Re: RFC: Bug handling policy

2009-10-31 Thread Ben Hutchings
On Wed, 2009-10-28 at 22:13 +0200, Andres Salomon wrote: On Wed, 28 Oct 2009 19:38:49 + Berni Elbourn be...@elbournb.fsnet.co.uk wrote: Andres Salomon wrote: 2. Severities Many submitters believe that their bug meets one of the following criteria for high severity. We

Re: RFC: Bug handling policy

2009-10-28 Thread Andres Salomon
Hi Ben, Ack on everything below. Some comments are below. On Sat, 17 Oct 2009 17:14:54 +0100 Ben Hutchings b...@decadent.org.uk wrote: I've drafted a policy based on what I believe to be best practice. Please comment - is anything wrong, or anything missing? I also left some questions in

Re: RFC: Bug handling policy

2009-10-28 Thread Berni Elbourn
Andres Salomon wrote: 2. Severities Many submitters believe that their bug meets one of the following criteria for high severity. We interpret them as follows and will downgrade as appropriate: 'critical: makes unrelated software on the system (or the whole system) break...' The bug must

Re: RFC: Bug handling policy

2009-10-28 Thread Andres Salomon
On Wed, 28 Oct 2009 19:38:49 + Berni Elbourn be...@elbournb.fsnet.co.uk wrote: Andres Salomon wrote: 2. Severities Many submitters believe that their bug meets one of the following criteria for high severity. We interpret them as follows and will downgrade as appropriate:

Re: RFC: Bug handling policy

2009-10-27 Thread dann frazier
On Sat, Oct 17, 2009 at 05:14:54PM +0100, Ben Hutchings wrote: I've drafted a policy based on what I believe to be best practice. Please comment - is anything wrong, or anything missing? I also left some questions in square brackets. Ben. Thanks Ben, comments below. --- 1. Required

Re: RFC: Bug handling policy

2009-10-27 Thread Ben Hutchings
On Tue, 2009-10-27 at 11:10 -0600, dann frazier wrote: [...] 2. Severities Many submitters believe that their bug meets one of the following criteria for high severity. We interpret them as follows and will downgrade as appropriate: Though infrequent, we do sometimes need to upgrade

Re: RFC: Bug handling policy

2009-10-26 Thread Moritz Muehlenhoff
On 2009-10-17, Ben Hutchings b...@decadent.org.uk wrote: --=-pYXoGsnLyULe5CAiSWG8 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable I've drafted a policy based on what I believe to be best practice. Please comment - is anything wrong, or anything missing?

Re: RFC: Bug handling policy

2009-10-24 Thread Ben Hutchings
On Sat, 2009-10-17 at 17:14 +0100, Ben Hutchings wrote: I've drafted a policy based on what I believe to be best practice. Please comment - is anything wrong, or anything missing? I also left some questions in square brackets. There is now one week left of the comment period. Ben. -- Ben

Re: RFC: Bug handling policy

2009-10-21 Thread Martin Michlmayr
* Ben Hutchings b...@decadent.org.uk [2009-10-17 17:14]: 1. Required information Submitters are expected to run reportbug or other tool that runs our 'bug' script under the kernel version in question. The response to reports without this information should be a request to follow-up using

Re: RFC: Bug handling policy

2009-10-21 Thread Mark Brown
On Wed, Oct 21, 2009 at 01:21:20PM +0100, Martin Michlmayr wrote: Another exception that should be added here is for devices which have well-defined hardware components. For example, I don't need hardware information for a QNAP TS-209 because it's a consumer NAS machine and you cannot change

RFC: Bug handling policy

2009-10-17 Thread Ben Hutchings
I've drafted a policy based on what I believe to be best practice. Please comment - is anything wrong, or anything missing? I also left some questions in square brackets. Ben. --- 1. Required information Submitters are expected to run reportbug or other tool that runs our 'bug' script under

Re: RFC: Bug handling policy

2009-10-17 Thread Ben Hutchings
On Sat, 2009-10-17 at 17:14 +0100, Ben Hutchings wrote: I've drafted a policy based on what I believe to be best practice. Please comment - is anything wrong, or anything missing? I also left some questions in square brackets. I was supposed to set a deadline for comments, so I'll say 31st

Re: RFC: Bug handling policy

2009-10-17 Thread Berni Elbourn
I'm new here. And all this looks good to me. I particularly value clarification to try and use reportbug on all submissions. Already fallen foul of that one ;-) sorry. Please be aware though that in time constrained situations (real users wanting there systems back etc) we may not be able to