Re: [cisco-voip] Finesse crashing and agents being disconnected

You could also have them try it in a private tab like incognito. Sincerely, Benjamin M. Turner From: cisco-voip on behalf of Myron Young Sent: Wednesday, September 29, 2021 7:42:55 AM To: James Buchanan Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Finesse

Re: [cisco-voip] Low space on partitions in CUCM

I check PCD and just run some sort of migration. Or you could take a DRS backup then power down the publisher to then build a new publisher with the newer ova followed by a DRS restore on it. Building new subs can be done with your eyes closed. I think you can manipulate the mac ID on the

Re: [cisco-voip] Low space on partitions in CUCM

Thanks, but I believe that suggestion only frees up space on the common partition, not the active/inactive ones. Matthew Huff | Director of Technical Operations | OTA Management LLC Office: 914-460-4039 mh...@ox.com | www.ox.com

Re: [cisco-voip] Low space on partitions in CUCM

run the free common space. cop once you know you won't be switching version back to old or shutdown and expand vDisk. Delete unused loads. Reduce High and Power Watermark in RTMT. Purge CAR database. On Wed, Sep 29, 2021, 6:28 AM Matthew Huff wrote: > After upgrading from 11.5 to 14, I’m at

Re: [cisco-voip] Low space on partitions in CUCM

It was almost certainly done with the smaller partition size originally some years ago. I’m going to look at doing the rebuild, but it will probably be some time before I can justify the maintenance window and resources. Matthew Huff | Director of Technical Operations | OTA Management LLC

Re: [cisco-voip] Low space on partitions in CUCM

CSCvt97709 was for systems that installed using an older 80GB OVA and then upgraded. Partition sizes documented in CSCvt97709: TotalFreeUsed Disk/active 14154228K 319736K 13689364K (98%) Disk/inactive 14154228K

Re: [cisco-voip] Low space on partitions in CUCM

Yes? From: cisco-voip On Behalf Of Lelio Fulgenzi Sent: Wednesday, September 29, 2021 9:09 AM To: Matthew Huff ; Tim Smith Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Low space on partitions in CUCM Oh for the love of pete. Severity: 4 Minor From: cisco-voip

Re: [cisco-voip] Low space on partitions in CUCM

Oh for the love of pete. Severity: 4 Minor From: cisco-voip On Behalf Of Matthew Huff Sent: Wednesday, September 29, 2021 10:00 AM To: Tim Smith Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Low space on partitions in CUCM CAUTION: This email originated from outside of the University of

Re: [cisco-voip] Low space on partitions in CUCM

“show diskusage activelog sort” might help point to where things are going wrong as well. From: cisco-voip On Behalf Of Matthew Huff Sent: Wednesday, September 29, 2021 8:33 AM To: Tim Smith Cc: Cisco VoIP Group Subject: Re: [cisco-voip] Low space on partitions in CUCM CAUTION: This email

Re: [cisco-voip] Low space on partitions in CUCM

Evidently this is a known bug: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt97709 The “solution” is to do the upgrade, then do an export and a full redeployment with a new OVA template. Since there are trust, certs, etc…involved in this, it is a very involved procedure. Ughhh… Matthew

Re: [cisco-voip] Low space on partitions in CUCM

I can’t believe that we still have to deal with this crap. The BE7H appliances themselves are stocked with drive space. And honestly, I’d rather buy more compute than have to deal with disk space issues in 2021. Especially because the alerts and the tools available don’t always point to the

Re: [cisco-voip] Low space on partitions in CUCM

It’s 98% on active partion, 94% on inactive one, on both publisher and subscriber. Matthew Huff | Director of Technical Operations | OTA Management LLC Office: 914-460-4039 mh...@ox.com | www.ox.com

Re: [cisco-voip] Low space on partitions in CUCM

I've had these alerts pop up on fresh install during a PCD migration (new VM's) (it was 12.5 from memory) I spent a bit of time back and forth with TAC and checking with other TAC engineers etc. I think the outcome was basically that it was the standard setup of the Active Partition, and it isn't

Re: [cisco-voip] Low space on partitions in CUCM

I deleted the old firmware files and we don’t use any MOH sources other than the built in one. The copp file is for cleaning up the common partition, but I ran it anyway. The active parttion still shows 98% used. I’m afraid TAC is correct, the older ova file that we used for 11.5 created too

Re: [cisco-voip] Finesse crashing and agents being disconnected

No dumb question at all James. Interestingly we did not as thought that was only applicable before applying the patch. I will ask the agents to do so today and see if that helps. On Sep 29, 2021, at 2:38 AM, James Buchanan wrote:  Hi Myron, Pardon my asking a really dumb question--but after

Re: [cisco-voip] Low space on partitions in CUCM

Oh right... 1. Delete old firmware files. 2. Delete unused MOH sources. 3. Use the free space .cop file. On Wed, Sep 29, 2021 at 12:32 PM Matthew Huff wrote: > The alert that is being triggered isn’t the LogPartition space, it’s the > active partition space, which I believe is a separate area.

Re: [cisco-voip] Low space on partitions in CUCM

The alert that is being triggered isn’t the LogPartition space, it’s the active partition space, which I believe is a separate area. Any suggestion on how to cleanup space on the active parttion? Matthew Huff | Director of Technical Operations | OTA Management LLC Office: 914-460-4039

Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew, I totally agree but I think you'll be OK. I've done it when at a similar level and it's helped. Another thing you might do is to download all the log files and set them to delete when you download them. That might get you at a safer level. Kind Regards, James On Wed, Sep 29, 2021

Re: [cisco-voip] Low space on partitions in CUCM

If it was like 92%, fixing the log threshold would make me feel less nervous. At 98%, I’m more concerned. Maybe I shouldn’t be? Matthew Huff | Director of Technical Operations | OTA Management LLC Office: 914-460-4039 mh...@ox.com | www.ox.com

Re: [cisco-voip] Low space on partitions in CUCM

Hi Matthew, Have you tried adjusting the log file thresholds in RTMT? See https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200581-Procedure-to-Adjust-WaterMark-in-RTMT-of.html for more details. Thanks, James On Wed, Sep 29, 2021 at

[cisco-voip] Low space on partitions in CUCM

After upgrading from 11.5 to 14, I'm at 98% on publisher/subscriber on the active partition. Cisco TACs only suggestion is to redeploy from scratch from 14 ova. Given the issues with certs, trusts, licensing, etc, I'm loathe to do that. Anyone have any suggestions? Matthew Huff | Director of

Re: [cisco-voip] Finesse crashing and agents being disconnected

Hi Myron, Pardon my asking a really dumb question--but after applying the ES, did you have users clear their browser cache? I saw this very issue, applied the ES, and once clearing the cache didn't see it again. Thanks, James On Wed, Sep 29, 2021 at 7:36 AM Myron Young wrote: > Hi all, > >

[cisco-voip] Finesse crashing and agents being disconnected

Hi all, So it seems after finally completing a long awaited system upgrade, we’ve hit a bug (CSCvq11478 and CSCvx73795) with Finesse that no known workaround is helping. Currently we are running 12.5 cucm and ccx 12.5 su1 running HA over WAN and have had agents experience session crash