On a 10.13 system, your app gives this in the console log:
opendirectoryd: Authentication failed for with result
ODErrorCredentialsInvalid
opendirectoryd: ODRecordVerifyPassword failed with result
ODErrorCredentialsInvalid
The (extensive) crash log has this at the top:
Crashed Thread:
In 10.13 this is not a Notarization problem. It could be a quarantine problem,
though. Have him move the application to any directory other than the one where
he unzipped the app, then launch the app. That should remove the quarantine and
allow him to run the app if that was the problem. The
The text in an error dialog is typically a washed down version of the actual
error. See if you can get the user to give you a sysdiagnose log, taken just
after reproducing the problem, so you can check out the .logarchive to see what
the actual error was from the system. It should provide
I have compiled my app for macOS 10.12, because one user runs macOS 10.13.
Now he reports that he gets the error message "app can't be opened due to a
problem"
(the err message is in German, but I guess this is what it would say in
English.)
The error message does NOT say ".. unidentified
