Re: Why is troubleshooting Linux so hard?

2010-11-21 Thread Camaleón
On Fri, 19 Nov 2010 11:18:09 -0500, Borden Rhodes wrote: Can I get a second on Teddy's opinion? I tend to believe that I just share the Linux experience, and if I can get something useful done whilst the computer is willing, so much the better. Is this the truth about open source software?

Re: Why is troubleshooting Linux so hard?

2010-11-20 Thread Borden Rhodes
Can I get a second on Teddy's opinion? I tend to believe that I just share the Linux experience, and if I can get something useful done whilst the computer is willing, so much the better. Is this the truth about open source software? Maybe I am in the wrong distribution and I'm wasting the

Re: Why is troubleshooting Linux so hard?

2010-11-20 Thread Boyd Stephen Smith Jr.
In 1290183489.3477.10.ca...@firefly.bordenrhodes.com, Borden Rhodes wrote: Can I get a second on Teddy's opinion? I tend to believe that I just share the Linux experience, and if I can get something useful done whilst the computer is willing, so much the better. Is this the truth about open

Re: Why is troubleshooting Linux so hard?

2010-11-20 Thread Andrei Popescu
On Vi, 19 nov 10, 11:18:09, Borden Rhodes wrote: What's important to emphasise here is that I'm not an idiot. Camaleón, I can tell the difference between a hardware problem and a software problem. I fix computers for profit so I know how to troubleshoot problems when I have a clear set of

Re: Why is troubleshooting Linux so hard?

2010-11-17 Thread Klistvud
Dne, 17. 11. 2010 08:46:23 je Andrei Popescu napisal(a): You got it wrong, Debian does NOT work this way. Policy is not something to beat maintainers with who don't obey it, but rather to document sane packaging practices which come out of 17 years of packaging experience. Well, setting

Re: Why is troubleshooting Linux so hard?

2010-11-17 Thread Jesús M. Navarro
Hi, Steve: On Monday 15 November 2010 21:34:03 Steve Kemp wrote: [...] Debian policy wouldn't arbitrarily try to mandate how the software we include is written because we simply have no control over that. Not to state a position but I think what you say's basically irrelevant: Debian has

Re: Why is troubleshooting Linux so hard?

2010-11-17 Thread Jesús M. Navarro
Hi, Borden: On Tuesday 16 November 2010 22:43:38 Borden Rhodes wrote: [...] Why are there so many duplicate and incomplete bug reports and fora which ask the same questions over and over? I've been guilty of submitting duplicate bug reports even after I spent an hour searching Google to make

Re: Why is troubleshooting Linux so hard?

2010-11-17 Thread Manoj Srivastava
On Wed, Nov 17 2010, Klistvud wrote: Dne, 17. 11. 2010 08:46:23 je Andrei Popescu napisal(a): Well, setting a set of guidelines is not about beating maintainers with anything. At all. It's the other way around; it's about letting maintainers intercommunicate and voice their suggestions and

Re: Why is troubleshooting Linux so hard?

2010-11-17 Thread Klistvud
Dne, 17. 11. 2010 15:56:09 je Jesús M. Navarro napisal(a): And that's exactly why this wouldn't work for software: where's the governing body for programs? where's the authority to prosecute those not abiding to regulations? There's no need for that, because, as you said: The best you

Re: Why is troubleshooting Linux so hard?

2010-11-17 Thread Andrei Popescu
On Mi, 17 nov 10, 18:34:44, Klistvud wrote: Agreed, Debian Developers are already doing a huge -- and excellent -- job and I would never dream of burdening them with additional tasks. However, Debian is generally well respected within the FLOSS world, and Debian Developers could leverage

Re: Why is troubleshooting Linux so hard?

2010-11-17 Thread Borden Rhodes
Well I'm pleased for the discussion and particularly grateful to Klistvud who says many of my ideas far more eloquently than I can. I want to digress briefly and remind everyone that for as controversial as you may think software standards are, accounting standards are far worse. The SEC, AICPA,

Re: Why is troubleshooting Linux so hard?

2010-11-17 Thread teddieeb
licenses (like red hat enterprise or suse enterprise) TeddyB -Original Message- From: Jesús M. Navarro jesus.nava...@undominio.net Date: Wed, 17 Nov 2010 15:38:35 To: debian-user@lists.debian.org Subject: Re: Why is troubleshooting Linux so hard? Hi, Steve: On Monday 15 November 2010 21

Re: Why is troubleshooting Linux so hard?

2010-11-17 Thread Camaleón
On Wed, 17 Nov 2010 23:00:08 -0500, Borden Rhodes wrote: (...) So, yes, software breaks. But that's okay because I'm patient and understanding and I can usually recover from the crashes or work around them... just as long as I believe that some day it'll be fixed and not break anymore.

Re: Why is troubleshooting Linux so hard?

2010-11-16 Thread Borden Rhodes
Thank you for the response. Indeed, you are correct in that my problem isn't specific to Linux kernel troubleshooting (although I could dedicate a website to things that don't work there) but with the software that runs on Debian in general. To clarify, the problem I have is when the computer

Re: Why is troubleshooting Linux so hard?

2010-11-16 Thread Miles Fidelman
Borden Rhodes wrote: Thank you for the response. Indeed, you are correct in that my problem isn't specific to Linux kernel troubleshooting (although I could dedicate a website to things that don't work there) but with the software that runs on Debian in general. To clarify, the problem I have

Re: Re: Why is troubleshooting Linux so hard?

2010-11-16 Thread Borden Rhodes
Much obliged for the insight. I think I understand now the point that Steve was trying to get at. If I understood correctly, Debian's role in package maintenance is the packaging; the actual coding (and related policies) are handled farther upstream. All the same, I still struggle to understand

Re: Why is troubleshooting Linux so hard?

2010-11-16 Thread Andrei Popescu
On Ma, 16 nov 10, 16:43:38, Borden Rhodes wrote: But how would such a utopian scheme be implemented? Well, my training is in accounting so I'll tell you how they solve these problems. A governing body, like the SEC or AICPA, recognises a problem in its standards and rules which, for

Re: Why is troubleshooting Linux so hard?

2010-11-15 Thread Borden Rhodes
(Sorry for the late reply to a thread started way back) I'm pleased for all of the feedback and that I'm not the only person who's frustrated. I tried proposing to debian-policy that it be mandatory that all logs have timestamps http://lists.debian.org/debian-policy/2010/02/msg00035.html but my

Re: Why is troubleshooting Linux so hard?

2010-11-15 Thread Camaleón
On Mon, 15 Nov 2010 13:51:55 -0500, Borden Rhodes wrote: (Sorry for the late reply to a thread started way back) I'm pleased for all of the feedback and that I'm not the only person who's frustrated. I tried proposing to debian-policy that it be mandatory that all logs have timestamps

Re: Why is troubleshooting Linux so hard?

2010-11-15 Thread Steve Kemp
On Mon Nov 15, 2010 at 13:51:55 -0500, Borden Rhodes wrote: What would it take to get some error message standards in place so that troubleshooting Linux is possible for those of us who aren't computer science PhD candidates? 1. Make a list of all the programs which exist, but which do not

Re: Why is troubleshooting Linux so hard?

2010-11-15 Thread Miles Fidelman
Steve Kemp wrote: On Mon Nov 15, 2010 at 13:51:55 -0500, Borden Rhodes wrote: What would it take to get some error message standards in place so that troubleshooting Linux is possible for those of us who aren't computer science PhD candidates? 1. Make a list of all the programs

Re: Why is troubleshooting Linux so hard?

2010-11-15 Thread Steve Kemp
On Mon Nov 15, 2010 at 15:19:27 -0500, Miles Fidelman wrote: Actually, that does suggest a policy-level, or perhaps kernel-level approach -- creating a stronger framework for logging, error-reporting, tracebacks, etc. The further upstream that's implemented, the more likely developers are to

Re: Why is troubleshooting Linux so hard?

2010-11-15 Thread Klistvud
Dne, 15. 11. 2010 19:51:55 je Borden Rhodes napisal(a): I'm pleased for all of the feedback and that I'm not the only person who's frustrated. I tried proposing to debian-policy that it be mandatory that all logs have timestamps http://lists.debian.org/debian-policy/2010/02/msg00035.html but my

Why is troubleshooting Linux so hard?

2010-08-15 Thread Borden Rhodes
Good morning, I'm going to list some of the frustrations I've been having with troubleshooting Linux's quirks, crashes and problems in hopes that someone may be able to help me (and the community) become better bug reporters and troubleshooters. I'll make comparisons to Windows only because I

Re: Why is troubleshooting Linux so hard?

2010-08-15 Thread Kousik Maiti
My suggestion, can't we create troubleshooting database?? On Sun, Aug 15, 2010 at 11:30 AM, Borden Rhodes j...@bordenrhodes.comwrote: Good morning, I'm going to list some of the frustrations I've been having with troubleshooting Linux's quirks, crashes and problems in hopes that someone may

Re: Why is troubleshooting Linux so hard?

2010-08-15 Thread John A. Sullivan III
On Sun, 2010-08-15 at 02:00 -0400, Borden Rhodes wrote: Good morning, I'm going to list some of the frustrations I've been having with troubleshooting Linux's quirks, crashes and problems in hopes that someone may be able to help me (and the community) become better bug reporters and

Re: Why is troubleshooting Linux so hard?

2010-08-15 Thread Robert Holtzman
On Sun, Aug 15, 2010 at 02:00:52AM -0400, Borden Rhodes wrote: Good morning, I'm going to list some of the frustrations I've been having with troubleshooting Linux's quirks, crashes and problems in hopes that someone may be able to help me (and the community) become better bug reporters

Re: Why is troubleshooting Linux so hard?

2010-08-15 Thread Boyd Stephen Smith Jr.
In 201008150200.52677.j...@bordenrhodes.com, Borden Rhodes wrote: 1) Is there a way to apply debugging symbols retroactively to a dump? A few times I've had Linux crash on me and spit out a debugging dump. I do my best to install debugging symbols for all 1400 packages I have on my system (when I

Re: Why is troubleshooting Linux so hard?

2010-08-15 Thread Camaleón
On Sun, 15 Aug 2010 02:00:52 -0400, Borden Rhodes wrote: I'm going to list some of the frustrations I've been having with troubleshooting Linux's quirks, crashes and problems in hopes that someone may be able to help me (and the community) become better bug reporters and troubleshooters.

Re: Why is troubleshooting Linux so hard?

2010-08-15 Thread Aaron Toponce
On Sun, Aug 15, 2010 at 02:31:49AM -0400, John A. Sullivan III wrote: Very interesting and helpful post. Thank you. I've snipped most of it out for the sake of those for whom long emails are a problem or expensive. You should ALWAYS trim your messages, cutting out the irrelevant cruft,