 at 9:26 AM, abbas wali  wrote:

> Hi guys,
>
>
>
> Just need a quick help here.
>
>
>
> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
> hear gibberish.
>
>
>
> But when I load an already saved file in G729 – it plays okay.
>
>
>
> I have checked an my regions for  phone dpool and application trigger are
> in the same region set to g711.
>
>
>
> The only other thing is that I am calling from a softphone vpn’ed. ( but
> that shouldn’t make any difference )
>
>
>
> Please help.
>
> Thanks in advance.
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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[cisco-voip] UCCX 9 prompts gibberish

[abbas wali]

Hi guys, 

 

Just need a quick help here.

 

Every prompt I record ( via UnityC or Audacity etc ) upload and can only
hear gibberish. 

 

But when I load an already saved file in G729 - it plays okay.

 

I have checked an my regions for  phone dpool and application trigger are in
the same region set to g711.

 

The only other thing is that I am calling from a softphone vpn'ed. ( but
that shouldn't make any difference )

 

Please help.

Thanks in advance. 

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