RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module

2006-09-07 Thread Gary Steiner
I saw the phone number in the original message, but that doesn't change the rest of the message. The point is how can a company whose business is email and the internet exclude all forms of communication except for the telephone? And even an automated message from their [former] support commun

RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module

2006-09-07 Thread Jay Sudowski - Handy Networks LLC
I think it means you have to pick up the phone and call them. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Friday, September 08, 2006 12:12 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus

RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module

2006-09-07 Thread Gary Steiner
It's a catch-22. You send a message to [EMAIL PROTECTED] and get a reply back saying that they will no longer pay attention to messages sent to [EMAIL PROTECTED] What does it mean when customers have to try to get in touch with Declude so that they "flip the switch" so that the customer can ge

RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module

2006-09-07 Thread Kevin Bilbee
Then I would contact customer service to have them flip the switch so you can place support tickets. Kevin > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Gary Steiner > Sent: Thursday, September 07, 2006 5:17 PM > To: declude.junkmail@declude.com

Re: [Declude.JunkMail] X-Declude-RefID Header

2006-09-07 Thread Darrell \([EMAIL PROTECTED])
If you have CommTouch enabled it will display the ref id of the message. Darrell Check out http://www.invariantsystems.com for utilities for Declude And Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration,

[Declude.JunkMail] [EMAIL PROTECTED] versus new case management module

2006-09-07 Thread Gary Steiner
Interesting. If I log in to my account on the Declude web site, there is no option listed for the new CRM module. It is not that it is grayed out as described below. It just isn't there. And I do have a current service agreement. So, since according to this message we can no longer use [EMA

[Declude.JunkMail] X-Declude-RefID Header

2006-09-07 Thread Mark Strother
Can anyone tell me the purpose of this header? I can't find any mention of it in the documentation. It shows up in all our messages but there is never any value: X-Declude-RefID: X-RBL-Warning: MXRATE-ALLOW: "GOOD SENDER" X-RBL-Warning: NOABUSE: "Not supporting [EMAIL PROTECTED]" Also this seem

[Declude.JunkMail] Hijack and IPBYPASS

2006-09-07 Thread John T \(Lists\)
Not sure when it was changed, but apparently HIJACK now will not track IPs listed in the Global.Cfg file with IPBYPASS. It will look to the IP before that one. Some have been looking for this feature, and it is appreciated. John T eServices For You "Seek, and ye shall find!" --- This E-mail

[Declude.JunkMail] Release notes for IMail Server 2006.1 (v9.1)

2006-09-07 Thread Colbeck, Andrew
This morning I received a notice from Ipswitch that the above-mentioned version is available. I thought this was worth pointing out: SMTP * Added ability to create and use a static, predefined helo/ehlo Hostname for all outgoing mail. This is good news for the various admins who have been blocke

[Declude.JunkMail] ipbypass question

2006-09-07 Thread John Olden
Is there a way to have more than the max of 20 IPBYPASS lines in the cfg file? Possibly something similar to what can be done with IPFILE of by using CIDR ranges. We have legitimate e-mail being redirected to us from a server we do not control and they have a bunch of mail servers that seem to b