Re: recherche équivalent à RT enterprise-grade ticketing system

2022-04-27 Thread didier . gaumet
Distraction proverbiale, j'ai oublié la fin de mon message en route :-( Donc: Du coup des forks libres et gratuits d'OTRS ont été lancés, Znuny et Otobo: https://www.znuny.org/en https://otobo.de/en/

Re: recherche équivalent à RT enterprise-grade ticketing system

2022-04-27 Thread didier gaumet
Le mercredi 27 avril 2022 à 19:30:03 UTC+2, Bernard Schoenacker a écrit : [...] > j'ai retrouvé le nom du paquet et il s'agit de OTRS [...] Avertissement préalable: je n'y connais absolument rien... ... mais il y sur wikipedia un comparatif de ce genre de solutions avec 4 alternatives libres

Re: recherche équivalent à RT enterprise-grade ticketing system

2022-04-27 Thread Bernard Schoenacker
- Mail original - > De: "Bernard Schoenacker" > À: "Liste Debian" > Envoyé: Mercredi 27 Avril 2022 19:00:28 > Objet: recherche équivalent à RT enterprise-grade ticketing system > > Bonjour, > > Je recherche une solution couplée à un ast

recherche équivalent à RT enterprise-grade ticketing system

2022-04-27 Thread Bernard Schoenacker
Bonjour, Je recherche une solution couplée à un asterisk et à une messagerie pour réaliser un bug report ou une aide par assistance technique de différents niveaux La société qui avait mis n avant l'ensemble était Allemande mais comme j'ai un trou de mémoire... Pourriez-vous éclairer ma

Re: Ticketing system

2009-01-26 Thread Steve Witt
On Sat, 24 Jan 2009, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) We use gnats and gnatsweb at my work. It is easy to administer, which was a prime consideration in its

Re: Ticketing system

2009-01-24 Thread Tzafrir Cohen
On Sat, Jan 24, 2009 at 11:30:45AM +0800, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) Plenty. They are also called bug tracking system. There are a number of those in Debian

Re: Ticketing system [OT]

2009-01-24 Thread Ivan Marin
2009/1/24 Allan Wind allan_w...@lifeintegrity.com On 2009-01-24T11:30:45, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) We use Request Tracker 3.6 at work. It has

Re: Ticketing system

2009-01-24 Thread Javier Barroso
On Sat, Jan 24, 2009 at 4:30 AM, Umarzuki Mochlis umarz...@gmail.com wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) otrs is good for tickets, it has hierarquical queues/tickets. If you want

Re: Ticketing system [OT]

2009-01-24 Thread Tzafrir Cohen
On Sat, Jan 24, 2009 at 08:17:26AM -0200, Ivan Marin wrote: 2009/1/24 Allan Wind allan_w...@lifeintegrity.com On 2009-01-24T11:30:45, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do

Re: Ticketing system

2009-01-24 Thread S. Fishpaste
On Sat, 24 Jan 2009 11:30:45 +0800, Umarzuki Mochlis in gmane.linux.debian.user wrote: --000e0cd32d0688f31d0461322141 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Recommend me a nice, easy to use free and open source software for support ticketing system on linux

Re: Ticketing system

2009-01-24 Thread Umarzuki Mochlis
free and open source software for support ticketing system on linux adn please tell me why do you like it :) Sounds like a homework question -- Call me crazy but ... haha...I'm not a college boy anymore. If that's what you mean. A friends asked me about it but I never tried any

Ticketing system

2009-01-23 Thread Umarzuki Mochlis
Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) -- Regards, Umarzuki Mochlis http://gameornot.net

Re: Ticketing system

2009-01-23 Thread Ron Johnson
On 01/23/2009 09:30 PM, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) What kind of tickets? Speeding tickets? -- Ron Johnson, Jr. Jefferson LA USA I am not surprised

Re: Ticketing system

2009-01-23 Thread Allan Wind
On 2009-01-24T11:30:45, Umarzuki Mochlis wrote: Recommend me a nice, easy to use free and open source software for support ticketing system on linux adn please tell me why do you like it :) We use Request Tracker 3.6 at work. It has a functional web interface, nice search capabilities