RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-30 Thread John Tolmachoff \(Lists\)
  Now, real-estate agents in general are the most technologically
 challenged
  group forced to use technology.  I imagine that agents nation wide kept
  sending listing information to people even after they requested to stop
  getting e-mail.  I almost don't want to help them...
 
 
 Oh my.  Not meaning to offend anybody on this here discussion list, but
 that's just too funny.  I have several customers who are real estate
 agents, and I must say that your comment is right on target.

I too concur. Try explaining to them they can not send an e-mail and cc it
to every one in their address book is like pulling teeth with a rusty pair
of pliers.

John Tolmachoff
Engineer/Consultant/Owner
eServices For You


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RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-30 Thread marc catuogno
Thanks for the discussion.  I have my webmaster trying to create an
alternate flyer directly from our website that will not include the URL of
the software that so many agents across the country use.  That is the
problem, I have no control over what real-estate agents do with their
mailings from within this software.  It uses its own server and is shared
with agents all over the U.S. even if I could control my own agents
completely, there are enough people using the system to keep getting it
listed.  I just wish that AOL had an individual whitelist so the AOL users
are complaining about not being able to receive the info. But, if we create
our own flyer with similar information, then I and the webmaster will have
more control and we will receive the complaints if anyone abuses the system.
I have the agents pretty scared of spamming and opening attachment, so it
shouldn't be too bad. It could also potentially give us a competitive
advantage over our competitors in the Greater Hudson Valley if we have the
ability to send information and they do not. At least until Interealty can
get themselves de-listed. 
Unfortunately, it also means that we will have to teach them how to use
another system

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff
(Lists)
Sent: Friday, January 30, 2004 2:32 AM
To: [EMAIL PROTECTED]
Subject: RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

  Now, real-estate agents in general are the most technologically
 challenged
  group forced to use technology.  I imagine that agents nation wide kept
  sending listing information to people even after they requested to stop
  getting e-mail.  I almost don't want to help them...
 
 
 Oh my.  Not meaning to offend anybody on this here discussion list, but
 that's just too funny.  I have several customers who are real estate
 agents, and I must say that your comment is right on target.

I too concur. Try explaining to them they can not send an e-mail and cc it
to every one in their address book is like pulling teeth with a rusty pair
of pliers.

John Tolmachoff
Engineer/Consultant/Owner
eServices For You


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RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-30 Thread Todd Holt









he'll
probably use his AOL account to do his mailings (if they allow the volume)



AOL will stop them from coming in, but not from going
out!!



AOL and Earthlink are 2 of the biggest SPAM sources we
see. I wish they would practice
what they preach! ;)





Todd Holt 
Xidix Technologies, Inc 
Las Vegas, NV USA 
www.xidix.com 
702.319.4349 







-Original Message-
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt
Sent: Thursday, January 29, 2004
10:32 PM
To: [EMAIL PROTECTED]
Subject: Re: [Declude.JunkMail]
OT- Getting a URL de-listed on AOL



My point was that commissioned individuals in
businesses like this (real estate and auto dealerships) tend to look to bulk
mailings as a way to enhance their business opportunities. My neighbor
for instance just got his license and he keeps telling me how he needs to set
up an E-mail list. He's definitely the type of guy that will do a poor
job of preening his list following complaints, he'll probably use his AOL
account to do his mailings (if they allow the volume), and he'll probably send
out messages with little or no value. Essentially, these people don't
know better, and they need to be instructed by their business as to exactly
what acceptable E-mail use is. If his company is large enough to have
several dozens of commissioned individuals taking upon themselves to become
small-time spammers, then that can create problems for the company as a whole,
as is likely indicated in Marc's situation.

Now if I was the guy at AOL that made the determination as to whether or not to
remove Marc's domain from my blacklist, my first question would be, what
have you done to limit the abuse/spam? This is why I recommended
that he start there.

As far as We hate spam too links on home pages go, they are highly
indicative of companies with poor control, a lack of best practices, or even a
front to fool E-mail administrators into not blacklisting them. That
would be a red flag in my book. It's hardly any different from the
disclaimers that you often see on spam coming from sources with 1,000 different
domain names. Not that the idea of being anti-spam is bad, but this has
become too commonly used to trick people.

If Marc wants to get off of AOL's list, he's probably going to have to work
pretty hard to get it done. Word is that they are notoriously
non-responsive regardless. If he finds the right person and the process
turns out to be easy enough, it's still a good idea to get his ducks in order
so that future problems might be prevented. I'm quite sure that this is
good advice.

Matt



Sanford Whiteman wrote:



The first step would be to put in place measures that stopped theunsolicited mailings. 

This is easy to say, but probably impossible to do. If they have notpruned their lists of unwanted memberships, that's probably becausethey no longer have any idea which ones were solicited or opted-in,which ones were illegally scraped--or even which ones are bouncing.So the only way to stop the unsolicited mailings is to stop _all_mailings to AOL and immediately send gentle probe only messages torefresh members at other domains; you should also post a We HateSpam, Too button on your home page with a link for immediate andpermanent removal to imply good faith.And this needs to be taken to the executive level to set clear policy.I'd consider this a very grave problem for a consumer-orientedbusiness to be barred from the leading consumer ISP. But it's a*business* problem, and as a technical person, your onlyresponsibility should be to explain it, not solve it.--SandySanford Whiteman, Chief TechnologistBroadleaf Systems, a division ofCypress Integrated Systems, Inc.e-mail: [EMAIL PROTECTED]SpamAssassin plugs into Declude! http://www.mailmage.com/download/software/freeutils/SPAMC32/Release/---[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]---This E-mail came from the Declude.JunkMail mailing list. Tounsubscribe, just send an E-mail to [EMAIL PROTECTED], andtype unsubscribe Declude.JunkMail. The archives can be foundat http://www.mail-archive.com. 





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Re: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-30 Thread Matt




I love how you downstaters call that region the " Greater Hudson
Valley" :)

BTW, I'm blocking CBizOne mailers (recruiters) on my server due to the
abuse of the application by importing crawled addresses. I will
whitelist a source if someone asks me but no one has yet. If I was
AOL, this wouldn't be such a good thing to do though because they don't
monitor or interact with their customers. Good catch.

Matt



marc catuogno wrote:

  Thanks for the discussion.  I have my webmaster trying to create an
alternate flyer directly from our website that will not include the URL of
the software that so many agents across the country use.  That is the
problem, I have no control over what real-estate agents do with their
mailings from within this software.  It uses its own server and is shared
with agents all over the U.S. even if I could control my own agents
completely, there are enough people using the system to keep getting it
listed.  I just wish that AOL had an individual whitelist so the AOL users
are complaining about not being able to receive the info. But, if we create
our own flyer with similar information, then I and the webmaster will have
more control and we will receive the complaints if anyone abuses the system.
I have the agents pretty scared of spamming and opening attachment, so it
shouldn't be too bad. It could also potentially give us a competitive
advantage over our competitors in the Greater Hudson Valley if we have the
ability to send information and they do not. At least until Interealty can
get themselves de-listed. 
Unfortunately, it also means that we will have to teach them how to use
another system

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of John Tolmachoff
(Lists)
Sent: Friday, January 30, 2004 2:32 AM
To: [EMAIL PROTECTED]
Subject: RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

  
  

  Now, real-estate agents in general are the most technologically
  

challenged


  group forced to use technology.  I imagine that agents nation wide kept
sending listing information to people even after they requested to stop
getting e-mail.  I almost don't want to help them...

  

Oh my.  Not meaning to offend anybody on this here discussion list, but
that's just too funny.  I have several customers who are real estate
agents, and I must say that your comment is right on target.

  
  
I too concur. Try explaining to them they can not send an e-mail and cc it
to every one in their address book is like pulling teeth with a rusty pair
of pliers.

John Tolmachoff
Engineer/Consultant/Owner
eServices For You


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RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-30 Thread Colbeck, Andrew
Title: Message



http://www.cbizsoft.com/PoweredBy.asp

  
  -Original Message-From: Matt 
  [mailto:[EMAIL PROTECTED] Sent: Friday, January 30, 2004 10:28 
  AMTo: [EMAIL PROTECTED]Subject: Re: 
  [Declude.JunkMail] OT- Getting a URL de-listed on AOLI 
  love how you downstaters call that region the " Greater Hudson Valley" 
  :)BTW, I'm blocking CBizOne mailers (recruiters) on my server due to 
  the abuse of the application by importing crawled addresses. I will 
  whitelist a source if someone asks me but no one has yet. If I was AOL, 
  this wouldn't be such a good thing to do though because they don't monitor or 
  interact with their customers. Good 
  catch.Mattmarc catuogno wrote:
  Thanks for the discussion.  I have my webmaster trying to create an
alternate flyer directly from our website that will not include the URL of
the software that so many agents across the country use.  That is the
problem, I have no control over what real-estate agents do with their
mailings from within this software.  It uses its own server and is shared
with agents all over the U.S. even if I could control my own agents
completely, there are enough people using the system to keep getting it
listed.  I just wish that AOL had an individual whitelist so the AOL users
are complaining about not being able to receive the info. But, if we create
our own flyer with similar information, then I and the webmaster will have
more control and we will receive the complaints if anyone abuses the system.
I have the agents pretty scared of spamming and opening attachment, so it
shouldn't be too bad. It could also potentially give us a competitive
advantage over our competitors in the Greater Hudson Valley if we have the
ability to send information and they do not. At least until Interealty can
get themselves de-listed. 
Unfortunately, it also means that we will have to teach them how to use
another system

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of John Tolmachoff
(Lists)
Sent: Friday, January 30, 2004 2:32 AM
To: [EMAIL PROTECTED]
Subject: RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

  

  Now, real-estate agents in general are the most technologically
  challenged

  group forced to use technology.  I imagine that agents nation wide kept
sending listing information to people even after they requested to stop
getting e-mail.  I almost don't want to help them...

  Oh my.  Not meaning to offend anybody on this here discussion list, but
that's just too funny.  I have several customers who are real estate
agents, and I must say that your comment is right on target.

I too concur. Try explaining to them they can not send an e-mail and cc it
to every one in their address book is like pulling teeth with a rusty pair
of pliers.

John Tolmachoff
Engineer/Consultant/Owner
eServices For You


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RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-30 Thread Marc Catuogno



Hey 
I'm from JOISEY... The GHV MLS is just what the board here calls 
itself. : )

Maybe 
I can just offer all those AOL people who want to get listing info an e-mail 
account, for a nominal fee of course...

  -Original Message-From: 
  [EMAIL PROTECTED] 
  [mailto:[EMAIL PROTECTED]On Behalf Of 
  MattSent: Friday, January 30, 2004 01:28 PMTo: 
  [EMAIL PROTECTED]Subject: Re: [Declude.JunkMail] OT- 
  Getting a URL de-listed on AOLI love how you downstaters 
  call that region the " Greater Hudson Valley" :)BTW, I'm 
  blocking CBizOne mailers (recruiters) on my server due to the abuse of the 
  application by importing crawled addresses. I will whitelist a source if 
  someone asks me but no one has yet. If I was AOL, this wouldn't be such 
  a good thing to do though because they don't monitor or interact with their 
  customers. Good catch.Mattmarc catuogno 
  wrote:
  Thanks for the discussion.  I have my webmaster trying to create an
alternate flyer directly from our website that will not include the URL of
the software that so many agents across the country use.  That is the
problem, I have no control over what real-estate agents do with their
mailings from within this software.  It uses its own server and is shared
with agents all over the U.S. even if I could control my own agents
completely, there are enough people using the system to keep getting it
listed.  I just wish that AOL had an individual whitelist so the AOL users
are complaining about not being able to receive the info. But, if we create
our own flyer with similar information, then I and the webmaster will have
more control and we will receive the complaints if anyone abuses the system.
I have the agents pretty scared of spamming and opening attachment, so it
shouldn't be too bad. It could also potentially give us a competitive
advantage over our competitors in the Greater Hudson Valley if we have the
ability to send information and they do not. At least until Interealty can
get themselves de-listed. 
Unfortunately, it also means that we will have to teach them how to use
another system

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of John Tolmachoff
(Lists)
Sent: Friday, January 30, 2004 2:32 AM
To: [EMAIL PROTECTED]
Subject: RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

  

  Now, real-estate agents in general are the most technologically
  challenged

  group forced to use technology.  I imagine that agents nation wide kept
sending listing information to people even after they requested to stop
getting e-mail.  I almost don't want to help them...

  Oh my.  Not meaning to offend anybody on this here discussion list, but
that's just too funny.  I have several customers who are real estate
agents, and I must say that your comment is right on target.

I too concur. Try explaining to them they can not send an e-mail and cc it
to every one in their address book is like pulling teeth with a rusty pair
of pliers.

John Tolmachoff
Engineer/Consultant/Owner
eServices For You


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RE: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-30 Thread Keith Johnson
Marc,
I had great succes with the AOL Postmaster line at:
1.888.212.5537  I worked with a guy named, John Rardin, he fixed a few
client issues in a timely fashion.  I emailed him a few of the client
emails and he was able to figure out why it was being blocked by them
and in 1 case they removed it.  Good Luck.

Keith
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Re: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-29 Thread Matt
The first step would be to put in place measures that stopped the 
unsolicited mailings.  Probably a combination of a well documented and 
communicated policy (AUP) as well as a technical policy.  For instance 
you could insist that they only use your E-mail system and not third 
party systems, and you could restrict the number of recipients per 
message to keep them from sending out E-mail blasts to lists of their 
contacts.  It's fairly universal that spam is in part bulk, and just 
being unsolicited or unwanted doesn't qualify.  You probably can't stop 
the unwanted nature of some of these E-mails, but you can cut down on 
the bulk if it exists.

AOL of course is known to have issues, but it would make sense to cover 
your bases before you tried to approach them.

Matt

marc catuogno wrote:

I am the e-mail admin for a real-estate company. They have access to a
program that allows them to send real-estate info as a link through e-mail.
AOL is now filtering that URL:
554 TRANSACTION FAILED:  (HVU:B1) The URL contained in your email to AOL
members has generated a high volume of complaints. Per our Unsolicit 554
5.0.0 Service unavailable
Anyone know how to ask them how to get de-listed?

Now, real-estate agents in general are the most technologically challenged
group forced to use technology.  I imagine that agents nation wide kept
sending listing information to people even after they requested to stop
getting e-mail.  I almost don't want to help them...
Thanks - Marc



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Re: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-29 Thread Glenn \\ WCNet
marc catuogno wrote:

Now, real-estate agents in general are the most technologically challenged
group forced to use technology.  I imagine that agents nation wide kept
sending listing information to people even after they requested to stop
getting e-mail.  I almost don't want to help them...
Oh my.  Not meaning to offend anybody on this here discussion list, but 
that's just too funny.  I have several customers who are real estate 
agents, and I must say that your comment is right on target.

Glenn Z.

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Re: [Declude.JunkMail] OT- Getting a URL de-listed on AOL

2004-01-29 Thread Matt




My point was that commissioned individuals in businesses like this
(real estate and auto dealerships) tend to look to bulk mailings as a
way to enhance their business opportunities. My neighbor for instance
just got his license and he keeps telling me how he needs to set up an
E-mail list. He's definitely the type of guy that will do a poor job
of preening his list following complaints, he'll probably use his AOL
account to do his mailings (if they allow the volume), and he'll
probably send out messages with little or no value. Essentially, these
people don't know better, and they need to be instructed by their
business as to exactly what acceptable E-mail use is. If his company
is large enough to have several dozens of commissioned individuals
taking upon themselves to become small-time spammers, then that can
create problems for the company as a whole, as is likely indicated in
Marc's situation.

Now if I was the guy at AOL that made the determination as to whether
or not to remove Marc's domain from my blacklist, my first question
would be, "what have you done to limit the abuse/spam?" This is why I
recommended that he start there.

As far as "We hate spam too" links on home pages go, they are highly
indicative of companies with poor control, a lack of best practices, or
even a front to fool E-mail administrators into not blacklisting them.
That would be a red flag in my book. It's hardly any different from
the disclaimers that you often see on spam coming from sources with
1,000 different domain names. Not that the idea of being anti-spam is
bad, but this has become too commonly used to trick people.

If Marc wants to get off of AOL's list, he's probably going to have to
work pretty hard to get it done. Word is that they are notoriously
non-responsive regardless. If he finds the right person and the
process turns out to be easy enough, it's still a good idea to get his
ducks in order so that future problems might be prevented. I'm quite
sure that this is good advice.

Matt



Sanford Whiteman wrote:

  
The  first  step  would be to put in place measures that stopped the
unsolicited  mailings.

  
  
This  is  easy to say, but probably impossible to do. If they have not
pruned  their lists of unwanted "memberships," that's probably because
they  no  longer  have any idea which ones were solicited or opted-in,
which ones were illegally scraped--or even which ones are bouncing.

So  the  only  way  to  stop the unsolicited mailings is to stop _all_
mailings  to  AOL and immediately send gentle "probe only" messages to
"refresh"  members  at  other domains; you should also post a "We Hate
Spam,  Too"  button  on  your  home page with a link for immediate and
permanent removal to imply good faith.

And this needs to be taken to the executive level to set clear policy.
I'd  consider  this  a  very  grave  problem  for  a consumer-oriented
business  to  be  barred  from  the  leading  consumer ISP. But it's a
*business*   problem,   and   as   a   technical   person,  your  only
responsibility should be to explain it, not solve it.

--Sandy



Sanford Whiteman, Chief Technologist
Broadleaf Systems, a division of
Cypress Integrated Systems, Inc.
e-mail: [EMAIL PROTECTED]

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