Hi Anthony,
Callvariable1 through 10 are available, plus these:
https://www.dropbox.com/s/2bg6z2562a53v3x/FinesseActionVariables.png?dl=0
I think i'm just going to be stuck editing the script and storing the
calling number in one of the variables.. original author/person responsible
is out on ext
It would be nice if Cisco had a document structured like "If this in CAD,
then that in Finesse"
I don't have a finesse installation in front of me at the moment, but I did
see this in the admin guide, which reads to me like what you are trying to
accomplish is technically feasible.
*You can filte
Good morning!
I am cutting my teeth on Finesse a little this morning on my test system
and ran into a difference in the workflows between CAD/CDA and Finesse.
I'm trying to implement a simple workflow to do a screen pop for the agent
when the calling number is in a long list of numbers. In CDA, i
