Re: Knowledge based solution package?

2012-11-23 Thread Andrei POPESCU
On Ma, 13 nov 12, 10:57:51, Nelson Green wrote: Good morning, Many years ago I worked as a support engineer for a large IT firm. We had a proprietary knowledge based system for maintaining a database of problems and solutions. It was a fairly simple system that allowed one to categorise

Re: Knowledge based solution package?

2012-11-13 Thread David Goodenough
On Tuesday 13 Nov 2012, Nelson Green wrote: Good morning, Many years ago I worked as a support engineer for a large IT firm. We had a proprietary knowledge based system for maintaining a database of problems and solutions. It was a fairly simple system that allowed one to categorise the