Re: [CGUYS] G5 grace period question

2007-11-18 Thread Tom Piwowar
Our G5 repair has resolved.  We called Apple
Should I buy a lottery ticket tomorrow or what?

This is not an unusual story. Apple's excellent customer service will 
often bend over backwards to treat a customer right. So you should not 
generalize. You won't win the lottery and there are still PC vendors out 
there who will screw you at the slightest opportunity.



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Re: [CGUYS] G5 grace period question

2007-11-16 Thread Charles Ballinger
Thanks for confirming our experience Tom.  We thought we couldn't be  
happier with our computer experience before.. now we're closer to  
*knowing* we couldn't be happier with our computers.  Might even end  
up putting onto the car, one of the many white Apple stickers we have  
laying around here.


I didn't buy a lottery ticket btw.. figuring we pay enough taxes.

Charles



On Nov 16, 2007, at 9:16 AM, Tom Piwowar wrote:


Our G5 repair has resolved.  We called Apple
Should I buy a lottery ticket tomorrow or what?


This is not an unusual story. Apple's excellent customer service will
often bend over backwards to treat a customer right. So you should not
generalize. You won't win the lottery and there are still PC  
vendors out

there who will screw you at the slightest opportunity.


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Re: [CGUYS] G5 grace period question

2007-11-14 Thread Rev. Stewart Marshall

Buy a lottery ticket, run for congress, and go to the OTB store in the morning.

Stewart


At 10:15 PM 11/14/2007, you wrote:

I have a pretty amazing story to tell.

Our G5 repair has resolved.  We called Apple.  After several
transfers back and forth with much holding in between we eneded up
with Samantha in the RPI (Manila, specifically).  AppleCare was
irrelevant (expired two weeks ago).  But, maybe thanks to the 'logic
board failure' being a known issue or that we've been such regular
Apple juice drinkers they agreed to fix it.  I dropped the machine at
our local Apple Store Sunday and went to pick it up today.

Checking me out they rang up something near $700!  I didn't have the
case number from Samantha handy and was surprised they didn't keep
the number from when I checked the machine in with the store.  So
later we went back, original order paperwork carbons in hand.  For
some odd reason they said had to do with securing a 90-day warranty
on the part, they gave  us a receipt for one cent for the logic board
and one cent for the labor.  They didn't actually charge us the two
cents so it truly must have been an odd systems requirement.

Then we walked out.  Our 3+ year old 1.6GHz G5 with a new logic board
is running in the other room.

Should I buy a lottery ticket tomorrow or what?

cb


On Nov 11, 2007, at 1:15 PM, Charles Ballinger wrote:


Our 1.6GHz G5 iMac died this morning.  Bad logic board it seems.
The pinch is our 3y AppleCare expired two weeks ago.

Does anyone have an experience with Apple and grace periods or
wiggle room?

Charles


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Rev. Stewart A. Marshall
mailto:[EMAIL PROTECTED]
Prince of Peace
Ozark, AL  SL 82



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[CGUYS] G5 grace period question

2007-11-11 Thread Charles Ballinger
Our 1.6GHz G5 iMac died this morning.  Bad logic board it seems.  The  
pinch is our 3y AppleCare expired two weeks ago.


Does anyone have an experience with Apple and grace periods or wiggle  
room?


Charles



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Re: [CGUYS] G5 grace period question

2007-11-11 Thread David Newhall
On Nov 11, 2007, at 6:20 PM, COMPUTERGUYS-L automatic digest system  
wrote:



G5 grace period question


My experience is negative. Four weeks out of Applecare and an iBook  
HD failure resulted in plenty of free Genius help diagnosing, and an  
I'm sorry it will be $300 to replace. Time for the #00 philips and  
the iFixit instructions. One would hope they'd be better with a logic  
board on an iMac failure than with a laptop drive.


David Newhall
Falls Church, VA



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