The components displayed on the first page are defined by an XML file stored on
the UCM server. Likely that file is missing or corrupt. Any unexpected power
outages or filesystem issues?
Filenames on the server are documented in the footnote here:
The weird thing is, it started working.. No changes were made. Really
really strange. No, I'm not imagining things and made sure I was using
the right servers and such. We had 2-3 people try from different PCs
with different RTMT versions including the one from the particular
CUCM server.
It
Anyone seen RTMT not show the first screen on Collect Traces function?
It does not show the screen for which components to select to gather
traces for and shows a hour glass for a second or two and goes right
to the second window where you set the path, zip, and duration you
want to collect for.
