Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

2019-01-10 Thread Paul Bottone 
James,

We have are on sip88xx.12.1.1.12 and do not have that problem
I have downloaded 12.1.5.16 but not used it on anything

I looked back to when I was having the problem and in my notes (with TAC) it 
stated that we performed three things

  1.  We upgraded the firmware to the version stated above
  2.  Created a new soft-key template for our phones not using the standard 
soft-key template
  3.  Changed the phones to use Enhanced mode.

This gave us other challenges as some people liked having the boxes on the 
right side of the screen.

Most didn't notice the change.

Hope this helps

Paul

On 1/10/19 8:18 AM, James Dust wrote:
I’d definitely give it a go on a small group of vocal users,

On 10 Jan 2019, at 12:49, Jon Fox 
mailto:jonfox...@gmail.com>> wrote:

What are your thoughts about downgrading?

On Wed, 9 Jan 2019, 23:15 James Dust 
mailto:james.d...@charles-stanley.co.uk> 
wrote:
Evening all,

We have upgraded a handful of phones to firmware version 12-5-1-16, but it’s 
not fixed this issue.

Can anyone recommend a firmware that does work?

Many thanks

James

On 8 Jan 2019, at 12:15, James Dust 
mailto:james.d...@charles-stanley.co.uk>> 
wrote:

Thanks Jon,

Our maintainer has recommended version 12-5-1-16 which I have downloaded and am 
currently trialling.

Thanks again

James







From: Jon Fox [mailto:jonfox...@gmail.com]
Sent: 08 January 2019 12:13
To: James Dust
Cc: Paul Bottone; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco 8851 shared line question

Hey James.
Believe it or not I actually had to downgrade to 11.7 to get it functioning 
correctly.
I'll need to look at my notes at what version I eventually went to to get it 
fixed totally.
Jon


On 8 Jan 2019 10:50, "James Dust" 
mailto:james.d...@charles-stanley.co.uk>> 
wrote:
Mornign Jon and thank you for that,

The problem seems to be the same so I have raised this with our reseller, 
however we are using version: sip88xx.12-1-1-12

What version did you goto in order to resolve this?

Many thanks

James



From: Jon Fox [mailto:jonfox...@gmail.com]
Sent: 07 January 2019 20:05
To: Paul Bottone; James Dust
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco 8851 shared line question

Hey James, Did you get to the bottom of this?
Sounds similar to something i had not so long ago which turned out to be a bug 
CSCvh30732.
What firmware are you using?

Jon

On 7 Jan 2019, at 18:59, Paul Bottone mailto:pa...@uwo.ca>> wrote:

We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected it 
by performing the following:
upgraded the 8851 firmware to sip88xx.12-1-1-12
On the device page changing the following:
 Line Mode Field to Enhanced Line Mode
This parameter allows admin to switch between Session Line Mode and Enhanced 
Line Mode. While in Session Line Mode, the buttons on the left of the screen 
can be configured as programmable line keys and the buttons on the right of the 
screen are always session keys. While in Enhanced Line Mode, all the buttons 
can be configured as programmable line keys.


This is a required field.

Default: Session Line Mode

: Only a limited number of features are supported with Enhanced Line mode. When 
Session Line mode is selected, only the first five configured lines are 
displayed on the phone with Intelligent Proximity disabled. For additional 
information, please see the Cisco IP Phone 8800 Series Administration Guide for 
Cisco Unified Communications Manager and latest release notes.


or if you are no Standard mode change
Revert all Calls to Enable
When enabled, phone will revert to All Calls after any call is ended if the 
call is on a filter other than Primary line, All Calls or Alerting Calls.
  This is a required field.
  Default: Disabled
Show All Calls on Primary Line to Enabled
 When enabled, indicates that all calls presented to this device will be shown 
when the Primary line is selected.
  This is a required field.
  Default: Disabled

This should fix your problem
--
Paul Bottone: pa...@uwo.ca
Telecommunications Network Analyst
Western Technology Services
Network Operations Centre
Phone: (519) 661-2014
Extension: 86170
Western University
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Re: [cisco-voip] Root Certs Not Installed During CUCM Upgrade?/Smart Registration Not Working

2019-01-10 Thread Lelio Fulgenzi 

When we configured APNS support and TLS to webex, we had to install the 
Quovadis root certs as well. I _think_ that’s along the same lines of what you 
were doing.

So, no, they were not installed. We’re on v11.5 CUCM and x8.10 on Expressway.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip  On Behalf Of Matthew 
Loraditch
Sent: Thursday, January 10, 2019 9:24 AM
To: Matthew Loraditch ; 
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Root Certs Not Installed During CUCM Upgrade?/Smart 
Registration Not Working

Addendum, Uploading all the certs AND a full reboot fixed it. Not sure if I 
could have tried restarting a service besides Tomcat as well.



Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com

 |

e: mloradi...@heliontechnologies.com


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[Facebook]



[Twitter]


[LinkedIn]







From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Loraditch
Sent: Thursday, January 10, 2019 9:03 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Root Certs Not Installed During CUCM Upgrade?/Smart 
Registration Not Working

Is there a known bug on this?

Upgraded a customer from 10.5.2.11900 to 12.0 SU2. Was trying to register to 
Smart and saw some issues with the keystore in the logs and stumbled upon 
similar issues and noticed that the VeriSign, QuoVadis and Class 3 Primary CA 
Certs weren’t in my Tomcat Trust.

Not sure if they all were necessary but they are all on another 12.x cluster so 
I’ve uploaded them, although I still have issues. DNS is working so it’s not 
that.

I know SmartCallHome uses some related servers, and interestingly I get access 
Denied trying to look at those settings.

The errors I’m seeing in the SLM logs that I can identify are:
08:45:53.966 |24503,,,CuSlmSvr,4,10-01-2019 DEBUG [SLM-5] 
com.cisco.nesla.agent.impl.AgentKeyStoreManager#save - JCEKS not found

08:45:53.966 |24503,,,CuSlmSvr,4,10-01-2019 ERROR [SLM-5] 
com.cisco.nesla.agent.impl.AgentKeyStoreManager#save - saving to keystore failed


Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com

 |

e: mloradi...@heliontechnologies.com


[cid:image006.png@01D4A8C9.5DB19900]


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Re: [cisco-voip] Root Certs Not Installed During CUCM Upgrade?/Smart Registration Not Working

2019-01-10 Thread Matthew Loraditch 
Addendum, Uploading all the certs AND a full reboot fixed it. Not sure if I 
could have tried restarting a service besides Tomcat as well.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Matthew 
Loraditch
Sent: Thursday, January 10, 2019 9:03 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Root Certs Not Installed During CUCM Upgrade?/Smart 
Registration Not Working

Is there a known bug on this?

Upgraded a customer from 10.5.2.11900 to 12.0 SU2. Was trying to register to 
Smart and saw some issues with the keystore in the logs and stumbled upon 
similar issues and noticed that the VeriSign, QuoVadis and Class 3 Primary CA 
Certs weren’t in my Tomcat Trust.

Not sure if they all were necessary but they are all on another 12.x cluster so 
I’ve uploaded them, although I still have issues. DNS is working so it’s not 
that.

I know SmartCallHome uses some related servers, and interestingly I get access 
Denied trying to look at those settings.

The errors I’m seeing in the SLM logs that I can identify are:
08:45:53.966 |24503,,,CuSlmSvr,4,10-01-2019 DEBUG [SLM-5] 
com.cisco.nesla.agent.impl.AgentKeyStoreManager#save - JCEKS not found

08:45:53.966 |24503,,,CuSlmSvr,4,10-01-2019 ERROR [SLM-5] 
com.cisco.nesla.agent.impl.AgentKeyStoreManager#save - saving to keystore failed


Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com

 |

e: mloradi...@heliontechnologies.com


[cid:image001.png@01D4A8C6.2959A9C0]


[Facebook]



[Twitter]


[LinkedIn]








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[cisco-voip] Root Certs Not Installed During CUCM Upgrade?/Smart Registration Not Working

2019-01-10 Thread Matthew Loraditch 
Is there a known bug on this?

Upgraded a customer from 10.5.2.11900 to 12.0 SU2. Was trying to register to 
Smart and saw some issues with the keystore in the logs and stumbled upon 
similar issues and noticed that the VeriSign, QuoVadis and Class 3 Primary CA 
Certs weren't in my Tomcat Trust.

Not sure if they all were necessary but they are all on another 12.x cluster so 
I've uploaded them, although I still have issues. DNS is working so it's not 
that.

I know SmartCallHome uses some related servers, and interestingly I get access 
Denied trying to look at those settings.

The errors I'm seeing in the SLM logs that I can identify are:
08:45:53.966 |24503,,,CuSlmSvr,4,10-01-2019 DEBUG [SLM-5] 
com.cisco.nesla.agent.impl.AgentKeyStoreManager#save - JCEKS not found

08:45:53.966 |24503,,,CuSlmSvr,4,10-01-2019 ERROR [SLM-5] 
com.cisco.nesla.agent.impl.AgentKeyStoreManager#save - saving to keystore failed

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
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Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

2019-01-10 Thread James Dust 
I’d definitely give it a go on a small group of vocal users,

On 10 Jan 2019, at 12:49, Jon Fox 
mailto:jonfox...@gmail.com>> wrote:

What are your thoughts about downgrading?

On Wed, 9 Jan 2019, 23:15 James Dust 
mailto:james.d...@charles-stanley.co.uk> 
wrote:
Evening all,

We have upgraded a handful of phones to firmware version 12-5-1-16, but it’s 
not fixed this issue.

Can anyone recommend a firmware that does work?

Many thanks

James

On 8 Jan 2019, at 12:15, James Dust 
mailto:james.d...@charles-stanley.co.uk>> 
wrote:

Thanks Jon,

Our maintainer has recommended version 12-5-1-16 which I have downloaded and am 
currently trialling.

Thanks again

James







From: Jon Fox [mailto:jonfox...@gmail.com]
Sent: 08 January 2019 12:13
To: James Dust
Cc: Paul Bottone; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco 8851 shared line question

Hey James.
Believe it or not I actually had to downgrade to 11.7 to get it functioning 
correctly.
I'll need to look at my notes at what version I eventually went to to get it 
fixed totally.
Jon


On 8 Jan 2019 10:50, "James Dust" 
mailto:james.d...@charles-stanley.co.uk>> 
wrote:
Mornign Jon and thank you for that,

The problem seems to be the same so I have raised this with our reseller, 
however we are using version: sip88xx.12-1-1-12

What version did you goto in order to resolve this?

Many thanks

James



From: Jon Fox [mailto:jonfox...@gmail.com]
Sent: 07 January 2019 20:05
To: Paul Bottone; James Dust
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco 8851 shared line question

Hey James, Did you get to the bottom of this?
Sounds similar to something i had not so long ago which turned out to be a bug 
CSCvh30732.
What firmware are you using?

Jon

On 7 Jan 2019, at 18:59, Paul Bottone mailto:pa...@uwo.ca>> wrote:

We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected it 
by performing the following:
upgraded the 8851 firmware to sip88xx.12-1-1-12
On the device page changing the following:
 Line Mode Field to Enhanced Line Mode
This parameter allows admin to switch between Session Line Mode and Enhanced 
Line Mode. While in Session Line Mode, the buttons on the left of the screen 
can be configured as programmable line keys and the buttons on the right of the 
screen are always session keys. While in Enhanced Line Mode, all the buttons 
can be configured as programmable line keys.

This is a required field.

Default: Session Line Mode

: Only a limited number of features are supported with Enhanced Line mode. When 
Session Line mode is selected, only the first five configured lines are 
displayed on the phone with Intelligent Proximity disabled. For additional 
information, please see the Cisco IP Phone 8800 Series Administration Guide for 
Cisco Unified Communications Manager and latest release notes.


or if you are no Standard mode change
Revert all Calls to Enable
When enabled, phone will revert to All Calls after any call is ended if the 
call is on a filter other than Primary line, All Calls or Alerting Calls.
  This is a required field.
  Default: Disabled
Show All Calls on Primary Line to Enabled
 When enabled, indicates that all calls presented to this device will be shown 
when the Primary line is selected.
  This is a required field.
  Default: Disabled

This should fix your problem
--
Paul Bottone: pa...@uwo.ca
Telecommunications Network Analyst
Western Technology Services
Network Operations Centre
Phone: (519) 661-2014
Extension: 86170
Western University
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The contents of this email are confidential to the intended recipient and may 
not be disclosed. Although it is believed that this email and any attachments 
are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent 
by email. We hereby give you notice that a delivery receipt does not constitute 
acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where 
applicable), can be found at this URL 
http://www.charles-stanley.co.uk/contact-us/disclosure/


Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may 
not be disclosed. Although

Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

2019-01-10 Thread Jon Fox 
What are your thoughts about downgrading?

On Wed, 9 Jan 2019, 23:15 James Dust  Evening all,
>
> We have upgraded a handful of phones to firmware version 12-5-1-16, but
> it’s not fixed this issue.
>
> Can anyone recommend a firmware that does work?
>
> Many thanks
>
> James
>
> On 8 Jan 2019, at 12:15, James Dust 
> wrote:
>
> Thanks Jon,
>
>
>
> Our maintainer has recommended version 12-5-1-16 which I have downloaded
> and am currently trialling.
>
>
>
> Thanks again
>
>
>
> James
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Jon Fox [mailto:jonfox...@gmail.com ]
> *Sent:* 08 January 2019 12:13
> *To:* James Dust
> *Cc:* Paul Bottone; cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco 8851 shared line question
>
>
>
> Hey James.
>
> Believe it or not I actually had to downgrade to 11.7 to get it
> functioning correctly.
>
> I'll need to look at my notes at what version I eventually went to to get
> it fixed totally.
>
> Jon
>
>
>
>
>
> On 8 Jan 2019 10:50, "James Dust" 
> wrote:
>
> Mornign Jon and thank you for that,
>
>
>
> The problem seems to be the same so I have raised this with our reseller,
> however we are using version: sip88xx.12-1-1-12
>
>
>
> What version did you goto in order to resolve this?
>
>
>
> Many thanks
>
>
>
> James
>
>
>
>
>
>
>
> *From:* Jon Fox [mailto:jonfox...@gmail.com]
> *Sent:* 07 January 2019 20:05
> *To:* Paul Bottone; James Dust
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco 8851 shared line question
>
>
>
> Hey James, Did you get to the bottom of this?
>
> Sounds similar to something i had not so long ago which turned out to be a
> bug CSCvh30732
> 
> .
>
> What firmware are you using?
>
>
>
> Jon
>
>
>
> On 7 Jan 2019, at 18:59, Paul Bottone  wrote:
>
>
>
> We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected
> it by performing the following:
> upgraded the 8851 firmware to sip88xx.12-1-1-12
> On the device page changing the following:
>  Line Mode Field to Enhanced Line Mode
>
> This parameter allows admin to switch between Session Line Mode and
> Enhanced Line Mode. While in Session Line Mode, the buttons on the left of
> the screen can be configured as programmable line keys and the buttons on
> the right of the screen are always session keys. While in Enhanced Line
> Mode, all the buttons can be configured as programmable line keys.
>
> This is a required field.
>
> Default: Session Line Mode
>
> : Only a limited number of features are supported with Enhanced Line mode.
> When Session Line mode is selected, only the first five configured lines
> are displayed on the phone with Intelligent Proximity disabled. For
> additional information, please see the Cisco IP Phone 8800 Series
> Administration Guide for Cisco Unified Communications Manager and latest
> release notes.
>
>
> or if you are no Standard mode change
> Revert all Calls to Enable
>
> When enabled, phone will revert to All Calls after any call is ended if
> the call is on a filter other than Primary line, All Calls or Alerting
> Calls.
>
>   This is a required field.
>   Default: Disabled
> Show All Calls on Primary Line to Enabled
>
>  When enabled, indicates that all calls presented to this device will be
> shown when the Primary line is selected.
>
>   This is a required field.
>   Default: Disabled
>
> This should fix your problem
> --
>
> Paul Bottone: pa...@uwo.ca
> Telecommunications Network Analyst
> Western Technology Services
> Network Operations Centre
> Phone: (519) 661-2014
> Extension: 86170
> Western University
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
> *Consider the environment - Think before you print*
>
> The contents of this email are confidential to the intended recipient and
> may not be disclosed. Although it is believed that this email and any
> attachments are virus free, it is the responsibility of the recipient to
> confirm this.
>
> You are advised that urgent, time-sensitive communications should not be
> sent by email. We hereby give you notice that a delivery receipt does not
> constitute acknowledgement or receipt by the intended recipient(s).
>
> Details of Charles Stanley group companies and their regulators (where
> applicable), can be found at this URL
> http://www.charles-stanley.co.uk/contact-us/disclosure/
>
>
>
>
> *Consider the environment - Think before you print*
>
> The contents of this email are confidential to the intended recipient and
> may not be disclosed. Although it is believed that this email and any
> attachments are virus free, it is the res