Re: [cisco-voip] Call Recording Options

Verba/Verint and Nice along with direct Calabrio are the big ones in this space but may be overkill. On Fri, Mar 9, 2018 at 12:27 PM, Dan Mason wrote: > Has anyone had any experience with 3rd party call recording vendors? Any > recommendations for a Cisco centric call

Re: [cisco-voip] Call Recording Options

Enghouse has QMS. we use it without contact center but it does have plug ins for it. Works for our needs. Both for inhouse and remote users. Scott On Fri, Mar 9, 2018 at 9:27 AM, Dan Mason wrote: > Has anyone had any experience with 3rd party call recording vendors?

Re: [cisco-voip] Call Recording Options

er.net Subject: [cisco-voip] Call Recording Options Security Notice: This is an EXTERNAL email. Please exercise caution and DO NOT open attachments or click links from unknown or unexpected senders. Has anyone had any experience with 3rd party call recording vendors? Any recommendations for a

[cisco-voip] Call Recording Options

Has anyone had any experience with 3rd party call recording vendors? Any recommendations for a Cisco centric call center (CCM 10/CCX 10.6)? I'm familiar with CallRec/Zoom. The native call recording solution isn't 100% reliable so we are looking for other 3rd party options. Thanks, Dan