Re: [Declude.JunkMail] Off Topic? - Complaints from AOL

[Darin Cox]

A case of the bug guy bullying everyone else...instead of fixing the problem and looking further up the chain to see the actual sender.   On another note, they can't get their feedback loop notifications straight.  We get a ton of them from a neighboring IP range.  6 weeks, half a dozen phone hour-long phone calls, two trouble tickets, and an escalated case number later and they still can't get it fixed. Darin.     ----- Original Message ----- From: John Tolmachoff (Lists) To: [EMAIL PROTECTED] Sent: Wednesday, June 09, 2004 5:14 PM Subject: RE: [Declude.JunkMail] Off Topic? - Complaints from AOL Problem is AOL’s new REPORT SPAM button. What happens is a user on your server has his Imail forward his e-mail to his AOL address. When that user gets spam, he hits the REPORT SPAM button. Guess what, he just reported YOUR IP address.   Another example of AOL stupidity.   There response to my complaint about this, (which they admit has become a big problem,) is we have to educate our users not to use the AOL button.   Since when are we paid to support AOL?   John Tolmachoff Engineer/Consultant/Owner eServices For You   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Glenn \\ WCNet Sent: Monday, June 07, 2004 9:59 AM To: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL   I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level.  322 complaints, then 489.  The notice makes reference to a "Report Card" but there is no link to view it, and nothing attached or quoted.  There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints.  I set that up on Friday, received a confirmation, but nothing else.  Another notice arrived today advising 507 complaints.   I have nothing but the three notices from AOL.  I have no details on what are the complaints, nothing from any AOL users.  How do I find out WHAT is going on?  [EMAIL PROTECTED] hasn't responded to my inquiries.   If figure somebody on this list will have suggestions.   Thanks!   Glenn Z.