It might be too simplistic for your needs, but you could check our
LibStats https://code.google.com/p/libstats/. It's not under further
development, but it works for us.
-Spode
- - - - -
Edward F Spodick, IT and Services Infrastructure Manager
Hong Kong University of Science Technology
What you are talking about isn’t a Drupal module, its just something that can
be readily built in Drupal.
the structured documentation is a content type.
create and edit are thing you do to content types.
interlinking is a content type referencing whose name escapes me at the moment.
I've just heard about Desk.com http://www.desk.com/product (by
SalesForce) and based on my limited knowledge of it (mostly the 90-second
video), it sounds like something you may want to investigate. It's made for
addressing customer service tickets. I'm not sure if it supports a
knowledge base,
] On Behalf Of Jason
Stirnaman
Sent: Thursday, 15 January 2015 4:42 p.m.
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Structured help platform recommendations?
By that I mean a tool by which a broad range of staff can create,
edit, inter-link, classify and maintain a set of structured
I use LibAnswers 2.0 for that- create a separate, private queue.
-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Jason
Stirnaman
Sent: Wednesday, January 14, 2015 10:42 PM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Structured help
I'm looking for recommendations for a structured help platform.
By that I mean a tool by which a broad range of staff can create,
edit, inter-link, classify and maintain a set of structured
documentation for fixing problems and resolving issues.
Open source, closed source and hosted solutions
