Re: Fourth Request: What is the warranty for the FreeRunner?
I think this is just the difference in mentality. I'm from Russia, and here when you buy something you have to believe only to what you see. If a company says "It's the best thing in the world" I don't believe it. But I see that it's good. So I buy it. Here the situation is similar. OpenMoko sells GTA02 as a GSM phone. But I read mailing list. I study wiki. I know that the phone has some important issues. But I still love the phone and the idea despite of the fact of issues. But I also would like to have replacement parts shop :) Vince M. Clark wrote: > > I would expect OM to warranty hardware defects. A DIY fix is acceptable as > long as it doesn't require special tools or create potential to do more > damage. I would much rather have OM ship me a replacement part than have > to send the phone back. > > - Original Message - > From: "Yorick Moko" <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED], "List for Openmoko community discussion" > > Sent: Wednesday, August 27, 2008 4:34:14 PM (GMT-0700) America/Denver > Subject: Re: Fourth Request: What is the warranty for the FreeRunner? > > On Thu, Aug 28, 2008 at 12:01 AM, Jim Morris <[EMAIL PROTECTED]> wrote: >> Leonti wrote: >>> In my opinion having only DOA right now is a good thing. >>> Right now Freerunner is a phone for developers and they should accept >>> the >>> fact that it can have some "imperfections". >>> I want this project to grow. >>> Do you imagine what would happen if everyone had warranty and discovered >>> gps >>> fix issue? Openmoko would broke on repairs (more on shipping costs). >>> But when it will be in a mature stage I thing we will need a warranty of >>> some kind. >>> >> >> I have to disagree, this phone was sold as a GSM phone, if for instance >> the GSM buzzing issue needs >> a repair that cannot be done by the end user then I think OM is >> responsible for fixing that issue, >> otherwise (at least in the US) they can be held accountable for false >> advertising, as with the >> buzzing the phone is unusable as a GSM phone which was its primary >> purpose. >> >> I am sure they will take care of this issue though, and "do the right >> thing". When the first batch >> of gta02 phones were sold, the "Developer only" and "not usable as a >> primary phone" issues were not >> well spelled out (if at all), and not spelled out at all on the OM store >> front. They have done a >> better job now of informing potential buyers, but there were an awful lot >> of phones sold initially >> without that disclaimer. >> >> I for one would have waited for GTA03 or later if it had been spelled >> out, just as I skipped GTA01 >> because it was well spelled out it was an alpha prototype for developers >> only. >> >> IMHO GTA02 was initially sold as "Ready for end users" or at least >> "Usable as a primary phone", >> which turned out to be incorrect. I think the endless discussions on this >> list are due to that mis >> perception by many of the people who bought the first batches of GTA02's. >> >> I only partially regret my early purchase though. I can afford to have a >> $400 play toy, it has kept >> me busy for hours on end trying to get it to work the way I want, however >> that will change if I >> can't fix the GSM buzz issue, the way I have been able to fix many of the >> other issues. >> >> >> -- >> Jim Morris, http://blog.wolfman.com >> >> ___ >> Openmoko community mailing list >> community@lists.openmoko.org >> http://lists.openmoko.org/mailman/listinfo/community >> > > I partially agree with Jim Morris. I surely don't regret buying my FR > and I'm finding it a great toy. But he's right: it was sold to me as a > phone and I expect GSM usability from it in the future. It was not > advertised as a developer only phone, but as a phone ready for mass > production. At this moment people refuse to call me on the FR because > of the buzz. > > I'm very happy that the hardware engineers (like Joerg) are working on > this problem, because it really should be top-priority. I'm also still > hoping they find a sollution. > If not I will consider myself lucky that I bought it from a European > distributor and will use my warranty... > > But I'm a patient man; Go Hardware Engineers! :-) > > > y >
Re: Fourth Request: What is the warranty for the FreeRunner?
I would expect OM to warranty hardware defects. A DIY fix is acceptable as long as it doesn't require special tools or create potential to do more damage. I would much rather have OM ship me a replacement part than have to send the phone back. - Original Message - From: "Yorick Moko" <[EMAIL PROTECTED]> To: [EMAIL PROTECTED], "List for Openmoko community discussion" Sent: Wednesday, August 27, 2008 4:34:14 PM (GMT-0700) America/Denver Subject: Re: Fourth Request: What is the warranty for the FreeRunner? On Thu, Aug 28, 2008 at 12:01 AM, Jim Morris <[EMAIL PROTECTED]> wrote: > Leonti wrote: >> In my opinion having only DOA right now is a good thing. >> Right now Freerunner is a phone for developers and they should accept the >> fact that it can have some "imperfections". >> I want this project to grow. >> Do you imagine what would happen if everyone had warranty and discovered gps >> fix issue? Openmoko would broke on repairs (more on shipping costs). >> But when it will be in a mature stage I thing we will need a warranty of >> some kind. >> > > I have to disagree, this phone was sold as a GSM phone, if for instance the > GSM buzzing issue needs > a repair that cannot be done by the end user then I think OM is responsible > for fixing that issue, > otherwise (at least in the US) they can be held accountable for false > advertising, as with the > buzzing the phone is unusable as a GSM phone which was its primary purpose. > > I am sure they will take care of this issue though, and "do the right thing". > When the first batch > of gta02 phones were sold, the "Developer only" and "not usable as a primary > phone" issues were not > well spelled out (if at all), and not spelled out at all on the OM store > front. They have done a > better job now of informing potential buyers, but there were an awful lot of > phones sold initially > without that disclaimer. > > I for one would have waited for GTA03 or later if it had been spelled out, > just as I skipped GTA01 > because it was well spelled out it was an alpha prototype for developers > only. > > IMHO GTA02 was initially sold as "Ready for end users" or at least "Usable as > a primary phone", > which turned out to be incorrect. I think the endless discussions on this > list are due to that mis > perception by many of the people who bought the first batches of GTA02's. > > I only partially regret my early purchase though. I can afford to have a $400 > play toy, it has kept > me busy for hours on end trying to get it to work the way I want, however > that will change if I > can't fix the GSM buzz issue, the way I have been able to fix many of the > other issues. > > > -- > Jim Morris, http://blog.wolfman.com > > ___ > Openmoko community mailing list > community@lists.openmoko.org > http://lists.openmoko.org/mailman/listinfo/community > I partially agree with Jim Morris. I surely don't regret buying my FR and I'm finding it a great toy. But he's right: it was sold to me as a phone and I expect GSM usability from it in the future. It was not advertised as a developer only phone, but as a phone ready for mass production. At this moment people refuse to call me on the FR because of the buzz. I'm very happy that the hardware engineers (like Joerg) are working on this problem, because it really should be top-priority. I'm also still hoping they find a sollution. If not I will consider myself lucky that I bought it from a European distributor and will use my warranty... But I'm a patient man; Go Hardware Engineers! :-) y ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Fourth Request: What is the warranty for the FreeRunner?
On Thu, Aug 28, 2008 at 12:01 AM, Jim Morris <[EMAIL PROTECTED]> wrote: > Leonti wrote: >> In my opinion having only DOA right now is a good thing. >> Right now Freerunner is a phone for developers and they should accept the >> fact that it can have some "imperfections". >> I want this project to grow. >> Do you imagine what would happen if everyone had warranty and discovered gps >> fix issue? Openmoko would broke on repairs (more on shipping costs). >> But when it will be in a mature stage I thing we will need a warranty of >> some kind. >> > > I have to disagree, this phone was sold as a GSM phone, if for instance the > GSM buzzing issue needs > a repair that cannot be done by the end user then I think OM is responsible > for fixing that issue, > otherwise (at least in the US) they can be held accountable for false > advertising, as with the > buzzing the phone is unusable as a GSM phone which was its primary purpose. > > I am sure they will take care of this issue though, and "do the right thing". > When the first batch > of gta02 phones were sold, the "Developer only" and "not usable as a primary > phone" issues were not > well spelled out (if at all), and not spelled out at all on the OM store > front. They have done a > better job now of informing potential buyers, but there were an awful lot of > phones sold initially > without that disclaimer. > > I for one would have waited for GTA03 or later if it had been spelled out, > just as I skipped GTA01 > because it was well spelled out it was an alpha prototype for developers only. > > IMHO GTA02 was initially sold as "Ready for end users" or at least "Usable as > a primary phone", > which turned out to be incorrect. I think the endless discussions on this > list are due to that mis > perception by many of the people who bought the first batches of GTA02's. > > I only partially regret my early purchase though. I can afford to have a $400 > play toy, it has kept > me busy for hours on end trying to get it to work the way I want, however > that will change if I > can't fix the GSM buzz issue, the way I have been able to fix many of the > other issues. > > > -- > Jim Morris, http://blog.wolfman.com > > ___ > Openmoko community mailing list > community@lists.openmoko.org > http://lists.openmoko.org/mailman/listinfo/community > I partially agree with Jim Morris. I surely don't regret buying my FR and I'm finding it a great toy. But he's right: it was sold to me as a phone and I expect GSM usability from it in the future. It was not advertised as a developer only phone, but as a phone ready for mass production. At this moment people refuse to call me on the FR because of the buzz. I'm very happy that the hardware engineers (like Joerg) are working on this problem, because it really should be top-priority. I'm also still hoping they find a sollution. If not I will consider myself lucky that I bought it from a European distributor and will use my warranty... But I'm a patient man; Go Hardware Engineers! :-) y ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Fourth Request: What is the warranty for the FreeRunner?
Leonti wrote: > In my opinion having only DOA right now is a good thing. > Right now Freerunner is a phone for developers and they should accept the > fact that it can have some "imperfections". > I want this project to grow. > Do you imagine what would happen if everyone had warranty and discovered gps > fix issue? Openmoko would broke on repairs (more on shipping costs). > But when it will be in a mature stage I thing we will need a warranty of > some kind. > I have to disagree, this phone was sold as a GSM phone, if for instance the GSM buzzing issue needs a repair that cannot be done by the end user then I think OM is responsible for fixing that issue, otherwise (at least in the US) they can be held accountable for false advertising, as with the buzzing the phone is unusable as a GSM phone which was its primary purpose. I am sure they will take care of this issue though, and "do the right thing". When the first batch of gta02 phones were sold, the "Developer only" and "not usable as a primary phone" issues were not well spelled out (if at all), and not spelled out at all on the OM store front. They have done a better job now of informing potential buyers, but there were an awful lot of phones sold initially without that disclaimer. I for one would have waited for GTA03 or later if it had been spelled out, just as I skipped GTA01 because it was well spelled out it was an alpha prototype for developers only. IMHO GTA02 was initially sold as "Ready for end users" or at least "Usable as a primary phone", which turned out to be incorrect. I think the endless discussions on this list are due to that mis perception by many of the people who bought the first batches of GTA02's. I only partially regret my early purchase though. I can afford to have a $400 play toy, it has kept me busy for hours on end trying to get it to work the way I want, however that will change if I can't fix the GSM buzz issue, the way I have been able to fix many of the other issues. -- Jim Morris, http://blog.wolfman.com ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Fourth Request: What is the warranty for the FreeRunner?
On Wed, 2008-08-27 at 13:51 -0700, Leonti wrote: > In my opinion having only DOA right now is a good thing. > Right now Freerunner is a phone for developers and they should accept the > fact that it can have some "imperfections". > I want this project to grow. > Do you imagine what would happen if everyone had warranty and discovered gps > fix issue? Openmoko would broke on repairs (more on shipping costs). > But when it will be in a mature stage I thing we will need a warranty of > some kind. I partially agree, but IMHO OM should at least offer parts for DIY repairs. Shit happens, you know. It does not make sense to throw away working neo if only, say, screen is broken, or speaker does not speak. ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Fourth Request: What is the warranty for the FreeRunner?
In my opinion having only DOA right now is a good thing. Right now Freerunner is a phone for developers and they should accept the fact that it can have some "imperfections". I want this project to grow. Do you imagine what would happen if everyone had warranty and discovered gps fix issue? Openmoko would broke on repairs (more on shipping costs). But when it will be in a mature stage I thing we will need a warranty of some kind. Lally Singh wrote: > > Yeah, I know. I was hoping I'd get a response about the policy > they're working on. Is it a proper warranty? An extended one (e.g. > pay extra for a warranty)? Or just a declaration of what constitutes > a defect that OM will repair? > > > On Wed, Aug 27, 2008 at 3:22 PM, Steven Kurylo <[EMAIL PROTECTED]> > wrote: >> On Wed, Aug 27, 2008 at 8:57 AM, Lally Singh <[EMAIL PROTECTED]> >> wrote: >>> OM said that they were deciding on something beyond DOA. >>> >>> Also, Koolu doesn't offer a warranty (just the same 14/28 DOA >>> warranty), and they're the only place you can get a FR in north >>> america, so there's no help there. >> >> I thought Steve's email was pretty clear, though its probably not what >> you wanted to hear: >> >> http://lists.openmoko.org/pipermail/community/2008-August/027044.html >> >> They're working on policy. I'm sure they'll announce it when its >> ready. In the mean time the policy is DOA. If you have problems, >> email Steve and he'll try to help. >> >> ___ >> Openmoko community mailing list >> community@lists.openmoko.org >> http://lists.openmoko.org/mailman/listinfo/community >> > > > > -- > H. Lally Singh > Ph.D. Candidate, Computer Science > Virginia Tech > > ___ > Openmoko community mailing list > community@lists.openmoko.org > http://lists.openmoko.org/mailman/listinfo/community > > -- View this message in context: http://n2.nabble.com/Fourth-Request%3A-What-is-the-warranty-for-the-FreeRunner--tp786998p788038.html Sent from the Openmoko Community mailing list archive at Nabble.com. ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Fourth Request: What is the warranty for the FreeRunner?
Yeah, I know. I was hoping I'd get a response about the policy they're working on. Is it a proper warranty? An extended one (e.g. pay extra for a warranty)? Or just a declaration of what constitutes a defect that OM will repair? On Wed, Aug 27, 2008 at 3:22 PM, Steven Kurylo <[EMAIL PROTECTED]> wrote: > On Wed, Aug 27, 2008 at 8:57 AM, Lally Singh <[EMAIL PROTECTED]> wrote: >> OM said that they were deciding on something beyond DOA. >> >> Also, Koolu doesn't offer a warranty (just the same 14/28 DOA >> warranty), and they're the only place you can get a FR in north >> america, so there's no help there. > > I thought Steve's email was pretty clear, though its probably not what > you wanted to hear: > > http://lists.openmoko.org/pipermail/community/2008-August/027044.html > > They're working on policy. I'm sure they'll announce it when its > ready. In the mean time the policy is DOA. If you have problems, > email Steve and he'll try to help. > > ___ > Openmoko community mailing list > community@lists.openmoko.org > http://lists.openmoko.org/mailman/listinfo/community > -- H. Lally Singh Ph.D. Candidate, Computer Science Virginia Tech ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Fourth Request: What is the warranty for the FreeRunner?
On Wed, Aug 27, 2008 at 8:57 AM, Lally Singh <[EMAIL PROTECTED]> wrote: > OM said that they were deciding on something beyond DOA. > > Also, Koolu doesn't offer a warranty (just the same 14/28 DOA > warranty), and they're the only place you can get a FR in north > america, so there's no help there. I thought Steve's email was pretty clear, though its probably not what you wanted to hear: http://lists.openmoko.org/pipermail/community/2008-August/027044.html They're working on policy. I'm sure they'll announce it when its ready. In the mean time the policy is DOA. If you have problems, email Steve and he'll try to help. ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Fourth Request: What is the warranty for the FreeRunner?
OM said that they were deciding on something beyond DOA. Also, Koolu doesn't offer a warranty (just the same 14/28 DOA warranty), and they're the only place you can get a FR in north america, so there's no help there. On Wed, Aug 27, 2008 at 11:02 AM, Francesco Cat <[EMAIL PROTECTED]> wrote: > Warranty depends only from the distributor. > > Phone buyed from the openmoko store only have the DOA warranty (14 days). > > Please if you want to know more things search the mailing list (EG: > what DOA means). > > 2008/8/27 Lally Singh <[EMAIL PROTECTED]>: >> Any sort of warranty? >> A purchasable extended warranty? >> Spare parts prices? >> >> Anything? >> >> >> >> -- >> H. Lally Singh >> Ph.D. Candidate, Computer Science >> Virginia Tech >> >> ___ >> Openmoko community mailing list >> community@lists.openmoko.org >> http://lists.openmoko.org/mailman/listinfo/community >> > > ___ > Openmoko community mailing list > community@lists.openmoko.org > http://lists.openmoko.org/mailman/listinfo/community > -- H. Lally Singh Ph.D. Candidate, Computer Science Virginia Tech ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Fourth Request: What is the warranty for the FreeRunner?
Warranty depends only from the distributor. Phone buyed from the openmoko store only have the DOA warranty (14 days). Please if you want to know more things search the mailing list (EG: what DOA means). 2008/8/27 Lally Singh <[EMAIL PROTECTED]>: > Any sort of warranty? > A purchasable extended warranty? > Spare parts prices? > > Anything? > > > > -- > H. Lally Singh > Ph.D. Candidate, Computer Science > Virginia Tech > > ___ > Openmoko community mailing list > community@lists.openmoko.org > http://lists.openmoko.org/mailman/listinfo/community > ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Fourth Request: What is the warranty for the FreeRunner?
Any sort of warranty? A purchasable extended warranty? Spare parts prices? Anything? -- H. Lally Singh Ph.D. Candidate, Computer Science Virginia Tech ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
