Re: [cisco-voip] Cisco CER Licensing?

I'm going to love seeing this conversation play out. I just had a weird situation where we were over on licensing in CER, we bought more, uploaded them to PLM, and then CER was showing an even higher number of licenses required. What a bait and switch liar. On Fri, Dec 30, 2016 at 5:05 PM Scott

[cisco-voip] Cisco CER Licensing?

How does PLM / CER figure out phones that need to be licensed? I have 1883 total phones configured. almost 500 are IPC clients PLM says I need 1425 licenses. I have about 100 phones not registered to CM. I can't figure out how PLM comes up with the numbers it does. Can someone give me a

Re: [cisco-voip] Cisco CER Licensing?

Anthony, out of curiosity did your situation involve CSF/TCT/BOT devices and CER based device discovery? Sent from my iPhone On Dec 30, 2016, at 6:43 PM, Anthony Holloway > wrote: I'm going to love seeing this

Re: [cisco-voip] Cisco CER Licensing?

I recently upgraded a site to 10.x and they were out of compliance but CER never stopped working. Just the warning banner in CER and in PLM. There would be lawsuits a'plenty if 911 calls stopped flowing. Even if it is the customer's fault for being out of compliance. No real way to say that

[cisco-voip] UCCX script question

Does anyone have an example of a UCCX script that has the ability for a call centre or service desk to change a prompt? An example would be based on our ServiceDesk wanting to change the welcome prompt to inform the caller that 'all services are working' to 'email is down' etc. I was hoping

Re: [cisco-voip] Cisco CER Licensing?

I believe it only counts registered devices. I've seen it fluctuate by a few hundred with organizations with numerous 792x wireless phones day to day. I haven't really looked for docs on this yet though. Does CER enforce if it's tracking more phones then licensed? The docs aren't really clear