Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
David, Do not take all these suggestions personal. You are our pinata - remember? :) -Nick David Barker wrote: - Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the Whats New web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew Sent: Tuesday, April 17, 2007 1:01 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the Whats New web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:02 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue. It is because of people on these lists that provide us with good feedback, input and their 2 cents, that helps us provide a better service to the majority of users. In short thanks too John we did not have to send a second email. David From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Tuesday, April 17, 2007 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, I normally do not put in my 2 cents worth to general discussions, but would like to this time just to help clarify the intent, as I see it, of the original request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot imagine EVERYONE that is on the email distribition list is a frequent visitor to such. Those that are not will not learn of the mistakenly left out DLL file unless another email blast goes out. Randy Armbrecht Global Web Solutions, Inc. 804-442-5300 From: David Barker [EMAIL PROTECTED] Sent: Tuesday, April 17, 2007 10:33 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The issue was corrected prior to notifying all customers, and therefore we did not need to send out a secondary email. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 10:18 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi David, Thank you for addressing the AVG problem as quickly as you did. I also think Declude is doing a good stuff on the Virus and Spam lists and I have no problem how yesterday's communication was handled on the virus list. However, I thought I had received a direct HTML formatted customer notice, with logos as such (not just via the regular virus list) urging the install of the new version (but I no longer have those emails). So I had understood Dave that he was expecting the warning - bad install email to be sent through that same distribution. I only hope that I don't remember wrong and wasn't looking at some older notice. Best Regards, Andy -Original
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
How can I forget I was happy to be beat up on again - it's been so long :) _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick Hayer Sent: Wednesday, April 18, 2007 11:18 AM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, Do not take all these suggestions personal. You are our pinata - remember? :) -Nick David Barker wrote: - Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the Whats New web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew Sent: Tuesday, April 17, 2007 1:01 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the Whats New web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:02 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue. It is because of people on these lists that provide us with good feedback, input and their 2 cents, that helps us provide a better service to the majority of users. In short thanks too John we did not have to send a second email. David From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Tuesday, April 17, 2007 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, I normally do not put in my 2 cents worth to general discussions, but would like to this time just to help clarify the intent, as I see it, of the original request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot imagine EVERYONE that is on the email distribition list is a frequent visitor to such. Those that are not will not learn of the mistakenly left out DLL file unless another email blast goes out. Randy Armbrecht Global Web Solutions, Inc. 804-442-5300 From: David Barker mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] Sent: Tuesday, April 17, 2007 10:33 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The issue was corrected prior to notifying all customers, and therefore we did not need to send out a secondary email. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 10:18 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi David, Thank you for addressing the AVG problem as quickly as you did. I also think Declude is doing a good stuff on the Virus and Spam lists and I have no problem how yesterday's communication was handled
Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
I'm David's tag team partner! Together we are invincible! Bring it on!!! *WonderTwin Powers Activate!!* :) If you have any further questions, please do not hesitate to contact me either by email or call Toll free 1-866-332-5833 Ext.7008 Linda Pagillo Technical Support Engineer | Declude Your Email Security is our business Office: 978.499.2933 x7008 Toll Free: 1-866.332.5833 x7008 Fax: 978.334.0700 Email: [EMAIL PROTECTED] - Original Message - From: David Barker To: declude.junkmail@declude.com Sent: Wednesday, April 18, 2007 11:04 AM Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE How can I forget I was happy to be beat up on again - it's been so long :) -- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick Hayer Sent: Wednesday, April 18, 2007 11:18 AM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, Do not take all these suggestions personal. You are our pinata - remember? :) -Nick David Barker wrote: - Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the Whats New web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew Sent: Tuesday, April 17, 2007 1:01 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the Whats New web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:02 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue. It is because of people on these lists that provide us with good feedback, input and their 2 cents, that helps us provide a better service to the majority of users. In short thanks too John we did not have to send a second email. David From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Tuesday, April 17, 2007 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, I normally do not put in my 2 cents worth to general discussions, but would like to this time just to help clarify the intent, as I see it, of the original request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot imagine EVERYONE that is on the email distribition list is a frequent visitor to such. Those that are not will not learn of the mistakenly left out DLL file unless another email blast goes out. Randy Armbrecht Global Web Solutions, Inc. 804-442-5300 From: David Barker [EMAIL PROTECTED] Sent: Tuesday, April 17, 2007 10:33 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The issue was corrected
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
uh.. shouldn't that be WONDERTWINPOWERACTIVATE ON _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Linda Pagillo Sent: Wednesday, April 18, 2007 12:25 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I'm David's tag team partner! Together we are invincible! Bring it on!!! *WonderTwin Powers Activate!!* :) If you have any further questions, please do not hesitate to contact me either by email or call Toll free 1-866-332-5833 Ext.7008 Linda Pagillo Technical Support Engineer | Declude Your Email Security is our business Office: 978.499.2933 x7008 Toll Free: 1-866.332.5833 x7008 Fax: 978.334.0700 Email: [EMAIL PROTECTED] - Original Message - From: David mailto:[EMAIL PROTECTED] Barker To: declude.junkmail@declude.com Sent: Wednesday, April 18, 2007 11:04 AM Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE How can I forget I was happy to be beat up on again - it's been so long :) _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick Hayer Sent: Wednesday, April 18, 2007 11:18 AM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, Do not take all these suggestions personal. You are our pinata - remember? :) -Nick David Barker wrote: - Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the Whats New web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew Sent: Tuesday, April 17, 2007 1:01 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the Whats New web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:02 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue. It is because of people on these lists that provide us with good feedback, input and their 2 cents, that helps us provide a better service to the majority of users. In short thanks too John we did not have to send a second email. David From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Tuesday, April 17, 2007 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, I normally do not put in my 2 cents worth to general discussions, but would like to this time just to help clarify the intent, as I see it, of the original request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot imagine EVERYONE that is on the email distribition list is a frequent visitor to such. Those that are not will not learn of the mistakenly left out DLL
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue. It is because of people on these lists that provide us with good feedback, input and their 2 cents, that helps us provide a better service to the majority of users. In short thanks too John we did not have to send a second email. David From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Tuesday, April 17, 2007 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, I normally do not put in my 2 cents worth to general discussions, but would like to this time just to help clarify the intent, as I see it, of the original request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot imagine EVERYONE that is on the email distribition list is a frequent visitor to such. Those that are not will not learn of the mistakenly left out DLL file unless another email blast goes out. Randy Armbrecht Global Web Solutions, Inc. 804-442-5300 From: David Barker [EMAIL PROTECTED] Sent: Tuesday, April 17, 2007 10:33 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The issue was corrected prior to notifying all customers, and therefore we did not need to send out a secondary email. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 10:18 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi David, Thank you for addressing the AVG problem as quickly as you did. I also think Declude is doing a good stuff on the Virus and Spam lists and I have no problem how yesterday's communication was handled on the virus list. However, I thought I had received a direct HTML formatted customer notice, with logos as such (not just via the regular virus list) urging the install of the new version (but I no longer have those emails). So I had understood Dave that he was expecting the warning - bad install email to be sent through that same distribution. I only hope that I don't remember wrong and wasn't looking at some older notice. Best Regards, Andy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:49 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Andy and Dave, I had posted to the virus list as a courtesy giving everyone on the virus list the heads up before actually notifying all our customers. And yes I did post to the virus list again once John had identified the issue and it was corrected immediately, this all happened within a 25 minute time frame, I think it is unfortunate that perhaps you downloaded the Imail version during that window, and were upgrading from a version prior to the last release 4.3.40, that being said I do understand that it was annoying :) and I sincerely apologize for the inconvience. David Barker Director of Product Management Your Email security is our business 978.499.2933 office 978.988.1311 fax [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 9:29 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE John, I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release an incomplete install, they did NOT send out a second notice to that exact same group to warn those who were trusting enough to follow their initial urging to upgrade that they better download a second time. In fact, if their customer portal has a last login field in their database, then they could have identified anyone who had accessed their customer portal that day and even restricted the follow-up warning to that group. I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I could have been in the same boat. And by the time the installation failed - and NO mail was being delivered anymore, with customers up in arms about it - my last concern would have been catching up on the chatter on mailing lists. Best Regards, Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (lists) Sent: Tuesday, April 17, 2007 1:19 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The upgrade that came out today, 4.3.46, was specifically and pointedly only
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
John, I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release an incomplete install, they did NOT send out a second notice to that exact same group to warn those who were trusting enough to follow their initial urging to upgrade that they better download a second time. In fact, if their customer portal has a last login field in their database, then they could have identified anyone who had accessed their customer portal that day and even restricted the follow-up warning to that group. I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I could have been in the same boat. And by the time the installation failed - and NO mail was being delivered anymore, with customers up in arms about it - my last concern would have been catching up on the chatter on mailing lists. Best Regards, Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (lists) Sent: Tuesday, April 17, 2007 1:19 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The upgrade that came out today, 4.3.46, was specifically and pointedly only to correct a problem with the built-in AVG scanner that was created by a change AVG recently made. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:54 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
The issue was corrected prior to notifying all customers, and therefore we did not need to send out a secondary email. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 10:18 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi David, Thank you for addressing the AVG problem as quickly as you did. I also think Declude is doing a good stuff on the Virus and Spam lists and I have no problem how yesterday's communication was handled on the virus list. However, I thought I had received a direct HTML formatted customer notice, with logos as such (not just via the regular virus list) urging the install of the new version (but I no longer have those emails). So I had understood Dave that he was expecting the warning - bad install email to be sent through that same distribution. I only hope that I don't remember wrong and wasn't looking at some older notice. Best Regards, Andy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:49 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Andy and Dave, I had posted to the virus list as a courtesy giving everyone on the virus list the heads up before actually notifying all our customers. And yes I did post to the virus list again once John had identified the issue and it was corrected immediately, this all happened within a 25 minute time frame, I think it is unfortunate that perhaps you downloaded the Imail version during that window, and were upgrading from a version prior to the last release 4.3.40, that being said I do understand that it was annoying :) and I sincerely apologize for the inconvience. David Barker Director of Product Management Your Email security is our business 978.499.2933 office 978.988.1311 fax [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 9:29 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE John, I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release an incomplete install, they did NOT send out a second notice to that exact same group to warn those who were trusting enough to follow their initial urging to upgrade that they better download a second time. In fact, if their customer portal has a last login field in their database, then they could have identified anyone who had accessed their customer portal that day and even restricted the follow-up warning to that group. I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I could have been in the same boat. And by the time the installation failed - and NO mail was being delivered anymore, with customers up in arms about it - my last concern would have been catching up on the chatter on mailing lists. Best Regards, Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (lists) Sent: Tuesday, April 17, 2007 1:19 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The upgrade that came out today, 4.3.46, was specifically and pointedly only to correct a problem with the built-in AVG scanner that was created by a change AVG recently made. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:54 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
David, I normally do not put in my 2 cents worth to general discussions, but would like to this time just to help clarify the intent, as I see it, of the original request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot imagine EVERYONE that is on the email distribition list is a frequent visitor to such. Those that are not will not learn of the mistakenly left out DLL file unless another email blast goes out. Randy Armbrecht Global Web Solutions, Inc. 804-442-5300 From: David Barker [EMAIL PROTECTED] Sent: Tuesday, April 17, 2007 10:33 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The issue was corrected prior to notifying all customers, and therefore we did not need to send out a secondary email. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 10:18 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi David, Thank you for addressing the AVG problem as quickly as you did. I also think Declude is doing a good stuff on the Virus and Spam lists and I have no problem how yesterday's communication was handled on the virus list. However, I thought I had received a direct HTML formatted customer notice, with logos as such (not just via the regular virus list) urging the install of the new version (but I no longer have those emails). So I had understood Dave that he was expecting the warning - bad install email to be sent through that same distribution. I only hope that I don't remember wrong and wasn't looking at some older notice. Best Regards, Andy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:49 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Andy and Dave, I had posted to the virus list as a courtesy giving everyone on the virus list the heads up before actually notifying all our customers. And yes I did post to the virus list again once John had identified the issue and it was corrected immediately, this all happened within a 25 minute time frame, I think it is unfortunate that perhaps you downloaded the Imail version during that window, and were upgrading from a version prior to the last release 4.3.40, that being said I do understand that it was annoying :) and I sincerely apologize for the inconvience. David Barker Director of Product Management Your Email security is our business 978.499.2933 office 978.988.1311 fax [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 9:29 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE John, I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release an incomplete install, they did NOT send out a second notice to that exact same group to warn those who were trusting enough to follow their initial urging to upgrade that they better download a second time. In fact, if their customer portal has a last login field in their database, then they could have identified anyone who had accessed their customer portal that day and even restricted the follow-up warning to that group. I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I could have been in the same boat. And by the time the installation failed - and NO mail was being delivered anymore, with customers up in arms about it - my last concern would have been catching up on the chatter on mailing lists. Best Regards, Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (lists) Sent: Tuesday, April 17, 2007 1:19 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The upgrade that came out today, 4.3.46, was specifically and pointedly only to correct a problem with the built-in AVG scanner that was created by a change AVG recently made. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:54 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
Andy and Dave, I had posted to the virus list as a courtesy giving everyone on the virus list the heads up before actually notifying all our customers. And yes I did post to the virus list again once John had identified the issue and it was corrected immediately, this all happened within a 25 minute time frame, I think it is unfortunate that perhaps you downloaded the Imail version during that window, and were upgrading from a version prior to the last release 4.3.40, that being said I do understand that it was annoying :) and I sincerely apologize for the inconvience. David Barker Director of Product Management Your Email security is our business 978.499.2933 office 978.988.1311 fax [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 9:29 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE John, I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release an incomplete install, they did NOT send out a second notice to that exact same group to warn those who were trusting enough to follow their initial urging to upgrade that they better download a second time. In fact, if their customer portal has a last login field in their database, then they could have identified anyone who had accessed their customer portal that day and even restricted the follow-up warning to that group. I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I could have been in the same boat. And by the time the installation failed - and NO mail was being delivered anymore, with customers up in arms about it - my last concern would have been catching up on the chatter on mailing lists. Best Regards, Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (lists) Sent: Tuesday, April 17, 2007 1:19 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The upgrade that came out today, 4.3.46, was specifically and pointedly only to correct a problem with the built-in AVG scanner that was created by a change AVG recently made. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:54 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
Hi David, Thank you for addressing the AVG problem as quickly as you did. I also think Declude is doing a good stuff on the Virus and Spam lists and I have no problem how yesterday's communication was handled on the virus list. However, I thought I had received a direct HTML formatted customer notice, with logos as such (not just via the regular virus list) urging the install of the new version (but I no longer have those emails). So I had understood Dave that he was expecting the warning - bad install email to be sent through that same distribution. I only hope that I don't remember wrong and wasn't looking at some older notice. Best Regards, Andy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:49 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Andy and Dave, I had posted to the virus list as a courtesy giving everyone on the virus list the heads up before actually notifying all our customers. And yes I did post to the virus list again once John had identified the issue and it was corrected immediately, this all happened within a 25 minute time frame, I think it is unfortunate that perhaps you downloaded the Imail version during that window, and were upgrading from a version prior to the last release 4.3.40, that being said I do understand that it was annoying :) and I sincerely apologize for the inconvience. David Barker Director of Product Management Your Email security is our business 978.499.2933 office 978.988.1311 fax [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 9:29 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE John, I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release an incomplete install, they did NOT send out a second notice to that exact same group to warn those who were trusting enough to follow their initial urging to upgrade that they better download a second time. In fact, if their customer portal has a last login field in their database, then they could have identified anyone who had accessed their customer portal that day and even restricted the follow-up warning to that group. I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I could have been in the same boat. And by the time the installation failed - and NO mail was being delivered anymore, with customers up in arms about it - my last concern would have been catching up on the chatter on mailing lists. Best Regards, Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (lists) Sent: Tuesday, April 17, 2007 1:19 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The upgrade that came out today, 4.3.46, was specifically and pointedly only to correct a problem with the built-in AVG scanner that was created by a change AVG recently made. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:54 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
Andy, Thank you. That was exactly my point, only you said it much better than I did. -d - Original Message - From: Andy Schmidt To: declude.junkmail@declude.com Sent: Tuesday, April 17, 2007 9:28 AM Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE John, I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release an incomplete install, they did NOT send out a second notice to that exact same group to warn those who were trusting enough to follow their initial urging to upgrade that they better download a second time. In fact, if their customer portal has a last login field in their database, then they could have identified anyone who had accessed their customer portal that day and even restricted the follow-up warning to that group. I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I could have been in the same boat. And by the time the installation failed - and NO mail was being delivered anymore, with customers up in arms about it - my last concern would have been catching up on the chatter on mailing lists. Best Regards, Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (lists) Sent: Tuesday, April 17, 2007 1:19 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The upgrade that came out today, 4.3.46, was specifically and pointedly only to correct a problem with the built-in AVG scanner that was created by a change AVG recently made. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:54 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the Whats New web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:02 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue. It is because of people on these lists that provide us with good feedback, input and their 2 cents, that helps us provide a better service to the majority of users. In short thanks too John we did not have to send a second email. David From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Tuesday, April 17, 2007 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, I normally do not put in my 2 cents worth to general discussions, but would like to this time just to help clarify the intent, as I see it, of the original request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot imagine EVERYONE that is on the email distribition list is a frequent visitor to such. Those that are not will not learn of the mistakenly left out DLL file unless another email blast goes out. Randy Armbrecht Global Web Solutions, Inc. 804-442-5300 From: David Barker [EMAIL PROTECTED] Sent: Tuesday, April 17, 2007 10:33 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The issue was corrected prior to notifying all customers, and therefore we did not need to send out a secondary email. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 10:18 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi David, Thank you for addressing the AVG problem as quickly as you did. I also think Declude is doing a good stuff on the Virus and Spam lists and I have no problem how yesterday's communication was handled on the virus list. However, I thought I had received a direct HTML formatted customer notice, with logos as such (not just via the regular virus list) urging the install of the new version (but I no longer have those emails). So I had understood Dave that he was expecting the warning - bad install email to be sent through that same distribution. I only hope that I don't remember wrong and wasn't looking at some older notice. Best Regards, Andy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:49 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Andy and Dave, I had posted to the virus list as a courtesy giving everyone on the virus list the heads up before actually notifying all our customers. And yes I did post to the virus list again once John had identified the issue and it was corrected immediately, this all happened within a 25 minute time frame, I think it is unfortunate that perhaps you downloaded the Imail version during that window, and were upgrading from a version prior to the last release 4.3.40, that being said I do understand that it was annoying :) and I sincerely apologize for the inconvience. David Barker Director of Product Management Your Email security is our business 978.499.2933 office 978.988.1311 fax [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 9:29 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE John, I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
- Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the Whats New web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew Sent: Tuesday, April 17, 2007 1:01 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the Whats New web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:02 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue. It is because of people on these lists that provide us with good feedback, input and their 2 cents, that helps us provide a better service to the majority of users. In short thanks too John we did not have to send a second email. David From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Tuesday, April 17, 2007 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE David, I normally do not put in my 2 cents worth to general discussions, but would like to this time just to help clarify the intent, as I see it, of the original request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot imagine EVERYONE that is on the email distribition list is a frequent visitor to such. Those that are not will not learn of the mistakenly left out DLL file unless another email blast goes out. Randy Armbrecht Global Web Solutions, Inc. 804-442-5300 From: David Barker [EMAIL PROTECTED] Sent: Tuesday, April 17, 2007 10:33 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE The issue was corrected prior to notifying all customers, and therefore we did not need to send out a secondary email. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 10:18 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi David, Thank you for addressing the AVG problem as quickly as you did. I also think Declude is doing a good stuff on the Virus and Spam lists and I have no problem how yesterday's communication was handled on the virus list. However, I thought I had received a direct HTML formatted customer notice, with logos as such (not just via the regular virus list) urging the install of the new version (but I no longer have those emails). So I had understood Dave that he was expecting the warning - bad install email to be sent through that same distribution. I only hope that I don't remember wrong and wasn't looking at some older notice. Best Regards, Andy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17
Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
Hi David- I'm glad that there we just two of us affected by this problem. Not so glad that I was one of the two, but somebody had to be there. :-( Anyway, so we are totally clear, here's the timeline as I experienced it. I do not subscribe to the AVG list, so I did not receive the prior notification. Around 5:15PM Monday, I received the attached email directly in my inbox - not through any of the lists. I assumed it was sent to all Declude customers. I don't normally install updates right away, but in this case, I was waiting for a call, so decided to go ahead with the upgrade. Probably around 5:20 - 5:30, I accessed declude.com and downloaded the upgrade package. I installed it on my server. I got a message stating that a DLL (pc-something, i think) could not be found in the server environment paths. A second pop-up stated that decludeproc failed to start and I should call support. It did not offer a phone number, which would have been very helpful. I called the number on the Declude website, got a message that you were closed for the day, followed by a list of options. I punched the option for support and got a recording that said I should leave a message. I noticed that the path to the install given in the installer was C:\Imail\, not C:\Imail\Declude\. I thought that might have had something to do with it, but there was no way to change the path. I searched the server for the DLL and did not find it anywhere, so clearly it was missing from the package. Since this was obviously going nowhere, I repatched to the earlier version and rebooted the box. It worked. I subsequently got word from John that the download had been fixed, and I installed the new version. Suggestions: For me: - Don't ever do an upgrade after hours. I know this, but I didn't heed my own wisdom. For you: - Don't send out a release after hours and then put the phones on voice mail. - Put the support phone number right in the pop-up. Maybe even a special phone number, since anyone who sees that popup is in big trouble right now. - Before you release a package, install on a real system directly from the package you about to unleash on the world. -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 - Original Message - From: David Barker [EMAIL PROTECTED] To: declude.junkmail@declude.com Sent: Tuesday, April 17, 2007 1:28 PM Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE - Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the Whats New web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew Sent: Tuesday, April 17, 2007 1:01 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the Whats New web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:02 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
Dave, I agree with you however: Don't send out a release after hours and then put the phones on voice mail. If I waited until today that would have been the topic of discussion. Put the support phone number right in the pop-up. Maybe even a special phone number, since anyone who sees that popup is in big trouble right now. Good idea. Before you release a package, install on a real system directly from the package you about to unleash on the world. We did run it on several systems including our own live server. Dave, just so I can make it up to you next time we do a release call me I will personally work with you to do the upgrade :) David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Tuesday, April 17, 2007 2:43 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi David- I'm glad that there we just two of us affected by this problem. Not so glad that I was one of the two, but somebody had to be there. :-( Anyway, so we are totally clear, here's the timeline as I experienced it. I do not subscribe to the AVG list, so I did not receive the prior notification. Around 5:15PM Monday, I received the attached email directly in my inbox - not through any of the lists. I assumed it was sent to all Declude customers. I don't normally install updates right away, but in this case, I was waiting for a call, so decided to go ahead with the upgrade. Probably around 5:20 - 5:30, I accessed declude.com and downloaded the upgrade package. I installed it on my server. I got a message stating that a DLL (pc-something, i think) could not be found in the server environment paths. A second pop-up stated that decludeproc failed to start and I should call support. It did not offer a phone number, which would have been very helpful. I called the number on the Declude website, got a message that you were closed for the day, followed by a list of options. I punched the option for support and got a recording that said I should leave a message. I noticed that the path to the install given in the installer was C:\Imail\, not C:\Imail\Declude\. I thought that might have had something to do with it, but there was no way to change the path. I searched the server for the DLL and did not find it anywhere, so clearly it was missing from the package. Since this was obviously going nowhere, I repatched to the earlier version and rebooted the box. It worked. I subsequently got word from John that the download had been fixed, and I installed the new version. Suggestions: For me: - Don't ever do an upgrade after hours. I know this, but I didn't heed my own wisdom. For you: - Don't send out a release after hours and then put the phones on voice mail. - Put the support phone number right in the pop-up. Maybe even a special phone number, since anyone who sees that popup is in big trouble right now. - Before you release a package, install on a real system directly from the package you about to unleash on the world. -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 - Original Message - From: David Barker [EMAIL PROTECTED] To: declude.junkmail@declude.com Sent: Tuesday, April 17, 2007 1:28 PM Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE - Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the Whats New web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew Sent: Tuesday, April 17, 2007 1:01 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number
Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
David, I'm pretty much with Andrew on this, but I generally appreciate the speed of your response and the fact that you are willing to own up to your mistakes. I don't ever expect anything to be mistake free, but I have a suggestion that would seem to make sense and help you to avoid confusion and ire in the future. Just simply reevaluate how you do versioning of your code. For instance, you currently are distributing version 4.3.46 where 4 is the major version, 3 is the minor version, and 46 is generally thought of as the interim or patch level. My recommendation would be for you to only introduce new functionality or significant changes in minor or major versions. Before any minor or major version release, you should have both betas and release candidates, i.e. 4.4.1b then 4.4.1rc, and then when you release it, it would be 4.4.0. New functionality would start appearing in the betas. The release candidates are optional, and might be reserved only for major version changes where significant changes have been made, and it would give you a way to ramp up your experience with dealing with support and unforeseen circumstances. Since the AV signatures changed in this latest version, you should have moved up to a new minor version number in order to alert people to the importance of the release. I would have also incremented when you introduced regex functionality. I would recommend that only bugs be patched within the interim or patch levels, and that you let customers know that these interims have not been through a release candidate testing, may contain errors, and should only be used if someone is looking for resolution of an issue. So if you followed this more normalized versioning methodology, you would have released 4.4.1b yesterday morning, and then 4.4.2b when you found the issue with the DLL omission. Then in a few more days when you are confident that things are stable, release 4.4.0. Matt David Barker wrote: - Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the Whats New web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew Sent: Tuesday, April 17, 2007 1:01 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the Whats New web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:02 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue. It is because of people on these lists that provide us with good feedback, input and their 2 cents, that helps us provide a better service to the majority of users. In short thanks too John we did not have to send a second email. David From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Tuesday, April 17, 2007 11:48 AM To: declude.junkmail@declude.com Subject: RE
Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
Hi David- Thanks, I may do that! On the phone issue, maybe having somebody there to answer the phones if you do have to release after 5PM would be a good idea. -d - Original Message - From: David Barker [EMAIL PROTECTED] To: declude.junkmail@declude.com Sent: Tuesday, April 17, 2007 2:57 PM Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Dave, I agree with you however: Don't send out a release after hours and then put the phones on voice mail. If I waited until today that would have been the topic of discussion. Put the support phone number right in the pop-up. Maybe even a special phone number, since anyone who sees that popup is in big trouble right now. Good idea. Before you release a package, install on a real system directly from the package you about to unleash on the world. We did run it on several systems including our own live server. Dave, just so I can make it up to you next time we do a release call me I will personally work with you to do the upgrade :) David -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Tuesday, April 17, 2007 2:43 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi David- I'm glad that there we just two of us affected by this problem. Not so glad that I was one of the two, but somebody had to be there. :-( Anyway, so we are totally clear, here's the timeline as I experienced it. I do not subscribe to the AVG list, so I did not receive the prior notification. Around 5:15PM Monday, I received the attached email directly in my inbox - not through any of the lists. I assumed it was sent to all Declude customers. I don't normally install updates right away, but in this case, I was waiting for a call, so decided to go ahead with the upgrade. Probably around 5:20 - 5:30, I accessed declude.com and downloaded the upgrade package. I installed it on my server. I got a message stating that a DLL (pc-something, i think) could not be found in the server environment paths. A second pop-up stated that decludeproc failed to start and I should call support. It did not offer a phone number, which would have been very helpful. I called the number on the Declude website, got a message that you were closed for the day, followed by a list of options. I punched the option for support and got a recording that said I should leave a message. I noticed that the path to the install given in the installer was C:\Imail\, not C:\Imail\Declude\. I thought that might have had something to do with it, but there was no way to change the path. I searched the server for the DLL and did not find it anywhere, so clearly it was missing from the package. Since this was obviously going nowhere, I repatched to the earlier version and rebooted the box. It worked. I subsequently got word from John that the download had been fixed, and I installed the new version. Suggestions: For me: - Don't ever do an upgrade after hours. I know this, but I didn't heed my own wisdom. For you: - Don't send out a release after hours and then put the phones on voice mail. - Put the support phone number right in the pop-up. Maybe even a special phone number, since anyone who sees that popup is in big trouble right now. - Before you release a package, install on a real system directly from the package you about to unleash on the world. -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 - Original Message - From: David Barker [EMAIL PROTECTED] To: declude.junkmail@declude.com Sent: Tuesday, April 17, 2007 1:28 PM Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE - Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the Whats New web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -Original Message- From: [EMAIL
Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
Fwiw it worked for us. .. Original Message ... On Mon, 16 Apr 2007 19:11:57 -0400 Dave Doherty [EMAIL PROTECTED] wrote: I attempted to install this update on my server. The package is apparently missing a DLL. The decludeproc service would not start, and the pop-up said to contact support. The update email was issued at 5:15 PM, and Declude was closed. I left a message. I got back up and running by reinstalling the previous update and rebooting. I strongly suggest that you DO NOT install this update until Declude can figure out what's wrong with it! -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 ___ sent from the road --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
Hi Dave - I actually just installed it (didn't see your message in time) and mine appears to be working. Todd _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 6:12 PM To: declude.junkmail@declude.com; [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I attempted to install this update on my server. The package is apparently missing a DLL. The decludeproc service would not start, and the pop-up said to contact support. The update email was issued at 5:15 PM, and Declude was closed. I left a message. I got back up and running by reinstalling the previous update and rebooting. I strongly suggest that you DO NOT install this update until Declude can figure out what's wrong with it! -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
It works fine for us also Harry Vanderzand Intown Internet 11 Belmont Ave. W. Kitchener, ON, N2M 1L2 519-741-1222 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Todd Richards Sent: Monday, April 16, 2007 7:34 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE Hi Dave - I actually just installed it (didn't see your message in time) and mine appears to be working. Todd _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 6:12 PM To: declude.junkmail@declude.com; [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I attempted to install this update on my server. The package is apparently missing a DLL. The decludeproc service would not start, and the pop-up said to contact support. The update email was issued at 5:15 PM, and Declude was closed. I left a message. I got back up and running by reinstalling the previous update and rebooting. I strongly suggest that you DO NOT install this update until Declude can figure out what's wrong with it! -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
This was right before they changed the update to include the dll. The new update is around 80k larger. Try it again. Ty _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:12 PM To: declude.junkmail@declude.com; [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I attempted to install this update on my server. The package is apparently missing a DLL. The decludeproc service would not start, and the pop-up said to contact support. The update email was issued at 5:15 PM, and Declude was closed. I left a message. I got back up and running by reinstalling the previous update and rebooting. I strongly suggest that you DO NOT install this update until Declude can figure out what's wrong with it! -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
FYI, this was resolved about 3 hours earlier and was reported on the Declude Virus list. As others have reported, re-download the upgrade installer and the missing file will be there. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 4:12 PM To: declude.junkmail@declude.com; [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I attempted to install this update on my server. The package is apparently missing a DLL. The decludeproc service would not start, and the pop-up said to contact support. The update email was issued at 5:15 PM, and Declude was closed. I left a message. I got back up and running by reinstalling the previous update and rebooting. I strongly suggest that you DO NOT install this update until Declude can figure out what's wrong with it! -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d - Original Message - From: John T (lists) To: declude.junkmail@declude.com Sent: Monday, April 16, 2007 8:18 PM Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE FYI, this was resolved about 3 hours earlier and was reported on the Declude Virus list. As others have reported, re-download the upgrade installer and the missing file will be there. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 4:12 PM To: declude.junkmail@declude.com; [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I attempted to install this update on my server. The package is apparently missing a DLL. The decludeproc service would not start, and the pop-up said to contact support. The update email was issued at 5:15 PM, and Declude was closed. I left a message. I got back up and running by reinstalling the previous update and rebooting. I strongly suggest that you DO NOT install this update until Declude can figure out what's wrong with it! -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE
The upgrade that came out today, 4.3.46, was specifically and pointedly only to correct a problem with the built-in AVG scanner that was created by a change AVG recently made. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:54 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d - Original Message - From: John mailto:[EMAIL PROTECTED] T (lists) To: declude.junkmail@declude.com Sent: Monday, April 16, 2007 8:18 PM Subject: RE: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE FYI, this was resolved about 3 hours earlier and was reported on the Declude Virus list. As others have reported, re-download the upgrade installer and the missing file will be there. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 4:12 PM To: declude.junkmail@declude.com; [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Warning re: DECLUDE - CRITICAL VIRUS SCANNING UPDATE I attempted to install this update on my server. The package is apparently missing a DLL. The decludeproc service would not start, and the pop-up said to contact support. The update email was issued at 5:15 PM, and Declude was closed. I left a message. I got back up and running by reinstalling the previous update and rebooting. I strongly suggest that you DO NOT install this update until Declude can figure out what's wrong with it! -Dave Doherty Skywaves, Inc. 97 Webster Street Worcester, MA 01603 508-425-7176 --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
