> The "control panel for dummies" approach of Postini now lets > us defer the tweaks back to the user. Too much spam getting > through? Well, sir, please log in to your "Message Center" > (Postini lingo for web control panel) and crank up your settings.
That's what we do for our customers and that's what we call service and that's the reason our customers are choosing us. ;-) > Important email not getting through? Just log in and with an > easy-to-use Web GUI adjust your "allowed" or "disallowed" lists. In the last months we set up a declude weighting system where messages we consider 200% spam are hold. The range between 100% and 199% was amrked in the subject line with [SPAM low] [SPAM mid] [SPAM high] or was hold on the server and each recipient who has received also legit messages in this timerange received one notify message with a link to a web frontend where he can logon and review his hold messages. (just a list of mailfrom and subjectline, the user can click on the message to requeue it or click on a "clear"-button at the end of the list) In addition the user can choose if he don't want receiving further notification, if he don't want spam- or virusfiltering and he can also choose his own "spam-filter-risk"-level. By choosing one of this levels his recipient address was added to a filter file. Instead of changing the hold level for this user we've added or substracted some points from the final weight of each of his messages. The user had not must understand this just click on some check- or dropdown-boxes and what should I say: We've dropped the entire "webfrontend"-part as it turned out, that A.) several people after the first login can't remember the password they've choosen some hours ago B.) most people don't understand absolutely nothing about how mail filering works and they also don't want understand it. They have already enough problems with their own work. C.) We've watched what people has done after logging on and have seen: Most people after the first logon have requeued some messages. After one week most people have choosen to not receive notifies anymore. D.) The option to choose different risk-levels has caused way more requests to our support then all requests for false positive holds before. Now we mark the subject line for messages between 100 and 200% of what we consider spam and let the user choose what he want to do with this messages by explaining him trough websites the message processing rules in his client software. Markus --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
