Re: [cisco-voip] AXL or SQL to run a CTI Search like RTMT?

Hy i think u habe to do a join from numplan (pattern) to devicenumplanmap (patter 2 device) and device table Maybe Datadictionary Helps https://developer.cisco.com/media/UCM10.5DataDictionary/UCM10.5DataDictionary.htm -- Florian Krößbacher florian.kroessbac...@gmail.com Am 26. Okt. 2017,

Re: [cisco-voip] records management software for phones, switches, fiber/cable plant

We're using a SaaS product called Pinnacle that can do those things (i'm 99% sure on the cable plant stuff), although we're only using it for charge-back internally. On Thu, Oct 26, 2017 at 12:15 PM, James Conyers wrote: > Hi, > > Does anyone have an “all inclusive”

[cisco-voip] records management software for phones, switches, fiber/cable plant

Hi, Does anyone have an "all inclusive" records management solution that they would recommend to help keep records for things like: * Cisco phones - who the phone belongs to, what room number, mac address, etc * Cisco switches - where the switches are located, what model, port

Re: [cisco-voip] AXL or SQL to run a CTI Search like RTMT? (Nick Barnett)

I use the AXL "getLine" function to return associatedDevices block - that will tell you what devices are on any given line. I am not sure if that will apply to CTI devices but I'm sure that would work for you. You can use AXL to handle device associations, but, just keep in mind that as far

Re: [cisco-voip] AXL or SQL to run a CTI Search like RTMT?

For EM with UCCX, you need to only give the RmCm application user access to the device profiles. This issue happens when it has control of the physical phones or both instead. On Thu, Oct 26, 2017 at 10:47 AM, Nick Barnett wrote: > We consistently have issues around

[cisco-voip] AXL or SQL to run a CTI Search like RTMT?

We consistently have issues around here where contact center users receive error 10159 "This is a shared line" This happens because our contact center uses extension mobility. To remedy the error, you have to launch RTMT, go to Voice/Video, CTI then CTI Search. At that point, you put the users

Re: [cisco-voip] AXL or SQL to run a CTI Search like RTMT? (Nick Barnett)

Hi Nick, Accessing the varied CUCM APIs with their different technologies and access limitations can challenge the best of us. We (UnifiedFX) are planning to launch a new product offering next year that solves a large number of those challenges, it’s called AutomationFX. Basically you can