On Ma, 13 nov 12, 10:57:51, Nelson Green wrote:
Good morning,
Many years ago I worked as a support engineer for a large IT firm. We had a
proprietary knowledge based system for maintaining a database of problems and
solutions. It was a fairly simple system that allowed one to categorise
On Tuesday 13 Nov 2012, Nelson Green wrote:
Good morning,
Many years ago I worked as a support engineer for a large IT firm. We had a
proprietary knowledge based system for maintaining a database of problems
and solutions. It was a fairly simple system that allowed one to
categorise the
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