Bug#1036038: debian-installer: Debian installer, graphical installer, live image, hang on Dell Inspiron 27

[Ernesto Alfonso]

Thanks for following up. I tried the bookworm netinstall and the PXE boot,
but the install failed in the same way:

https://deb.debian.org/debian/dists/bookworm/main/installer-amd64/current/images/SHA256SUMS

I used the netbot.tar.gz as well as the USB

b41d766e5389b4e35bac3a664da84822e0990439c9c4df933ddbaff6847a0009
./netboot/netboot.tar.gz


I managed to get the PXE netboot to work using DHCPD and AFTPD. I modified
the splash.png to be a black 640x480 PNG file and also updated grub.cfg to
replace --- quiet with --debug.

I was able to boot into grub and then I issued the commands based on the
"Expert install" menu entry:

linux /debian-installer/amd64/linux --- debug
initrd /debian-installer/amd64/initrd.gz
boot

After issuing boot, the installer hanged indefinitely with no output.
Here's a 1m video of this after pressing Enter on boot:

https://downloads.erjoalgo.com/WhatsApp%20Video%202023-06-14%20at%208.42.41%20PM.mp4

Is there a way to get more verbose output to figure out what is hanging
boot?

I also want to add that I tried an Ubuntu image and this booted properly:
https://pasteboard.co/9Awz7Io3kEVG.jpg

Thanks again,

Ernesto

On Sat, May 13, 2023 at 6:58 PM Cyril Brulebois  wrote:

> Hi Ernesto,
>
> Ernesto Alfonso  (2023-05-13):
> > I'm attempting to setup Debian on a Dell Inspiron All-in-One system,
> > either as dual boot or replacing the existing windows 10 OS.
> >
> > The installer hangs after entering either the "graphical install",
> > "install" or "live" options from the initial menu. I used the latest
> > 64-bit installer: debian-11.7.0-amd64-netinst.iso, burned onto a USB
> > drive using the dd command:
> >
> > sudo dd if=/debian-11.7.0-amd64-netinst.iso of=/dev/sda
>
> OK, all of that looks good to me. You could try and replace “quiet” with
> “debug” on any entry to see if you're getting some error messages.
>
> > I've tried to disable most or all of the UEFI secure boot options on
> > the BIOS and also the RAID/storage related settings: […]
>
> That really shouldn't be needed, we've been supporting Secure Boot for a
> while. And yes, it's starting to be rather common for systems to come
> without any support for BIOS/Legacy booting (and I kind of like the way
> some hardware manufacturers are up-front about it, with a clear message
> in their UEFI firmware interface).
>
> > Is it possible to install Debian on this type of system?
>
> At this stage, I'd suggest giving Bookworm a shot, e.g. using the D-I
> Bookworm RC 2 installer. Or wait a few hours (maybe days), at which
> point an RC 3 should become available.
>
>   https://www.debian.org/devel/debian-installer/
>
>
> Cheers,
> --
> Cyril Brulebois (k...@debian.org)
> D-I release manager -- Release team member -- Freelance Consultant
>

Re: Bug#1036038: debian-installer: Debian installer, graphical installer, live image, hang on Dell Inspiron 27

[Andrew M.A. Cater]

On Sun, May 14, 2023 at 12:58:47AM +0200, Cyril Brulebois wrote:
> Hi Ernesto,
> 
> Ernesto Alfonso  (2023-05-13):
> > I'm attempting to setup Debian on a Dell Inspiron All-in-One system,
> > either as dual boot or replacing the existing windows 10 OS.
> > 
> > The installer hangs after entering either the "graphical install",
> > "install" or "live" options from the initial menu. I used the latest
> > 64-bit installer: debian-11.7.0-amd64-netinst.iso, burned onto a USB
> > drive using the dd command:
> > 
> > sudo dd if=/debian-11.7.0-amd64-netinst.iso of=/dev/sda
> 

A couple more options may help: it's sometimes possible that you've extracted
the USB stick while files were still writing.

sudo dd if=/debian-11.7.0-amd64-netinst.iso of=/dev/sda bs=1M oflag=dsync 
status=progress

This forces a sync on each write to the usb so you don't lose data and also
gives you a brief status output on the size written.

> 
> Cheers,
> -- 
> Cyril Brulebois (k...@debian.org)
> D-I release manager -- Release team member -- Freelance Consultant

All the very best, as ever,

Andy Cater

Bug#1036038: debian-installer: Debian installer, graphical installer, live image, hang on Dell Inspiron 27

[Cyril Brulebois]

Hi Ernesto,

Ernesto Alfonso  (2023-05-13):
> I'm attempting to setup Debian on a Dell Inspiron All-in-One system,
> either as dual boot or replacing the existing windows 10 OS.
> 
> The installer hangs after entering either the "graphical install",
> "install" or "live" options from the initial menu. I used the latest
> 64-bit installer: debian-11.7.0-amd64-netinst.iso, burned onto a USB
> drive using the dd command:
> 
> sudo dd if=/debian-11.7.0-amd64-netinst.iso of=/dev/sda

OK, all of that looks good to me. You could try and replace “quiet” with
“debug” on any entry to see if you're getting some error messages.

> I've tried to disable most or all of the UEFI secure boot options on
> the BIOS and also the RAID/storage related settings: […]

That really shouldn't be needed, we've been supporting Secure Boot for a
while. And yes, it's starting to be rather common for systems to come
without any support for BIOS/Legacy booting (and I kind of like the way
some hardware manufacturers are up-front about it, with a clear message
in their UEFI firmware interface).

> Is it possible to install Debian on this type of system?

At this stage, I'd suggest giving Bookworm a shot, e.g. using the D-I
Bookworm RC 2 installer. Or wait a few hours (maybe days), at which
point an RC 3 should become available.

  https://www.debian.org/devel/debian-installer/


Cheers,
-- 
Cyril Brulebois (k...@debian.org)
D-I release manager -- Release team member -- Freelance Consultant


signature.asc
Description: PGP signature

Bug#1036038: debian-installer: Debian installer, graphical installer, live image, hang on Dell Inspiron 27

[Ernesto Alfonso]

Package: debian-installer
Severity: important
Tags: d-i
X-Debbugs-Cc: erjoa...@gmail.com

Dear Maintainer,

I'm attempting to setup Debian on a Dell Inspiron All-in-One system, either as 
dual boot or replacing the existing windows 10 OS.

The installer hangs after entering either the "graphical install", "install" or 
"live" options from the initial menu. I used the latest 64-bit installer: 
debian-11.7.0-amd64-netinst.iso, burned onto a USB drive using the dd command:

sudo dd if=/debian-11.7.0-amd64-netinst.iso of=/dev/sda
Here's a picture of the initial menu, and the hang:

Initial menu:
https://i.stack.imgur.com/2IVCf.jpg

Hang:
https://i.stack.imgur.com/z0iTB.jpg

I've tried to disable most or all of the UEFI secure boot options on the BIOS 
and also the RAID/storage related settings:

Boot Configuration (1/3). Legacy Mode not supported??
https://i.stack.imgur.com/coiev.jpg

Boot Configuration (2/3)
https://i.stack.imgur.com/BAGWU.jpg

Boot Configuration (3/3)
https://i.stack.imgur.com/Pjbpz.jpg

Storage/RAID Configuration Storage/RAID Configuration
https://i.stack.imgur.com/63Deb.jpg

I just noticed the "Legacy Mode not supported" note in the BIOS,
which I suspect may be to blame.

Is it possible to install Debian on this type of system?


-- System Information:
Debian Release: 11.7
  APT prefers stable-updates
  APT policy: (500, 'stable-updates'), (500, 'stable'), (500, 'oldstable')
Architecture: amd64 (x86_64)

Kernel: Linux 5.10.0-22-amd64 (SMP w/8 CPU threads)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8), LANGUAGE not set
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled