[cisco-voip] Recording Proiles
I have a client that is using the 88XX model of phone with KEM's. They also have a recording profile configured and working with no issues. However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it. Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server as of yet. If we span the recording the call gets recorded. Leslie ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Recording Proiles
Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile. I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow. Sent from my iPhone On Mar 27, 2014, at 5:33 PM, Leslie Meade leslie.me...@lvs1.com wrote: I have a client that is using the 88XX model of phone with KEM’s. They also have a recording profile configured and working with no issues. However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it. Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server as of yet. If we span the recording the call gets recorded. Leslie ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Recording Proiles
Every line has a recording profile on it. If I select the speed dial it will select the primary line. If I make a call from the primary line it records that call. It's only speed dial that's not functional. Leslie Meade .. Mobile:778.228.4339 | Main: 604.676.5239 Email: leslie.me...@lvs1.commailto:leslie.me...@lvs1.com From: Pavan K [mailto:pav.c...@gmail.com] Sent: Thursday, March 27, 2014 5:29 PM To: Erick Cc: Leslie Meade; cisco-voip (cisco-voip@puck.nether.net) Subject: Re: [cisco-voip] Recording Proiles Leslie, When the speed dial is depressed, which line is being used to make the call ? Perhaps that line does not have a. Recording profile. What happens when you dial the same number manually on the same line ? I am reasonably sure that speed dials do not have anything to do with recording profiles. On Mar 27, 2014 7:18 PM, Erick erick...@gmail.commailto:erick...@gmail.com wrote: Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile. I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow. Sent from my iPhone On Mar 27, 2014, at 5:33 PM, Leslie Meade leslie.me...@lvs1.commailto:leslie.me...@lvs1.com wrote: I have a client that is using the 88XX model of phone with KEM's. They also have a recording profile configured and working with no issues. However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it. Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server as of yet. If we span the recording the call gets recorded. Leslie ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Recording Proiles
Leslie, When the speed dial is depressed, which line is being used to make the call ? Perhaps that line does not have a. Recording profile. What happens when you dial the same number manually on the same line ? I am reasonably sure that speed dials do not have anything to do with recording profiles. On Mar 27, 2014 7:18 PM, Erick erick...@gmail.com wrote: Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile. I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow. Sent from my iPhone On Mar 27, 2014, at 5:33 PM, Leslie Meade leslie.me...@lvs1.com wrote: I have a client that is using the 88XX model of phone with KEM's. They also have a recording profile configured and working with no issues. However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it. Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server as of yet. If we span the recording the call gets recorded. Leslie ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Recording Proiles
Leslie, If you pull the call manager traces and pull out the Recording( instance for the failed call. Do you see any bib allocation error or any other errors from the recording feature ? On Mar 27, 2014 7:31 PM, Leslie Meade leslie.me...@lvs1.com wrote: Every line has a recording profile on it. If I select the speed dial it will select the primary line. If I make a call from the primary line it records that call. It's only speed dial that's not functional. *Leslie Meade* .. * Mobile:778.228.4339 778.228.4339* | *Main:* *604.676.5239 604.676.5239* *Email:* leslie.me...@lvs1.com *From:* Pavan K [mailto:pav.c...@gmail.com] *Sent:* Thursday, March 27, 2014 5:29 PM *To:* Erick *Cc:* Leslie Meade; cisco-voip (cisco-voip@puck.nether.net) *Subject:* Re: [cisco-voip] Recording Proiles Leslie, When the speed dial is depressed, which line is being used to make the call ? Perhaps that line does not have a. Recording profile. What happens when you dial the same number manually on the same line ? I am reasonably sure that speed dials do not have anything to do with recording profiles. On Mar 27, 2014 7:18 PM, Erick erick...@gmail.com wrote: Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile. I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow. Sent from my iPhone On Mar 27, 2014, at 5:33 PM, Leslie Meade leslie.me...@lvs1.com wrote: I have a client that is using the 88XX model of phone with KEM's. They also have a recording profile configured and working with no issues. However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it. Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server as of yet. If we span the recording the call gets recorded. Leslie ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Recording Proiles
Perhaps a CSS bug? Makes little sense but is the recording pilot in a reachable PT for the device as opposed to just the Recording CSS? On Thu, Mar 27, 2014 at 8:31 PM, Leslie Meade leslie.me...@lvs1.com wrote: Every line has a recording profile on it. If I select the speed dial it will select the primary line. If I make a call from the primary line it records that call. It's only speed dial that's not functional. *Leslie Meade* .. * Mobile:778.228.4339 778.228.4339* | *Main:* *604.676.5239 604.676.5239* *Email:* leslie.me...@lvs1.com *From:* Pavan K [mailto:pav.c...@gmail.com] *Sent:* Thursday, March 27, 2014 5:29 PM *To:* Erick *Cc:* Leslie Meade; cisco-voip (cisco-voip@puck.nether.net) *Subject:* Re: [cisco-voip] Recording Proiles Leslie, When the speed dial is depressed, which line is being used to make the call ? Perhaps that line does not have a. Recording profile. What happens when you dial the same number manually on the same line ? I am reasonably sure that speed dials do not have anything to do with recording profiles. On Mar 27, 2014 7:18 PM, Erick erick...@gmail.com wrote: Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile. I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow. Sent from my iPhone On Mar 27, 2014, at 5:33 PM, Leslie Meade leslie.me...@lvs1.com wrote: I have a client that is using the 88XX model of phone with KEM's. They also have a recording profile configured and working with no issues. However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it. Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server as of yet. If we span the recording the call gets recorded. Leslie ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
