On Sep 10, 2009, at 12:43 AM, Eric S. Sande wrote:
If my 81 year old mother has a DSL issue, is she calling India?
India does not have to be bad. One product I use, Quark XPress, used
to have US support and it was famously terrible. New owners moved much
of the company overseas and tech sup
I think part of the problem is that there is an assumption that the
problem is always at the customers end, and not the providers, even
after going through the checklist. I had an issue with Outlook Express
not running with a limited user last year. After working with Compaq's
customer support over
This all leads me to a question. My mother bought into the AT&T plan
with the little USB thing. She could get wireless internet like a cell
phone. She went to Mexico recently (was basically just over the
border) and was cut off from AT&T because of the charges she'd
incurred. She used the
I've had excellent results with local--more or less--Verizon CSRs.
They've been very helpful and generous with credits and offers. It pays
to be persistent, as my friend was.
I expect no less. Hence my surprise. My customers would not be
happy with outsourced tech support, in fact they'd call
Did they do a line test?
Allegedly. But as I was all ready aware, the problem wasn't with
the line per se. I had clean dial tone and could establish a dial up
connection at 48-50 kbps, meaning that the line wasn't compromised.
I all ready knew it wasn't the router, since I have a second known
Did they do a line test?
Allegedly. But as I was all ready aware, the problem wasn't with
the line per se. I had clean dial tone and could establish a dial up
connection at 48-50 kbps, meaning that the line wasn't
compromised.
I all ready knew it wasn't the router, since I have a second kno
We have the same problem from time to time, but get much better service
here in the boonies. It's usually not in our house. They can test the
lines from the main office. I can test the lines at point of entry. Did
they do a line test? I know there's a minor short somewhere in the house
and will
On Sep 8, 2009, at 10:01 PM, Eric S. Sande wrote:
For the record, I will be pursuing this. Not to get special
treatment,
which I don't expect, but hopefully to raise awareness of how badly
I was treated, which I frankly didn't expect.
Take care that they don't run you over with their truck.
At 10:01 PM -0400 9/8/09, Eric S. Sande wrote:
OK good. An hour is now down the tubes. Two hours later a rep,
American, calls me. "We will send a technician to your location to
troubleshoot this, our earliest appointment will be next Tuesday, and
someone will have to be home all day."
That's
Lost DSL sync on Monday. Reset, regained sync for a few minutes,
then it dropped again. Had the same problem two months ago.
It was fixed rapidly last time. This time, I called India. It took, no
kidding, I timed it, 45 minutes to run through the call center script.
All of which was useless,
10 matches
Mail list logo
