We've made agents supervisors of some training teams in the past to allow
this out of the box.
Using a Quality Management add-on suite is probably going to be better for
both use cases though.
On Wed, Sep 15, 2021 at 5:46 PM Scott Voll wrote:
> What are others doing with new agents in UCCx.
You know the rule, reboot three times.
On Fri, Sep 17, 2021 at 6:13 PM Lelio Fulgenzi wrote:
>
> Hey, that’s great news! A reboot for a solution is inevitable possibility.
>
> Sent from my iPhone
>
> On Sep 17, 2021, at 6:22 PM, Jonathan Charles wrote:
>
>
>
> CAUTION: This email originated
