RE: [Declude.JunkMail] Off Topic? - Complaints from AOL
Title: Message How would you change the _javascript_? John Tolmachoff Engineer/Consultant/Owner eServices For You -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox Sent: Friday, June 11, 2004 9:15 AM To: [EMAIL PROTECTED] Subject: Re: [Declude.JunkMail] Off Topic? - Complaints from AOL Change it once (either manually or by script) and also change the webmail interface to use _javascript_ to not allow @aol.com addresses in alias or account forwards. Darin. - Original Message - From: John Tolmachoff (Lists) To: [EMAIL PROTECTED] Sent: Thursday, June 10, 2004 1:08 PM Subject: RE: [Declude.JunkMail] Off Topic? - Complaints from AOL Is there a good and/or proper and/or easy and/or acceptable way to allow forwarding to other than AOL without having to go to each users configuration and remove the forwarding to AOL, of which would be worthless as the use would just go back in and change it back? John Tolmachoff Engineer/Consultant/Owner eServices For You
Re: [Declude.JunkMail] Off Topic? - Complaints from AOL
Title: Message I don't have a script to give you aswe haven'tenforced this yet, this is just a way that you could do it.You would add a _javascript_ validation routine to the page (attached to the form action) to parse the text field and present an error if the email address ends in @aol.com, otherwise submit the form. Darin. - Original Message - From: John Tolmachoff (Lists) To: [EMAIL PROTECTED] Sent: Friday, June 11, 2004 12:24 PM Subject: RE: [Declude.JunkMail] Off Topic? - Complaints from AOL How would you change the _javascript_? John Tolmachoff Engineer/Consultant/Owner eServices For You -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darin CoxSent: Friday, June 11, 2004 9:15 AMTo: [EMAIL PROTECTED]Subject: Re: [Declude.JunkMail] Off Topic? - Complaints from AOL Change it once (either manually or by script) and also change the webmail interface to use _javascript_ to not allow @aol.com addresses in alias or account forwards. Darin. - Original Message - From: John Tolmachoff (Lists) To: [EMAIL PROTECTED] Sent: Thursday, June 10, 2004 1:08 PM Subject: RE: [Declude.JunkMail] Off Topic? - Complaints from AOL Is there a good and/or proper and/or easy and/or acceptable way to allow forwarding to other than AOL without having to go to each users configuration and remove the forwarding to AOL, of which would be worthless as the use would just go back in and change it back? John Tolmachoff Engineer/Consultant/Owner eServices For You
RE: [Declude.JunkMail] Off Topic? - Complaints from AOL
Title: Message Is there a good and/or proper and/or easy and/or acceptable way to allow forwarding to other than AOL without having to go to each users configuration and remove the forwarding to AOL, of which would be worthless as the use would just go back in and change it back? John Tolmachoff Engineer/Consultant/Owner eServices For You
RE: [Declude.JunkMail] Off Topic? - Complaints from AOL
Problem is AOLs new REPORT SPAM button. What happens is a user on your server has his Imail forward his e-mail to his AOL address. When that user gets spam, he hits the REPORT SPAM button. Guess what, he just reported YOUR IP address. Another example of AOL stupidity. There response to my complaint about this, (which they admit has become a big problem,) is we have to educate our users not to use the AOL button. Since when are we paid to support AOL? John Tolmachoff Engineer/Consultant/Owner eServices For You -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Glenn \\ WCNet Sent: Monday, June 07, 2004 9:59 AM To: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level. 322 complaints, then 489. The notice makes reference to a Report Card but there isno link to view it, and nothing attached or quoted. There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints. I set that up on Friday, received a confirmation, but nothing else. Another notice arrived today advising 507 complaints. I have nothing but the three notices from AOL. I have no details on what are the complaints, nothing from any AOL users. How do I find out WHAT is going on? [EMAIL PROTECTED] hasn't responded to my inquiries. If figure somebody on this list will have suggestions. Thanks! Glenn Z.
Re: [Declude.JunkMail] Off Topic? - Complaints from AOL
A case of the bug guy bullying everyone else...instead of fixing the problem and looking further up the chain to see the actual sender. On another note, they can't get their feedback loop notifications straight. We get a ton of them from a neighboring IP range. 6 weeks, half a dozen phone hour-long phone calls, two trouble tickets, and an escalated case number later and they still can't get it fixed. Darin. - Original Message - From: John Tolmachoff (Lists) To: [EMAIL PROTECTED] Sent: Wednesday, June 09, 2004 5:14 PM Subject: RE: [Declude.JunkMail] Off Topic? - Complaints from AOL Problem is AOLs new REPORT SPAM button. What happens is a user on your server has his Imail forward his e-mail to his AOL address. When that user gets spam, he hits the REPORT SPAM button. Guess what, he just reported YOUR IP address. Another example of AOL stupidity. There response to my complaint about this, (which they admit has become a big problem,) is we have to educate our users not to use the AOL button. Since when are we paid to support AOL? John Tolmachoff Engineer/Consultant/Owner eServices For You -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Glenn \\ WCNetSent: Monday, June 07, 2004 9:59 AMTo: [EMAIL PROTECTED]Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level. 322 complaints, then 489. The notice makes reference to a "Report Card" but there isno link to view it, and nothing attached or quoted. There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints. I set that up on Friday, received a confirmation, but nothing else. Another notice arrived today advising 507 complaints. I have nothing but the three notices from AOL. I have no details on what are the complaints, nothing from any AOL users. How do I find out WHAT is going on? [EMAIL PROTECTED] hasn't responded to my inquiries. If figure somebody on this list will have suggestions. Thanks! Glenn Z.
Re: [Declude.JunkMail] Off Topic? - Complaints from AOL
How about their damn Joe-Job bounces coming back without even the content to tag? Then there's Earthlink and their challenge/response crap. These companies take all the PR they can get for "solving the spam problem" when they are in fact inhibiting the solution for the vast majority of us. There's only two things that will generally get them to stop; 1) bad publicity (which they are unfortunately used to), or 2) lawsuits. One thing though that I'm sure about, complaining about it doesn't help in the majority of cases. Matt Darin Cox wrote: A case of the bug guy bullying everyone else...instead of fixing the problem and looking further up the chain to see the actual sender. On another note, they can't get their feedback loop notifications straight. We get a ton of them from a neighboring IP range. 6 weeks, half a dozen phone hour-long phone calls, two trouble tickets, and an escalated case number later and they still can't get it fixed. Darin. - Original Message - From: John Tolmachoff (Lists) To: [EMAIL PROTECTED] Sent: Wednesday, June 09, 2004 5:14 PM Subject: RE: [Declude.JunkMail] Off Topic? - Complaints from AOL Problem is AOLs new REPORT SPAM button. What happens is a user on your server has his Imail forward his e-mail to his AOL address. When that user gets spam, he hits the REPORT SPAM button. Guess what, he just reported YOUR IP address. Another example of AOL stupidity. There response to my complaint about this, (which they admit has become a big problem,) is we have to educate our users not to use the AOL button. Since when are we paid to support AOL? John Tolmachoff Engineer/Consultant/Owner eServices For You -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Glenn \\ WCNet Sent: Monday, June 07, 2004 9:59 AM To: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level. 322 complaints, then 489. The notice makes reference to a "Report Card" but there isno link to view it, and nothing attached or quoted. There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints. I set that up on Friday, received a confirmation, but nothing else. Another notice arrived today advising 507 complaints. I have nothing but the three notices from AOL. I have no details on what are the complaints, nothing from any AOL users. How do I find out WHAT is going on? [EMAIL PROTECTED] hasn't responded to my inquiries. If figure somebody on this list will have suggestions. Thanks! Glenn Z. -- = MailPure custom filters for Declude JunkMail Pro. http://www.mailpure.com/software/ =
RE: [Declude.JunkMail] Off Topic? - Complaints from AOL
Title: Message Well, in AOL's defense, they cannot know which of their clients is having mail forwarded. However, you may institute a policy that you will not permit forwarding to AOL - email has to be read locally at your server - or they can use one of the registrars to forward they mail. Best RegardsAndy SchmidtPhone: +1 201 934-3414 x20 (Business)Fax: +1 201 934-9206 -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff (Lists)Sent: Wednesday, June 09, 2004 05:15 PMTo: [EMAIL PROTECTED]Subject: RE: [Declude.JunkMail] Off Topic? - Complaints from AOL Problem is AOLs new REPORT SPAM button. What happens is a user on your server has his Imail forward his e-mail to his AOL address. When that user gets spam, he hits the REPORT SPAM button. Guess what, he just reported YOUR IP address. Another example of AOL stupidity. There response to my complaint about this, (which they admit has become a big problem,) is we have to educate our users not to use the AOL button. Since when are we paid to support AOL? John Tolmachoff Engineer/Consultant/Owner eServices For You -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Glenn \\ WCNetSent: Monday, June 07, 2004 9:59 AMTo: [EMAIL PROTECTED]Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level. 322 complaints, then 489. The notice makes reference to a "Report Card" but there isno link to view it, and nothing attached or quoted. There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints. I set that up on Friday, received a confirmation, but nothing else. Another notice arrived today advising 507 complaints. I have nothing but the three notices from AOL. I have no details on what are the complaints, nothing from any AOL users. How do I find out WHAT is going on? [EMAIL PROTECTED] hasn't responded to my inquiries. If figure somebody on this list will have suggestions. Thanks! Glenn Z.
Re: [Declude.JunkMail] Off Topic? - Complaints from AOL
It usually takes a few days to get everything set with them, but you definitely want to be on the feedback loop, and on the whitelist. You can request both from postmaster.aol.com. Also, at the bottom of the FAQs is the postmaster phone number if you want to talk to them. Don't be surprised if it takes a while to get everything straight. Also, they have some problems with the RegExp code in their feedback system, so you may end up with notifications for emails that didn't come from your server. I've had an open case with them for over a month now on that. They don't respond well via email, so I would call them if I were you. Be prepared to be on hold a long time unless you call after hours. I recommend after 8pm ET / 5pm PT. Darin. - Original Message - From: Glenn \\ WCNet To: [EMAIL PROTECTED] Sent: Monday, June 07, 2004 12:58 PM Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level. 322 complaints, then 489. The notice makes reference to a "Report Card" but there isno link to view it, and nothing attached or quoted. There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints. I set that up on Friday, received a confirmation, but nothing else. Another notice arrived today advising 507 complaints. I have nothing but the three notices from AOL. I have no details on what are the complaints, nothing from any AOL users. How do I find out WHAT is going on? [EMAIL PROTECTED] hasn't responded to my inquiries. If figure somebody on this list will have suggestions. Thanks! Glenn Z.
Re: [Declude.JunkMail] Off Topic? - Complaints from AOL
Actually, another fellow on the list here sent me an addy for an admin contact at AOL. I emailed that contact and was amazed to receive a response within minutes, and even a request for my phone number so he could call to discuss the situation. I've got the feedback loop going now, and am in the process of tracing the incidents to specific users. Glenn Z. - Original Message - From: Darin Cox To: [EMAIL PROTECTED] Sent: Monday, June 07, 2004 5:00 PM Subject: Re: [Declude.JunkMail] Off Topic? - Complaints from AOL It usually takes a few days to get everything set with them, but you definitely want to be on the feedback loop, and on the whitelist. You can request both from postmaster.aol.com. Also, at the bottom of the FAQs is the postmaster phone number if you want to talk to them. Don't be surprised if it takes a while to get everything straight. Also, they have some problems with the RegExp code in their feedback system, so you may end up with notifications for emails that didn't come from your server. I've had an open case with them for over a month now on that. They don't respond well via email, so I would call them if I were you. Be prepared to be on hold a long time unless you call after hours. I recommend after 8pm ET / 5pm PT. Darin. - Original Message - From: Glenn \\ WCNet To: [EMAIL PROTECTED] Sent: Monday, June 07, 2004 12:58 PM Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level. 322 complaints, then 489. The notice makes reference to a "Report Card" but there isno link to view it, and nothing attached or quoted. There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints. I set that up on Friday, received a confirmation, but nothing else. Another notice arrived today advising 507 complaints. I have nothing but the three notices from AOL. I have no details on what are the complaints, nothing from any AOL users. How do I find out WHAT is going on? [EMAIL PROTECTED] hasn't responded to my inquiries. If figure somebody on this list will have suggestions. Thanks! Glenn Z.
Re: [Declude.JunkMail] Off Topic? - Complaints from AOL
Well, wish I had that much luck with AOL... You may want to add a header via Declude to log the recipient. Helps with tracking down who actually pushed the "Report as Spam" button in AOL since they remove that information when sending the Client TOS notification. Darin. - Original Message - From: Glenn \\ WCNet To: [EMAIL PROTECTED] Sent: Monday, June 07, 2004 6:21 PM Subject: Re: [Declude.JunkMail] Off Topic? - Complaints from AOL Actually, another fellow on the list here sent me an addy for an admin contact at AOL. I emailed that contact and was amazed to receive a response within minutes, and even a request for my phone number so he could call to discuss the situation. I've got the feedback loop going now, and am in the process of tracing the incidents to specific users. Glenn Z. - Original Message - From: Darin Cox To: [EMAIL PROTECTED] Sent: Monday, June 07, 2004 5:00 PM Subject: Re: [Declude.JunkMail] Off Topic? - Complaints from AOL It usually takes a few days to get everything set with them, but you definitely want to be on the feedback loop, and on the whitelist. You can request both from postmaster.aol.com. Also, at the bottom of the FAQs is the postmaster phone number if you want to talk to them. Don't be surprised if it takes a while to get everything straight. Also, they have some problems with the RegExp code in their feedback system, so you may end up with notifications for emails that didn't come from your server. I've had an open case with them for over a month now on that. They don't respond well via email, so I would call them if I were you. Be prepared to be on hold a long time unless you call after hours. I recommend after 8pm ET / 5pm PT. Darin. - Original Message - From: Glenn \\ WCNet To: [EMAIL PROTECTED] Sent: Monday, June 07, 2004 12:58 PM Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level. 322 complaints, then 489. The notice makes reference to a "Report Card" but there isno link to view it, and nothing attached or quoted. There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints. I set that up on Friday, received a confirmation, but nothing else. Another notice arrived today advising 507 complaints. I have nothing but the three notices from AOL. I have no details on what are the complaints, nothing from any AOL users. How do I find out WHAT is going on? [EMAIL PROTECTED] hasn't responded to my inquiries. If figure somebody on this list will have suggestions. Thanks! Glenn Z.
