Re: [cisco-voip] CUCILYNC Voicemail login issues
Capture the packets via Wireshark/network. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Huff Sent: Tuesday, January 13, 2015 9:19 AM To: george.hend...@l-3com.com; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues Have you reconfirmed all your integration credentials? You might not get a directory error because the bind request might not even be making it to your directory server. Did anything change about the directory server (ip address, bind account credentials, password expire ... etc)? Can the clients still talk to the directory server over the required ports? Thanks, Ryan From: george.hend...@l-3com.commailto:george.hend...@l-3com.com To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Date: Tue, 13 Jan 2015 14:03:18 + Subject: [cisco-voip] CUCILYNC Voicemail login issues Hey Guys, I’m seeing an issue where I am getting “invalid username or password” when trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for the Directory services. However, I can login to the Cisco PCA page just fine with my credentials. Nothing has changed with the voicemail system and all the registry entries are correct for pointing to the voicemail system for CUCILYNC. Any ideas what could cause this? Thanks, Bill ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip itevomcid ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCILYNC Voicemail login issues
Another thing to look at / consider is client DNS issues (if the client is trying to resolve the directory server by hostname). Which, should be evident in the p-caps. Thanks, Ryan From: jason.aar...@dimensiondata.com To: ryanh...@outlook.com; george.hend...@l-3com.com; cisco-voip@puck.nether.net Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues Date: Tue, 13 Jan 2015 14:46:50 + Capture the packets via Wireshark/network. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Huff Sent: Tuesday, January 13, 2015 9:19 AM To: george.hend...@l-3com.com; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues Have you reconfirmed all your integration credentials? You might not get a directory error because the bind request might not even be making it to your directory server. Did anything change about the directory server (ip address, bind account credentials, password expire ... etc)? Can the clients still talk to the directory server over the required ports? Thanks, Ryan From: george.hend...@l-3com.com To: cisco-voip@puck.nether.net Date: Tue, 13 Jan 2015 14:03:18 + Subject: [cisco-voip] CUCILYNC Voicemail login issues Hey Guys, I’m seeing an issue where I am getting “invalid username or password” when trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for the Directory services. However, I can login to the Cisco PCA page just fine with my credentials. Nothing has changed with the voicemail system and all the registry entries are correct for pointing to the voicemail system for CUCILYNC. Any ideas what could cause this? Thanks, Bill ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip itevomcid ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] CUCILYNC Voicemail login issues
Hey Guys, I'm seeing an issue where I am getting invalid username or password when trying to authenticate in CUCILYNC for Voicemail, but I don't get an error for the Directory services. However, I can login to the Cisco PCA page just fine with my credentials. Nothing has changed with the voicemail system and all the registry entries are correct for pointing to the voicemail system for CUCILYNC. Any ideas what could cause this? Thanks, Bill ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] CUCILYNC Voicemail login issues
You can have it either way (depending on your configuration), whatever is being advertised to your client for directory auth is what your client is trying to contact. I would fire up wireshark as suggested and see what is going on in packet land, could just be a silly network issue. Thanks, Ryan From: george.hend...@l-3com.com To: ryanh...@outlook.com; jason.aar...@dimensiondata.com; cisco-voip@puck.nether.net Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues Date: Tue, 13 Jan 2015 14:54:12 + Does the CUCILYNC client go straight to LDAP server (the one set in the registry) for Voicemail authentication or to the voicemail server? Service account for Unity Connection in AD is fine. From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Tuesday, January 13, 2015 9:51 AM To: Jason Aarons AM; Hendrix, George (Bill) @ NSS; cisco-voip@puck.nether.net Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues Another thing to look at / consider is client DNS issues (if the client is trying to resolve the directory server by hostname). Which, should be evident in the p-caps. Thanks, Ryan From: jason.aar...@dimensiondata.com To: ryanh...@outlook.com; george.hend...@l-3com.com; cisco-voip@puck.nether.net Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues Date: Tue, 13 Jan 2015 14:46:50 + Capture the packets via Wireshark/network. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Huff Sent: Tuesday, January 13, 2015 9:19 AM To: george.hend...@l-3com.com; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues Have you reconfirmed all your integration credentials? You might not get a directory error because the bind request might not even be making it to your directory server. Did anything change about the directory server (ip address, bind account credentials, password expire ... etc)? Can the clients still talk to the directory server over the required ports? Thanks, Ryan From: george.hend...@l-3com.com To: cisco-voip@puck.nether.net Date: Tue, 13 Jan 2015 14:03:18 + Subject: [cisco-voip] CUCILYNC Voicemail login issues Hey Guys, I’m seeing an issue where I am getting “invalid username or password” when trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for the Directory services. However, I can login to the Cisco PCA page just fine with my credentials. Nothing has changed with the voicemail system and all the registry entries are correct for pointing to the voicemail system for CUCILYNC. Any ideas what could cause this? Thanks, Bill ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip itevomcid ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
