Re: [cisco-voip] Trouble Getting 8831 to register

[Carlo via cisco-voip]

I was also having problems with the 8831 on a 10.5. 
I found that if I had the tech do a factory reset from the menu, the phone 
would come up. Another problem was with the database. I would have to delete 
the phone from the system and let the phone auto register. 

Sent from my iPhone

> On Jun 27, 2016, at 7:31 AM, Thomas Theisen  wrote:
> 
> 
> I have been working with TAC trying to get our first 8831 phone to register 
> with our 10.0.1.11900-2 CUCM but we have had no success.  The strange thing 
> is that I found that the registration is "Rejected" before I even patch the 
> phone into the network.  TAC updated the load information for the 8831 to 
> sip8831.9-3-3-TO-10-3-1 so I think I have the most up-to-date load for the 
> phone.  I am using a switch port that had a 7965 attached to it so I know the 
> pathway to CUCM is clear.  This is the first sip phone we have tried to 
> introduce to the system but we have sip trunks so I know the correct ports 
> are enabled for sip.  
> 
> -- 
> Thomas Theisen
> Network Tech IV
> University of Rhode Island
> 401-874-7870
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
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Re: [cisco-voip] Trouble Getting 8831 to register

[Haas, Neal]

You might see this: 
https://supportforums.cisco.com/discussion/11905636/cisco-cp-8831-phone-not-registering


Thank you,
Neal Haas

Neal Haas
IT Analyst
Please report Troubles to the Help Desk. 559-600-5900
Telephone (559) 600-5890
FAX (559) 455-4747

County of Fresno
Information Technology Services Division
2048 N Fine Ave
Fresno, CA 93727

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Thomas Theisen
Sent: Monday, June 27, 2016 7:31 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Trouble Getting 8831 to register


I have been working with TAC trying to get our first 8831 phone to register 
with our 10.0.1.11900-2 CUCM but we have had no success.  The strange thing is 
that I found that the registration is "Rejected" before I even patch the phone 
into the network.  TAC updated the load information for the 8831 to 
sip8831.9-3-3-TO-10-3-1 so I think I have the most up-to-date load for the 
phone.  I am using a switch port that had a 7965 attached to it so I know the 
pathway to CUCM is clear.  This is the first sip phone we have tried to 
introduce to the system but we have sip trunks so I know the correct ports are 
enabled for sip.

--
Thomas Theisen
Network Tech IV
University of Rhode Island
401-874-7870
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Re: [cisco-voip] Trouble Getting 8831 to register

[Nathan Reeves]

Do you have a number assigned to a line on the phone?

Nathan

On Monday, June 27, 2016, Thomas Theisen  wrote:

>
> I have been working with TAC trying to get our first 8831 phone to
> register with our 10.0.1.11900-2 CUCM but we have had no success.  The
> strange thing is that I found that the registration is "Rejected" before I
> even patch the phone into the network.  TAC updated the load information
> for the 8831 to sip8831.9-3-3-TO-10-3-1 so I think I have the most
> up-to-date load for the phone.  I am using a switch port that had a 7965
> attached to it so I know the pathway to CUCM is clear.  This is the first
> sip phone we have tried to introduce to the system but we have sip trunks
> so I know the correct ports are enabled for sip.
>
> --
> Thomas Theisen
> Network Tech IV
> University of Rhode Island
> 401-874-7870
>
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[cisco-voip] Trouble Getting 8831 to register

[Thomas Theisen]

I have been working with TAC trying to get our first 8831 phone to register
with our 10.0.1.11900-2 CUCM but we have had no success.  The strange thing
is that I found that the registration is "Rejected" before I even patch the
phone into the network.  TAC updated the load information for the 8831
to sip8831.9-3-3-TO-10-3-1 so I think I have the most up-to-date load for
the phone.  I am using a switch port that had a 7965 attached to it so I
know the pathway to CUCM is clear.  This is the first sip phone we have
tried to introduce to the system but we have sip trunks so I know the
correct ports are enabled for sip.

-- 
Thomas Theisen
Network Tech IV
University of Rhode Island
401-874-7870
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