Re: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
I've used the ATA190 and it's family of 18X pretty often. In the case of the SIP devices like the 190 or 187 I have always been able to use the default SIP Profile settings; of course I'm generally dealing with vanilla networks and CCM's built very closely to the SRND. Here is where I would start (if you haven't already): What do you have the device security mode set to? If you have it set to Authenticated or Encrypted but it has not received a CTL file, the phone will attempt registration up to four times to make a secure connection. Are the MAC addresses for Phone 1 and Phone 2 correct (Phone 2 will usually loose the first two characters and append a 01 at the end of the device name). If you support auto registration, remove the devices and let them auto register and see if they stabilize. Any layer 1/2 issues (change out the patch cable, check the connection into the switchport ... etc)? Do you see any interface drops on the switchport? Is the switchport full duplex 10/100 or 10/1000? Have you shut/no shut the port just to see if clearing the port helps? Go through the IVR menu on the ATA itself and verify that it reports all the same settings that you CCM device configs show. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/190/1_0/english/administration/guide/sip/ATA190/a190_agBcd.html Thanks, Ryan From: bertacco.alessan...@alice.it To: cisco-voip@puck.nether.net Date: Mon, 23 Mar 2015 11:28:44 +0100 Subject: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2 Hi Guys, ATA190 FW version 1.1.2.(005) with CUCM 10.5.2.1-5, de-register randomly, and need to reboot the device to re-register again on the CUCM. Anyone as the same issue? Do you use a special SIP Device profile changing some timings, or you are using standard SIP Device Profile? Thank you all Regards Alessandro Bertacco ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
I should also add if you have a spare ATA190, swap it out and see if the issue stabilizes or continues on with the different device. If the issue persists with a different device, likely not the ATA. If you don't have a spare 190, then try your 190 on a different cluster if you have one (I don't think the 190 is officially supported on any version of CME yet, but you could try that if you don't have another cluster). Thanks, Ryan From: ryanh...@outlook.com To: bertacco.alessan...@alice.it; cisco-voip@puck.nether.net Date: Mon, 23 Mar 2015 09:19:36 -0400 Subject: Re: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2 I've used the ATA190 and it's family of 18X pretty often. In the case of the SIP devices like the 190 or 187 I have always been able to use the default SIP Profile settings; of course I'm generally dealing with vanilla networks and CCM's built very closely to the SRND. Here is where I would start (if you haven't already): What do you have the device security mode set to? If you have it set to Authenticated or Encrypted but it has not received a CTL file, the phone will attempt registration up to four times to make a secure connection. Are the MAC addresses for Phone 1 and Phone 2 correct (Phone 2 will usually loose the first two characters and append a 01 at the end of the device name). If you support auto registration, remove the devices and let them auto register and see if they stabilize. Any layer 1/2 issues (change out the patch cable, check the connection into the switchport ... etc)? Do you see any interface drops on the switchport? Is the switchport full duplex 10/100 or 10/1000? Have you shut/no shut the port just to see if clearing the port helps? Go through the IVR menu on the ATA itself and verify that it reports all the same settings that you CCM device configs show. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/190/1_0/english/administration/guide/sip/ATA190/a190_agBcd.html Thanks, Ryan From: bertacco.alessan...@alice.it To: cisco-voip@puck.nether.net Date: Mon, 23 Mar 2015 11:28:44 +0100 Subject: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2 Hi Guys, ATA190 FW version 1.1.2.(005) with CUCM 10.5.2.1-5, de-register randomly, and need to reboot the device to re-register again on the CUCM. Anyone as the same issue? Do you use a special SIP Device profile changing some timings, or you are using standard SIP Device Profile? Thank you all Regards Alessandro Bertacco ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
There used to be a defect where ATAs with only one line configured/registered would deregister due to the second line constantly attempting to download a configuration. I am not sure if it only impacted the 18X or not though . . . I’ll try to find an article. Rob From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Huff Sent: Monday, March 23, 2015 9:20 AM To: Alessandro Bertacco; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2 I've used the ATA190 and it's family of 18X pretty often. In the case of the SIP devices like the 190 or 187 I have always been able to use the default SIP Profile settings; of course I'm generally dealing with vanilla networks and CCM's built very closely to the SRND. Here is where I would start (if you haven't already): What do you have the device security mode set to? If you have it set to Authenticated or Encrypted but it has not received a CTL file, the phone will attempt registration up to four times to make a secure connection. Are the MAC addresses for Phone 1 and Phone 2 correct (Phone 2 will usually loose the first two characters and append a 01 at the end of the device name). If you support auto registration, remove the devices and let them auto register and see if they stabilize. Any layer 1/2 issues (change out the patch cable, check the connection into the switchport ... etc)? Do you see any interface drops on the switchport? Is the switchport full duplex 10/100 or 10/1000? Have you shut/no shut the port just to see if clearing the port helps? Go through the IVR menu on the ATA itself and verify that it reports all the same settings that you CCM device configs show. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cata/190/1_0/english/administration/guide/sip/ATA190/a190_agBcd.html Thanks, Ryan From: bertacco.alessan...@alice.itmailto:bertacco.alessan...@alice.it To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Date: Mon, 23 Mar 2015 11:28:44 +0100 Subject: [cisco-voip] ATA190 Random De-Register from CUCM 10.5.2 Hi Guys, ATA190 FW version 1.1.2.(005) with CUCM 10.5.2.1-5, de-register randomly, and need to reboot the device to re-register again on the CUCM. Anyone as the same issue? Do you use a special SIP Device profile changing some timings, or you are using standard SIP Device Profile? Thank you all Regards Alessandro Bertacco ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] ATA190 Random De-Register from CUCM 10.5.2
Hi Guys, ATA190 FW version 1.1.2.(005) with CUCM 10.5.2.1-5, de-register randomly, and need to reboot the device to re-register again on the CUCM. Anyone as the same issue? Do you use a special SIP Device profile changing some timings, or you are using standard SIP Device Profile? Thank you all Regards Alessandro Bertacco ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
